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GB/T 34057-2017: E-commerce credit -- Basic trustworthy requirements for online retailing -- Consumer products retailing
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| GB/T 34057-2017 | English | 199 |
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E-commerce credit -- Basic trustworthy requirements for online retailing -- Consumer products retailing
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GB/T 34057-2017
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Basic data | Standard ID | GB/T 34057-2017 (GB/T34057-2017) | | Description (Translated English) | E-commerce credit -- Basic trustworthy requirements for online retailing -- Consumer products retailing | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A16 | | Classification of International Standard | 03.080.30 | | Word Count Estimation | 10,149 | | Date of Issue | 2017-07-31 | | Date of Implementation | 2018-02-01 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | GB/T 34057-2017: E-commerce credit -- Basic trustworthy requirements for online retailing -- Consumer products retailing
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E-commerce credit - Basic trustworthy requirements for online retailing - Consumer products retailing
ICS 03.080.30
A16
National Standards of People's Republic of China
E-commerce credit network retail credit basic requirements
Consumer goods retail
E-commerce credit-basic trustworthiness requirements for onlineretailing-
2017-07-31 Posted
2018-02-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
China National Standardization Administration released
Directory
Preface Ⅰ
Introduction Ⅱ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 General 1
4.1 The principle of online retail integrity 1
4.2 Internet retail credit requirements 2
5 main requirements of the network retail business 2
5.1 Manager qualification requirements 2
5.2 operators available resource protection 2
5.3 operator information announced 2
6 Internet retail transaction security requirements 2
6.1 Information and Network Technology Security 2
6.2 Network Security 2
7 online retail transactions integrity requirements 3
7.1 Trading Products 3
7.1.1 Trading the quality of goods 3
7.1.2 trading commodity prices 3
7.1.3 trading goods inventory 3
7.2 transaction process 3
7.2.1 Trading Rules and Procedures 3
7.2.2 transaction support services 3
7.2.3 Transaction Auxiliary Services 4
7.3 After-sales service 4
7.4 transaction information release 4
8 Internet retail customer personal information and privacy protection requirements 5
Reference 6
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard by the National Social Credit Standardization Technical Committee (SAC/TC470) and focal point.
The main drafting units of this standard. China National Institute of Standardization, Shenzhen UTS e-commerce transaction protection and promotion center, Beijing Public Alliance to pay
Technology Co., Ltd., Hebei Institute of Standardization, Shenzhen Institute of Standards and Technology, Zhongda letter (Beijing) Co., Ltd. Credit Evaluation Center
Division, Beijing Jingdong Century Trade Co., Ltd., Yuan Wang (Fujian) Industrial Co., Ltd., Dongguan City Hengyu Instrument Co., Ltd., Southwest Anhui product quality
Supervision and Inspection Center, Beijing Zhongchuang Fast Incubator Technology Incubator Co., Ltd., Wuhan Arts and Culture Media Co., Ltd., Dabie Mountain in China to study
Health and Pioneer Park Co., Ltd.
The main drafters of this standard Ye Ruyi, Feng Lijun, Zhou Li, Jiangzhou, Li Xianghua, Li Yao, Du Jia, Pan Yao, Lin Chusheng, Li Huawei, Liu Long,
An Yanhong, Gong Yuefang, Hu Zhongxin, Yang Cuilian, Wang Mingwei, Yue Zhongming.
Introduction
The establishment and improvement of e-commerce credit standard system is an important guarantee to promote the healthy development of e-commerce in our country. Internet retail face a large amount
Moreover, the provision of services by the disadvantaged groups of consumers is a frequent occurrence of various types of dishonesty and is also a typical application of the e-commerce credit system
Scenes. This standard to the vast number of online retail operators to improve their integrity services and standardize the third-party electricity supplier to provide credit guidance.
The online retail objects (also referred to as "objects" in some standards) in this standard are general consumer goods sold for consumers, such as clothing
One of the features is the need to deliver offline logistics delivery to consumers, other types of online retail (such as service or number
Word products, etc.) can refer to the provisions of this standard.
This standard formulation reference to the online shopping customer trust formation theory and data, but also refers to the customer often occurs when the risk of online shopping and risk
Harm analysis suggest that the main retail network in the reference to the standard provisions of the provisions of the same time, you can still refer to the relevant theory and recent data to
Set a more detailed guidelines for the integrity of business, work together to maintain healthy, safe and honest online shopping environment. Third-party evaluation of online retail credit
It is also possible to formulate detailed evaluation rules based on the industry and product characteristics.
E-commerce credit network retail credit basic requirements
Consumer goods retail
1 Scope
This standard specifies the basic credit requirements of retail consumer goods through the Internet.
This standard applies to self-service online retail sites and third-party online retail platform and platform for business integrity and credit self-evaluation,
Other types of online retail reference can be used.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version applies to this article
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB 17859 computer information system security protection level classification criteria
ISO 10377.2013 Consumer Product Safety-Guidelines Suppliers Guide
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
E-commerce credit e-commercecredit
In e-commerce transactions, the counterparty gains the ability of the counterparty to trust as the basis of the transaction.
Notes 1. The acquisition and maintenance of this ability by the counterparty is based on the principle of operating in good faith, abiding by the commitments and undertakings of the transaction and meeting the reasonable expectation of the counterparty.
Note 2. The level of online retail credit depends on the overall level of risk posed by online shopping. When the level of risk meets the requirements of online shopping transactions, the level of customer satisfaction
Can be used as a credit rating indicators.
3.2
Consumer product
Products designed, manufactured, including but not limited to personal use, including components, parts, accessories, packaging, and instructions for use.
[ISO 10377.2013, definition 2.2]
4 General rules
4.1 The principle of online retail integrity
Retailers should respect the buyer's rights and interests and meet the buyer's trading needs. In order to control the risk borne by the buyer and ensure the security of the transaction,
Letter, the main retail network should comply with the following credit principles.
Note. The online retailers include self-operated online retail websites and third-party online retail platforms and platform merchants.
a) Authenticity The information published in the business owner's identity, business conduct and business process is true.
b) Security Information and network technologies are safe and secure, the security of offline services is guaranteed, in line with the guarantee of smooth transaction and protection of consumption
The rights and interests of the requirements.
c) Applicability. The transaction flow and trading rules are transparent and in line with the control requirements of transaction risk based on the characteristics of the space-time difference of online transactions.
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