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GB/T 36302-2018: E-commerce credit -- Requirements of integrity management system for the seller-managed retailing transaction platform
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E-commerce credit -- Requirements of integrity management system for the seller-managed retailing transaction platform
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GB/T 36302-2018
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Basic data | Standard ID | GB/T 36302-2018 (GB/T36302-2018) | | Description (Translated English) | E-commerce credit -- Requirements of integrity management system for the seller-managed retailing transaction platform | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A16 | | Classification of International Standard | 03.100.20 | | Word Count Estimation | 10,176 | | Date of Issue | 2018-06-07 | | Date of Implementation | 2018-10-01 | | Regulation (derived from) | National Standards Announcement No. 9 of 2018 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 36302-2018: E-commerce credit -- Requirements of integrity management system for the seller-managed retailing transaction platform
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E-commerce credit--Requirements of integrity management system for the seller-managed retailing transaction platform
ICS 03.100.20
A16
National Standards of People's Republic of China
E-commerce credit self-operated network retail platform
Credit Management System Requirements
Published on.2018-06-07
2018-10-01 implementation
National Market Supervision Administration
China National Standardization Administration released
Directory
Preface III
Introduction IV
1 Scope 1
2 Terms and Definitions 1
3 Management System Composition 1
4 Policy, Objective and Planning 2
4.1 Policy 2
4.2 Goal 2
4.3 Target Implementation Planning 2
5 Management Implementation 2
5.1 Information Release Management 2
5.2 Product Quality Management 3
5.3 Service Quality Management 3
5.4 Customer Protection 3
6 Evaluation and Improvement 3
6.1 Evaluation 3
6.2 Improvement 4
Reference 5
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the National Social Credit Standardization Technical Committee (SAC/TC470).
This standard was drafted by. China National Institute of Standardization, Anhui Common Bio-flow Technology Co., Ltd., Hefei Goldwell Technology Co., Ltd.
Division, Beijing Zhonglian Xiangfu Technology Co., Ltd., Chengdu Jikebao Electronic Commerce Co., Ltd., Sichuan Yihui Technology Co., Ltd., Maotai (Fuzhou)
Jian)Shoe Materials Co., Ltd., Jinjiang Chengchang Shoes Co., Ltd., Chengdu Wanjia and Jiazheng Services Co., Ltd., Xinjiang Uygur Autonomous Region Standardization Research
Research Institute, Wuhan Marine Machinery Factory, Hangzhou Institute of Standardization, Shenzhen Institute of Standard Technology, Beijing Jingdong Century Trading Co., Ltd., Taobao
(China) Software Co., Ltd., Zhongdaxin (Beijing) Credit Evaluation Center Co., Ltd., and Hebei Provincial Institute of Standardization.
The main drafters of this standard. Ye Ruyi, Yu Yeqiang, Ning Jirong, Yang Hao, Shao Qingdong, Li Xiujin, Zhang Ren, Li Yu, Feng Lijun, Zhou Daohua,
Li Yunsheng, Luo Xianfa, Zhuang Huihuang, Cheng Hang, Li Xianghua, Zhao Yan, Xu Yingcheng, Du Jia, Pan Yao, Lin Zhusheng, An Yanhong, and Gong Yuefang.
Introduction
Establishing and improving e-commerce credit standards system is an important guarantee for the healthy development of e-commerce in China. To promote the majority of self-employed
The online retail platform enhances its own credit management level and reduces the risk of dishonesty. The National Social Credit Standardization Technical Committee has established a project and developed this standard.
Quasi, from the perspective of management, to guide self-operated online retail platforms to establish and improve their own credit management systems, and to monitor their online retail credit status and
Continuously improve the credit management mechanism.
The self-operated online retail platform can establish and improve the credit management system according to the platform's service target, transaction model, product type, etc.
Point to refine the provisions of this standard.
E-commerce credit self-operated network retail platform
Credit Management System Requirements
1 Scope
This standard stipulates the composition, principles, objectives and planning of the credit management system for self-operated online retail platforms, management implementation, evaluation and improvement.
Other requirements.
This standard applies to self-operated online retail platforms to establish and improve the credit management system.
Note. "Private online retail platform" can also be called "self-operated online retail site."
2 Terms and Definitions
The following terms and definitions apply to this document.
2.1
E-commerce credit
In an e-commerce transaction, the counterparty gains the trust of the counterparty as a basis for trading.
Note 1. The ability of the transaction party to obtain and maintain this capability requires operating in good faith, complying with transaction commitments and agreements, and meeting the reasonable expectations of the counterparties.
Note 2. The level of online retail credit depends on the comprehensive risk level of customer online shopping. When the risk level meets the requirements of online shopping transactions, customer satisfaction level
Can be used as a credit evaluation indicator.
[GB/T 34057-2017, Definition 3.1]
2.2
Self-managed online retail sales-managedonlineretailing
The online retail business activities are managed by the seller's own management platform.
2.3
Self-managed online retail platform credit management integritymanagementforseler-managedonlineretailing
The self-supported online retail platform develops honest business objectives, planning, and implementation for the continuous improvement of the integrity management ability and credibility.
Implement, evaluate and improve a series of management activities.
3 Management System Composition
The self-managed online retail platform credit management system includes the following three aspects.
a) Policy, objectives and planning
The self-operated online retail platform should establish a proper integrity policy and achievable integrity management goals, and plan integrity management accordingly.
activity.
b) Management implementation
The self-operated online retail platform should integrate integrity management activities in daily management to form a system and operate.
c) Evaluation and improvement
The self-operated online retail platform should periodically evaluate the compliance of business activities and integrity policy and the completion of integrity objectives.
Estimation, formulate improvement and adjustment measures for the problems found, and implement them.
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