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GB/T 36304-2018 English PDF

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GB/T 36304-2018: E-commerce credit -- Requirements of integrity management system for the 3rd party online retailing platform
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PDF similar to GB/T 36304-2018


Standard similar to GB/T 36304-2018

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Basic data

Standard ID GB/T 36304-2018 (GB/T36304-2018)
Description (Translated English) E-commerce credit -- Requirements of integrity management system for the 3rd party online retailing platform
Sector / Industry National Standard (Recommended)
Classification of Chinese Standard A16
Classification of International Standard 03.100.20
Word Count Estimation 10,173
Date of Issue 2018-06-07
Date of Implementation 2018-10-01
Regulation (derived from) National Standards Announcement No. 9 of 2018
Issuing agency(ies) State Administration for Market Regulation, China National Standardization Administration

GB/T 36304-2018: E-commerce credit -- Requirements of integrity management system for the 3rd party online retailing platform


---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
E-commerce credit--Requirements of integrity management system for the 3rd part online retailing platform ICS 03.100.20 A16 National Standards of People's Republic of China E-commerce credit third-party network retail platform Credit Management System Requirements Published on.2018-06-07 2018-10-01 implementation National Market Supervision Administration China National Standardization Administration released Directory Preface III Introduction IV 1 Scope 1 2 Terms and Definitions 1 3 Management System Composition 1 4 goals and planning 2 4.1 Goal 2 4.1.1 Overall goal 2 4.1.2 Quantitative Indicator 2 4.2 Target Implementation Planning 2 5 Management Implementation 2 5.1 Online Shop Audit 2 5.1.1 Online Store Operator Qualification 2 5.1.2 Online Shop Credit File 2 5.2 Online Shop Credit Rating 2 5.3 Online Shop Management 2 5.3.1 Integrity Trading Criteria 2 5.3.2 Incentives and Limitations 3 5.4 Customer Protection 3 5.4.1 Customer Evaluation Management 3 5.4.2 Customer Complaint Handling 3 6 Evaluation and Improvement 3 6.1 Evaluation 3 6.2 Improvement 3 Reference 4

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009. This standard is proposed and managed by the National Social Credit Standardization Technical Committee (SAC/TC470). This standard was drafted by. China National Institute of Standardization, Shenzhen Zhongxin E-Commerce Transaction Protection Promotion Center, Xiamen Reideli Calibration Inspection Measurement Technology Co., Ltd., Beijing Zhonglian Sharing Technology Co., Ltd., Chengdu Zhongke Banner Software Co., Ltd., Sichuan Yuhui Technology Co., Ltd. Division, Maotai (Fujian) Shoes Materials Co., Ltd., Jinjiang Chengchang Shoes Co., Ltd., Hangzhou Institute of Standardization, Beijing Jingdong Century Trading Co., Ltd. Secretary, Taobao (China) Software Co., Ltd., Chengdu Wanjia and Jiazheng Service Co., Ltd., Zhongdaxin (Beijing) Credit Evaluation Center Co., Ltd., Tsu City Standardization Institute. The main drafters of this standard. Ye Ruyi, Li Xianghua, Du Jia, Pan Yao, Lin Zhijie, Li Xin, Yang Jun, Zhang Ren, Li Xiujin, Zhou Daohua, Li Yunsheng, Luo Xianfa, Zhuang Huihuang, Cheng Hang, Zhou Li, Jiang Zhou, Meng Cuizhu, Zhao Yan, Xu Yingcheng, Feng Lijun, An Yanhong, Gong Yuefang, Sun Caiying, Lin Zhusheng.

Introduction

Establishing and improving e-commerce credit standards system is an important guarantee for the healthy development of e-commerce in China. To promote third-party networks The retail platform enhances its own credit management level and reduces the risk of dishonest events on the platform. The National Social Credit Standardization Technical Committee is established. And formulate this standard to guide the establishment and improvement of a third-party online retail platform from the perspective of management and improve its own credit management system. Incentive incentives and untrustworthy control mechanisms. The establishment of third-party online retail platforms and the improvement of the credit management system can be based on the platform's entry businesses, service targets, transaction models, and commerce. Features such as varieties refine the provisions of this standard. E-commerce credit third-party network retail platform Credit Management System Requirements

1 Scope

This standard stipulates the composition, objectives, planning and management of the credit management system of third-party online retail platforms for entering merchants (shops). Facilities, assessments and improvements. This standard is applicable to the establishment and improvement of a credit management system for third-party online retail platforms and standardizes the credit management of online stores.

2 Terms and Definitions

The following terms and definitions apply to this document. 2.1 E-commerce credit In an e-commerce transaction, the counterparty gains the trust of the counterparty as a basis for trading. Note 1. The ability of the transaction party to obtain and maintain this capability requires operating in good faith, complying with transaction commitments and agreements, and meeting the reasonable expectations of the counterparties. Note 2. The level of online retail credit depends on the comprehensive risk level of customer online shopping. When the risk level meets the requirements of online shopping transactions, customer satisfaction level Can be used as a credit evaluation indicator. [GB/T 34057-2017, Definition 3.1] 2.2 Third-party online retail platform the3rdpartonlineretailingplatform Provide a trading environment on the Internet for merchants to enter the third-party platform for online retail. 2.3 Third-Party Internet Retail Platform Credit Management integritymanagementbythe3rdpartonlineretailingplatform Third-party online retail platform to promote the integrity of the business to enter the merchant to take the qualification review, the establishment of credit files, evaluation and evaluation Results of a series of management activities such as application.

3 Management System Composition

The third-party online retail platform credit management system includes the following three aspects. a) Aim and planning The third-party online retail platform shall establish the overall objectives for the credit management of the online stores and the corresponding measurable goals, and Plan credit management activities accordingly. b) Management implementation The third-party online retail platform's credit management activities for online stores include. Qualification review, establishment of credit files, and promotion of integrity transactions Rules, evaluation and disclosure of credit status, acceptance of customer complaints, and adoption of trustworthy incentives and untrustworthy control measures in various transactions. c) Evaluation and Improvement Third-party online retail platforms should regularly assess the completion of credit management goals and the effectiveness of credit management activities. Problems develop and implement improvement measures.

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