|
Apple, USA
|
Bosch, Germany
|
Ferrero Rocher, Italy
|
Hutchinson, France
|
|
Merck, USA
|
Panasonic, Japan
|
Prada, Italy
|
Rolls-Royce, UK
|
|
Samsung, Korea
|
Siemens, Germany
|
Tesla, USA
|
Toyota, Japan
|
Tax laws & regulations:
-
Our Tax Invoice, auto-issued in 0 ~ 3 minutes upon payment / clearance, complies
with 90+ countries' tax laws and
regulations. See international
Avoidance of Double Taxation Agreements (DTAs)
between your jurisdiction and Singapore:
DTAs International Tax/.
-
Click to view our Tax Invoice.
Privacy & secure payment:
-
We accept Credit Cards / Debit Cards, GooglePay, PayPal payment through
reputable agents www.PayPal.com and/or www.Stripe.com Inc. USA.
- All your information and data will be solely processed and safeguarded by
our reputable agents for maximum privacy
- we have no
right to access
your credit card data or sensitive information (except your email and relevant info for invoicing and delivery
purposes).
- We guarantee to protect your information and
we will not disclose your information and data to 3rd party.
- We do not send out any email for product or service promotion / advertisement.
-
www.PayPal.com is widely recognized as 1 of top 3, and
www.Stripe.com as 1 of top 10 agents in online payment processing industry in
the world.
Product quality,
consistency
and credibility:
- English translations (true PDF) are
translated/vetted/released in Singapore with
competent quality
(Click for Examples).
Refund policy & guarantee of your money:
-
If your order is not delivered, we hereby guarantee that you will be refunded the full payment.
- Your payment is further safeguarded by our reputable agents, should you raise a dispute.
- We constantly check if there are repeated items / mistakes accidentally made by customers, so as to refund the full amount.
- We try our best to prevent the duplicate orders for the same item.
- We are fortunate that there is 0 "customer dispute" and 0 "unable to deliver" since our incorporation in
January 2013.
Fair trading:
-
We adopt fair trading practices. We
equally welcome PayPal
balance,
Credit Card, Debit Card and Bank Transfer.
- For "duplicate order" and/or accidental mistakes, we will full-refund the payment.
Continuous improvements:
We listen to customers; appreciate the feedback from various channels; and
are self-motivated. Continuous improvements are the key factor for us
to be more relevant and more competitive.
Quick response:
Incoming emails and orders are monitored hourly. We endeavor to provide prompt response to your queries and orders, less than
24 hours.
Statistics: 60% in 30 minutes; 90% in 1 hour (during
8:00am-20:00pm).
About the
founder:
Our founder
(Wayne), born in China in 1960s, had been working at
Chinese Authority/Governmental Institute for 12 years in China, before migrated
to Singapore for 17
years as a
Research & Development professional with MNCs
including Motorola,
BlackBerry RIM and Philips. Wayne has 13+
year experience in areas of Chinese
standards and global standards, as well as 22 year communication skills and
managerial experience with people
of the globe.
Wayne Zheng's Linked-in Profile:
Wayne Zheng
Working experience:
- Departmental Dean at Chinese Governmental Authority,
CHINA
- Research & Development Engineer at Chinese Governmental
Institute,
CHINA
- Research & Development Director,
CHINA
-
Product Safety & Compliance Manager (R&D), Motorola,
SINGAPORE
-
Certification
Program Manager (R&D), BlackBerry (RIM),
CHINA
-
Validation Engineer (R&D), Philips,
SINGAPORE
- Product Validation Manager (R&D), Flextronics,
SINGAPORE
- Senior Engineering Specialist (PCBA Manufacturing), Seagate,
SINGAPORE
Education & certificate:
- Master of Science (study at school), National University of Singapore, Singapore
-
Master of Business Administration
(MBA), Shanghai Jiao Tong University, China
- Bachelor of Engineering, Xidian University, China
- Program Manager, certified PMP (USA)
- IT Program Manager, certified ITIL (UK)
- Certified ISO Auditor (Motorola Singapore & USA)
- Six Sigma (Motorola Singapore)