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GB/T 36681-2018: Specification for exhibition venue service management
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| GB/T 36681-2018 | English | 199 |
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Specification for exhibition venue service management
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GB/T 36681-2018
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Basic data | Standard ID | GB/T 36681-2018 (GB/T36681-2018) | | Description (Translated English) | Specification for exhibition venue service management | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A16 | | Classification of International Standard | 03.080.99 | | Word Count Estimation | 10,153 | | Date of Issue | 2018-10-10 | | Date of Implementation | 2019-05-01 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 36681-2018: Specification for exhibition venue service management---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
(Exhibition venue service management specification)
ICS 03.080.99
A16
National Standards of People's Republic of China
Exhibition venue service management specification
Published on.2018-10-10
2019-05-01 implementation
State market supervision and administration
China National Standardization Administration issued
Content
Foreword III
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Basic requirements 1
4.1 Organization 1
4.2 Personnel 1
4.3 Equipment and facilities 1
4.4 Management System 2
5 Service and Management Requirements 2
5.1 Sales 2
5.2 Operations 2
5.3 Water and electricity construction 3
5.4 Construction Construction 3
5.5 Safety Fire Fighting 3
5.6 Cleaning and Garbage Removal 3
5.7 Catering 3
5.8 Conference 3
5.9 Tickets and Exhibition Information 3
5.10 Network Communication 4
5.11 Transportation and Logistics 4
5.12 Advertising 4
5.13 Other services 4
6 Evaluation and Improvement 4
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the National Convention and Exhibition Industry Standardization Technical Committee (SAC/TC348).
This standard was drafted. China International Exhibition Center Group Corporation, China Council for the Promotion of International Trade Textile Industry Branch, China Posts and Telecommunications
Equipment Group Company, Beijing International Trade Exhibition Co., Ltd., Beijing Huayi Oriental Exhibition Co., Ltd., Beijing Desby Image Planning Co., Ltd.
Any company.
The main drafters of this standard. He Cailong, Cai Guofeng, Chen Feng, Wang Yuanbin, Zhao Ou, Xu Yingxin, Pan Wei, Sun Guowei, An Xiang, He Chunsheng.
Exhibition venue service management specification
1 Scope
This standard stipulates the basic requirements, sub-categories and evaluation and improvement requirements for the service and management of exhibition venues.
This standard applies to the entire management and management activities of the exhibition venue operators for the exhibition venue services.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 19012 Quality Management Customer Satisfaction Organization Handling Complaint Guide
GB/T 26165 Economic and Trade Exhibition Terminology
GB/T 27306 Food Safety Management System Catering Industry Requirements
3 Terms and definitions
The following terms and definitions as defined in GB/T 26165 apply to this document.
3.1
Exhibition venue operator participationvenueoperator
Self-owned exhibition venues or units commissioned by the property rights of the exhibition venues for the management and daily maintenance of the exhibition venues.
3.2
Outsourced service provider outsourcedserviceprovider
The organization that the exhibition venue operators use to provide professional services for the exhibition venues.
4 basic requirements
4.1 Organization
The operator of the exhibition venue shall have the qualification of an independent legal person registered with the industrial and commercial administration authority.
4.2 Personnel
4.2.1 The operator of the exhibition venue shall verify that the service personnel meet the qualification requirements for health, hygiene and skills in the service position.
4.2.2 The operator of the exhibition venue shall establish pre-job training and on-the-job training system for service personnel, and regularly assess the relevant laws and regulations of service personnel.
Mastery of requirements, service knowledge and service skills.
4.2.3 The operator of the exhibition venue shall establish the service behavior norms of the service personnel and promote the implementation.
4.3 Equipment and facilities
4.3.1 The operator of the exhibition venue shall formulate the use plan of the exhibition venue equipment and facilities according to the equipment performance, use requirements and use restrictions.
including but not limited to.
a) identification system design;
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