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LY/T 3172-2020: Evaluation criteria of forestry and grassland administrative license
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Evaluation criteria of forestry and grassland administrative license
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LY/T 3172-2020
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Basic data | Standard ID | LY/T 3172-2020 (LY/T3172-2020) | | Description (Translated English) | Evaluation criteria of forestry and grassland administrative license | | Sector / Industry | Forestry Industry Standard (Recommended) | | Classification of Chinese Standard | B60 | | Classification of International Standard | 65.020 | | Word Count Estimation | 10,146 | | Date of Issue | 2020-03-30 | | Date of Implementation | 2020-10-01 | | Regulation (derived from) | Announcement No. 6 of 2020 by the State Forestry and Grassland Bureau | | Issuing agency(ies) | State Forestry and Grassland Administration | LY/T 3172-2020: Evaluation criteria of forestry and grassland administrative license---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Evaluation criteria of forestry and grassland administrative license
Evaluation norms for forestry and grassland administrative licensing
People's Republic of China Forestry Industry Standard
LY
ICS 65.020
B 60
case number.
2020-03-30 released
2020-10-01 implementation
Issued by the State Forestry and Grassland Administration
Table of contents
Foreword...III
1 Scope...1
2 Normative references...1
3 Terms and definitions...1
4 Evaluation principles...2
5 Evaluation subject...2
6 Evaluation method...2
7 Evaluation Index...2
7.1 General...2
7.2 Indicators of administrative licensing information disclosure...2
7.3 Dynamic management indicators for administrative licensing matters...2
7.4 Indicators for the optimization of the administrative licensing process...3
7.5 Indicators of work efficiency...3
7.6 Indicators for handling violations...3
7.7 Indicators of complaints, administrative reconsideration or administrative litigation...3
7.8 Indicators of innovative measures to facilitate the people and benefit the people...3
8 Evaluation Procedure...4
8.1 Self-evaluation...4
8.2 Satisfaction evaluation of administrative counterparts...4
8.3 Third Party Evaluation...4
8.4 Combination of multiple evaluations...4
9 Evaluation results...4
Appendix A...6
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009 "Guidelines for Standardization Work Part 1.Standard Structure and Compilation".
This standard was proposed and managed by the State Forestry and Grassland Administration.
Drafting organization of this standard. Beijing Forestry University.
The main drafters of this standard. Li Yuanhui, Zheng Hui, Liu Ruiting, Fu Yizhong, Yue Rong, Xu Ping, Wei Hua, Zhao Ting, Yang Dongmei, Chai Kai
Fei, Zhuang Qianlong, Zhang Jinti.
Evaluation norms for forestry and grassland administrative licensing
1 Scope
This standard stipulates the evaluation of the standardization construction and implementation of administrative licenses carried out by the State Forestry and Grassland Administration. Local Forestry and Grassland Administration
Departments and local forestry and grassland administrative examination and approval departments can refer to and apply.
2 Normative references
The following documents are indispensable for the application of this document. For dated reference documents, only the dated version applies to this document.
For undated references, the latest version (including all amendments) applies to this document.
GB/T 32169.4-2015 Government Service Center Operation Specification Part 4.Window Service Evaluation Requirements
"Law of the People's Republic of China on Administrative Licensing"
"Administrative License Standardization Guidelines (2016 Edition)"
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Self evaluation
The evaluation subject evaluates its own administrative license standardization construction and implementation within the agency according to the established evaluation plan
the process of.
3.2
The administrative counterpart satisfaction evaluation subject obtains relevant information about the administrative counterpart’s satisfaction with the administrative licensing process and administrative licensing services, and uses statistics
Analysis tools are the process of analyzing, mining satisfaction data information, making evaluations, seeking improvement directions and improvement measures.
3.3
Third party evaluation
An evaluation organized by a third party independent of the evaluation subject regarding the standardization construction and implementation of administrative licenses.
3.4
Multi-party evaluation
The evaluation is carried out through the integration of internal and external and the coexistence of multiple subjects.
3.5
Focus on follow-up
In response to the problems found in the process of standardization construction and implementation of administrative licenses, we will focus on organizing return visits and investigations to solicit the opinions of administrative counterparts.
See and suggest, supervise and guide the administrative licensing implementing agencies to carry out rectification.
3.6
Acceptance concentration rate
The ratio of the number of administrative licensing items accepted collectively through the administrative licensing acceptance site to the total number of administrative licensing items of the administrative licensing implementing agency.
3.7
Completion rate on time
The ratio of the number of administrative licensing items completed within the statutory time limit to the total number of administrative licensing items completed by the administrative licensing implementing agency during the same period.
3.8
Early completion rate
The ratio of the actual processing time shorter than the legal time limit to the total number of administrative licensing items handled by the administrative licensing implementing agency during the same period.
4 Evaluation principles
Evaluation should adhere to the following principles.
a) Objective and fair;
b) Scientific rigor;
c) Comprehensive and accurate;
d) Continuous improvement.
5 Evaluation subject
The specific evaluation work shall be undertaken by the administrative licensing contractor of the State Forestry and Grassland Administration, the administrative licensing work management agency or a third-party agency.
6 Evaluation method
It can be carried out by means of self-evaluation, administrative counterpart satisfaction evaluation, third-party evaluation, or a combination of multiple evaluations.
7 Evaluation Index
7.1 General
According to the characteristics of the selected evaluation method, the evaluation subject can select applicable indicators from the evaluation indicators and combine them, and then
Construct an evaluation index system, and assign a corresponding score to each index.
7.2 Indicators of administrative licensing information disclosure
7.2.1 The determination of the name, code, and setting basis of administrative licensing items, including.
a) Whether to compile a list of administrative licensing items;
b) Whether to compile a service guide;
c) Whether the name of the administrative license item, the basis for setting, the administrative license acceptance agency, and the administrative license object are clearly specified item by item.
7.2.2 All administrative licensing matters are disclosed to the public. include.
a) Whether to disclose the list of administrative licensing items;
b) Whether to publish the service guide.
7.2.3 The process and results are disclosed as required, including.
a) Disclosure of information ex officio;
b) Disclosure of information upon application.
7.3 Dynamic management indicators for administrative licensing matters
7.3.1 According to the adjustment of the basis for the establishment of administrative licensing items and the requirements of the reform of the administrative licensing system, timely update and correct the list of administrative licensing items
Single information situation, including.
a) Add, cancel, transfer, delegate or merge administrative licensing items;
b) Change the elements of administrative licensing items, etc.
7.3.2 According to the clean-up of laws, regulations, rules and normative documents, timely update the service guide for administrative licensing matters, including.
a) Implementation basis;
b) Application materials;
c) Processing time limit;
d) License conditions, etc.
7.4 Indicators for the optimization of the administrative licensing process
The process of reviewing and optimizing administrative licensing includes but not limited to the following situations.
a) Compile a flowchart according to general requirements and commonly used symbols, and describe the administrative licensing process and the involved links in text form;
b) Whether the functions, methods, and objects set by the process are repeated;
c) Whether the sequence of the review process is reasonable;
d) Inform the promises;
e) Optimize service items.
7.5 Indicators of work efficiency
Work efficiency, including but not limited to the following situations.
a) Acceptance concentration rate;
b) On-time settlement rate;
c) Early closing rate.
7.6 Indicators for handling violations
The quantitative evaluation value should be deducted in case of violations. Violations include but are not limited to the following situations.
a) No one has accepted the application;
b) Application items with complete application materials and complying with the legal form and approval authority will not be accepted;
c) Unauthorized increase of handling links and handling conditions;
d) Stop handling the matters that have been accepted without justified reasons;
e) Overdue will not be processed;
f) Failure to charge as required;
g) Failure to serve the licenses and approval documents to the administrative counterparty as required.
7.7 Indicators of complaints, administrative reconsiderations or administrative litigation
7.7.1 There are complaints, administrative reconsiderations or administrative litigation, and the results of complaint handling, reconsideration decisions, court judgments, etc. determine that the agency is illegal
Or improper circumstances, it is necessary to clarify the quantitative evaluation value that should be deducted.
7.7.2 If the administrative counterpart is satisfied with the result of complaint handling, the quantitative evaluation value may be appropriately increased, but the magnitude should not be greater than the deducted quantitative evaluation value.
7.8 Indicators of innovative measures to facilitate the people
In the case of innovative measures for the convenience of the people, the quantitative evaluation value can be appropriately increased. Innovative measures to facilitate the people include but are not limited to the following
situation.
a) Carry out the whole process online approval;
b) The administrative licensing decision already made by the State Forestry and Grassland Administration no longer requires the applicant to repeatedly provide as application materials;
c) The applicant is no longer required to provide the basic information of the applicant that can be found in the national enterprise credit information publicity system;
d) Open a green channel for administrative approval;
e) Other innovative measures for the convenience of the people.
8 Evaluation procedures
8.1 Self-evaluation
8.1.1 The administrative license undertaking unit and the administrative license acceptance site shall conduct a self-evaluation of the administrative license processing situation, and summarize the evaluation report.
8.1.2 It mainly conducts self-evaluation on the legality, timeliness, and openness of administrative licensing matters, and proposes improvements to the problems found.
Discussion and measures.
8.1.2.1 The self-evaluation of the undertaker includes but not limited to the following situations.
a) Whether to issue an acceptance form;
b) Whether to issue a supplement and correction notice, and whether to specify the deadline for supplement and correction;
c) Whether to issue a review notice and whether to specify the review period;
d) Whether it is completed on time according to the license period;
e) Whether the reasons and reasons for disapproval shall be explained.
8.1.2.2 Self-evaluation of administrative license acceptance sites includes but is not limited to the following situations.
a) Service of administrative license results;
b) Disclosure of administrative licensing results;
c) The status of online consultation response;
d) Document management status of receiving and delivering materials;
e) Summarize the handling situation by quarter;
f) Information entry status of the national enterprise credit information publicity system.
8.2 Satisfaction evaluation of administrative counterparts
8.2.1 Investigate through various methods such as electronic evaluator evaluation, questionnaire filling, online voting, etc.
Satisfaction with government licensing services. Refer to Appendix A for the satisfaction evaluation indicators of administrative counterparts.
8.2.2 The administrative licensing work management agency conducts statistical analysis on the survey results, aggregates satisfaction information data, conducts analysis, and forms an evaluation result
On the report.
8.2.3 The administrative licensing work management agency solicits opinions and suggestions through telephone, email, on-site communication, network interaction and other forms to form a collective
Special report on the return visit in China.
8.3 Third Party Evaluation
8.3.1 The administrative licensing work management agency is responsible for entrusting a third-party evaluation.
8.3.2 The self-evaluation report, administrative counterpart satisfaction evaluation report and other materials can be combined with on-site inspections, inquiries, seminars and other forms to carry out
Third-party evaluation, forming an evaluation report.
8.4 Combination of multiple evaluations
Comprehensively use the 8.1-8.3 evaluation methods to compare and analyze the evaluation reports, find the reasons for the differences, and summarize good experiences
And practices.
9 Evaluation results
9.1 The evaluation report should include the following.
a) Time, scope and method of evaluation;
b) Evaluation content;
c) Evaluation conclusion;
d) Comments and suggestions made.
9.2 According to the evaluation results, establish an incentive mechanism to improve the initiative and enthusiasm of the staff.
9.3 A timely “look back” on the common issues reported by all parties and focused on special rectification.
9.4 Organize personnel to regularly check the handling of matters reported by all parties, and learn about the responsible unit from the reflector through telephone return visits, on-site visits, etc.
Deal with the results, and seriously hold relevant responsibilities for delays, failures, and fraud.
Appendix A
(Informative appendix)
Reference example of administrative licensing evaluation indicators
Evaluation Index of Administrative License of State Forestry and Grassland Administration
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