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GB/T 32932-2016: Specification for overseas education agency service
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 32932-2016 | English | 219 |
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Specification for overseas education agency service
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GB/T 32932-2016
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Basic data | Standard ID | GB/T 32932-2016 (GB/T32932-2016) | | Description (Translated English) | Specification for overseas education agency service | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A16 | | Classification of International Standard | 03.080 | | Word Count Estimation | 11,186 | | Date of Issue | 2016-08-29 | | Date of Implementation | 2017-03-01 | | Regulation (derived from) | National Standard Notice No. 14 of 2016 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | GB/T 32932-2016: Specification for overseas education agency service---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for overseas education agency service
ICS 03.080
A16
National Standards of People's Republic of China
Studying Intermediary Service Specification
2016-08-29 released
2017-03-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
China National Standardization Management Committee released
Directory
Preface I
1 Scope 1
2 normative reference document 1
3 Terms and definitions 1
4 study intermediaries 1
5 Service Process 3
6 Service delivery 3
7 accident handling 7
Evaluation of the quality of service
Foreword
This standard is drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed by the National Education Service Standardization Technical Committee (SAC/TC443).
The drafting of this standard. China Education International Exchange Association, Beijing to study service industry associations, Jin Ji listed abroad study consulting services limited
the company.
The main drafters of this standard. Zhang Shijie, Yin Kay, Sang Peng, Zhu Yanmin, Ran Weiyi, Chai Lin, Hu Ye.
Studying Intermediary Service Specification
1 Scope
This standard stipulates that the study abroad service agencies, service processes, service delivery, accident handling, quality of service evaluation
Price requirements.
This standard is applicable to the activities related to the study service provided by the study intermediary.
2 normative reference documents
The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article
Pieces. For undated references, the latest edition (including all modifications) applies to this document.
GB/T 32933 Terms of Service
3 terms and definitions
GB/T 32933 The terms and definitions defined apply to this document.
4 study intermediaries
4.1 Basic requirements
4.1.1 study intermediary institutions should establish a sound corporate rules and regulations, the establishment of honest and trustworthy business culture, and in accordance with relevant industry regulations
Chapter and organization of the code to carry out business activities.
4.1.2 Study intermediaries should be based on the contents of the study of scientific and rational allocation of personnel.
4.1.3 Study intermediaries should have a fixed office space, set up a comprehensive service facilities, to provide customers with service guidance and tips.
4.2 Service Management
4.2.1 Evaluation of the country outside the country
The institutions of study abroad should regularly carry out on the qualifications, services, educational and safety equipment, staffing
Preparation and other aspects of the assessment, the timely suspension of cooperation with non-qualified countries (border) partners to reduce the risk of studying abroad.
4.2.2 Training
4.2.2.1 study intermediary institutions should establish a sound vocational training system to improve the professional ability of overseas service personnel, so that with the service abroad
Work required for professional ethics, knowledge and skills.
4.2.2.2 study intermediary institutions should study the service personnel to carry out pre-job, post training, the specific training include.
a) relevant national laws and regulations;
b) study policy, industry dynamics and study abroad business knowledge;
c) Code of conduct, work skills and communication skills.
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