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GB/T 40477-2021: E-commerce credit - Basic trustworthy requirements for online retailing - Service providing
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E-commerce credit - Basic trustworthy requirements for online retailing - Service providing
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GB/T 40477-2021
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Basic data | Standard ID | GB/T 40477-2021 (GB/T40477-2021) | | Description (Translated English) | E-commerce credit - Basic trustworthy requirements for online retailing - Service providing | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A16 | | Word Count Estimation | 10,151 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 40477-2021: E-commerce credit - Basic trustworthy requirements for online retailing - Service providing
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E-commerce credit - Basic trustworthy requirements for online retailing - Service providing
ICS 03.080.30
A16
National Standards of People's Republic of China
E-commerce credit network retail credit basic requirements
Service product offering
Released on 2021-08-20
2022-03-01 implementation
State Administration of Market Supervision and Administration
Issued by the National Standardization Management Committee
Table of contents
Foreword Ⅰ
Introduction Ⅱ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 General 1
4.1 Credit Principle 1
4.2 General requirements 2
5 Operator requirements 2
5.1 Operator qualification requirements 2
5.2 The operator's available resources guarantee 2
5.3 Disclosure of Operator Information 2
6 Transaction Security Requirements 2
7 Transaction Integrity Requirements 3
7.1 Online Transaction 3
7.1.1 Trading rules and procedures 3
7.1.2 Transaction ancillary services 3
7.1.3 Transaction information release 3
7.2 Service product provision 4
7.3 After-sales service 4
8 Customer personal information and privacy protection requirements 4
Reference 6
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard was proposed and managed by the National Social Credit Standardization Technical Committee (SAC/TC470).
Drafting organizations of this standard. China National Institute of Standardization, Shenzhen Zhongxin Electronic Commerce Transaction Guarantee Promotion Center, Beijing Tongchuang Huda Technology
Co., Ltd., Suzhou Tailai Microwave Technology Co., Ltd., Anhui Kaiyan Power Protection Equipment Co., Ltd., Xianju County Ruijiang Trading Co., Ltd., Shan
East Yujie Bearing Manufacturing Co., Ltd., Hangzhou Institute of Standardization, Hebei Institute of Standardization, Jinan University, Zhejiang Shengxue Leisure Products
Limited company.
The main drafters of this standard. Ye Ruyi, Meng Cuizhu, Guan Quanlong, Pan Yao, Xu Yingcheng, Chu Hardware, Li Xianghua, Liu Songqing, Liu Zhenzhen, Cai Meigui,
He Jianjun, Zhu Xiaohui, Zhang Ren, Li Xiudi, Zhang Xin, Zhang Jiangbiao.
Introduction
Establishing and perfecting an e-commerce credit standard system is an important guarantee for promoting the healthy development of e-commerce. Online retail faces a large amount of
The provision of services by scattered consumer groups is a frequent field of various types of untrustworthy incidents, and it is also a typical application scenario of e-commerce credit system. Nationwide
The Social Credit Standardization Technical Committee (TC470) has organized the formulation of basic credit requirements for general consumer goods online retail, as a guide
Guide online retail operators that provide service products to operate in good faith and standardize credit evaluation in related fields, and establish a project to formulate this standard.
The “commodity” of online retail in this standard is a service-type product that is different from general physical consumer goods, such as driving, catering, course guidance, etc.
One of the characteristics is that offline logistics delivery is not required, but services need to be provided based on consumers' online orders (may require appointments).
The items that need to be explained in this standard are as follows.
---The service products involved in this standard are not limited to offline services in the "O2O" model, but can also include services completed online, such as online courses
Cheng coaching.
---Because the "service" in e-commerce transactions is often used to refer to services related to the transaction process, such as. pre-sales consultation, online payment, third-party
Logistics, return and exchange, dispute settlement on the platform, etc. The "service" in the title of this standard does not refer to services related to the transaction process, but refers to
The goods themselves that consumers want to obtain through online exchanges, such as agent driving services, catering services, etc., in order to avoid confusion, in the standard
The text refers to "service products".
---When evaluating the type of service product providing online retail credit, detailed evaluation rules can be formulated on the basis of this standard.
---The service products in this standard do not include special services such as finance and medical care.
E-commerce credit network retail credit basic requirements
Service product offering
1 Scope
This standard specifies the credit principles for providing service products to consumers through online transactions, as well as operators, transaction security, and transaction integrity
And basic credit requirements such as customer personal information and privacy protection.
This standard applies to the mode of publishing information and transactions on self-operated websites or third-party trading platforms, and providing corresponding service products
The integrity, self-discipline and credit evaluation of the trading platform and service product providers under the platform, other types of online retail can refer to and adopt.
Note. In this standard, "proprietary website" and "third-party trading platform" are collectively referred to as "trading platform".
2 Normative references
The following documents are indispensable for the application of this document. For dated reference documents, only the dated version applies to this article
Pieces. For undated reference documents, the latest version (including all amendments) is applicable to this document.
GB/T 34057-2017 E-commerce Credit Network Retail Credit Basic Requirements Consumer Goods Retail
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
E-commerce credit
In an e-commerce transaction, the transaction party has the ability to obtain the counterparty’s trust as the basis of the transaction.
Note 1.This ability is obtained and maintained based on the integrity of the counterparty, compliance with transaction promises and agreements, and satisfaction of the counterparty's reasonable expectations.
Note 2.The credit level of online retail depends on the comprehensive risk level of the customer's online shopping. When the risk level meets the requirements of online shopping transactions, the customer satisfaction level
Can be used as a credit evaluation indicator.
[GB/T 34057-2017, definition 3.1]
3.2
Serviceproduct
The process and results of a series of activities produced in the process of service provider's contact or interaction with customers, the results are usually intangible.
Note. The "service product" in this standard is the subject of the transaction itself, and is also referred to as "service" in some documents. This standard is called "service product" to be related to the transaction
Services (such as payment, after-sales, etc.).
Note. Rewrite GB/T 28222-2011, definition 3.1.
4 General
4.1 Credit Principle
The trading platform and service product providers shall abide by the principle of good faith management in accordance with the provisions of GB/T 34057-2017 4.1.
Note. If the trading platform operator and the service product provider are the same subject, the provisions of this standard are proposed for both unless otherwise specified.
Comply to achieve the purpose of honest transaction.
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