Shipping Policy
1. Overview / Downloading your products
Thank you for your purchase from www.ChineseStandard.net.
Powered by Stripe.com and PayPal.com, for products which have been translated, the PDFs and/or download link will be immediately available for download and/or be delivered via email after your purchase is complete. Steps: 1. Add to Cart --> 2. Checkout --> 3. Your purchase is completed --> 4. Go to download page to download the PDFs. Additionally, Check your email inbox in 5 minutes for 2 emails (1 for PDFs and 1 for invoice) --> Click the download-link in email to download the purchased PDF and invoice, respectively.
2. Status of your products
To view your order status, check the "Return page" (returned from Stripe.com or PayPal.com) after your purchase is complete. You may also log in to your email (check your spam or junk folder), check the incoming emails from [email protected], stripe.com and/or PayPal.com.
3. Troubleshooting
Download issues: If you do not receive the access emails within 5 minutes, please check your spam or junk folder. If you still cannot find it, contact our support team at [email protected].
Access problems: If you encounter any issues accessing or using your product, please contact our support team at [email protected] for assistance.
4. Customer support
Our customer support team is available to assist you with any questions about accessing or using our digital products.
Contact us at [email protected]. We aim to respond to all inquiries within 2 business hours.
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