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GB/T 32170.2-2015: Guide to standardization of administrative service centre -- Part 2: Standard system
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 32170.2-2015 | English | 189 |
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Guide to standardization of administrative service centre -- Part 2: Standard system
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GB/T 32170.2-2015
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Basic data | Standard ID | GB/T 32170.2-2015 (GB/T32170.2-2015) | | Description (Translated English) | Guide to standardization of administrative service centre -- Part 2: Standard system | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 01.040.03 | | Word Count Estimation | 9,943 | | Date of Issue | 2015-10-12 | | Date of Implementation | 2016-05-01 | | Quoted Standard | GB/T 13016; GB/T 24421.2; GB/T 32170.1 | | Regulation (derived from) | National Standard Announcement 2015 No.32 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This Standard specifies the requirements of the overall structure and Administrative Service Center (Center) standards and a common base, service delivery, management and job requirements and work constitute the four standard points system. This Standard applies to the standardization work of the Centre. | GB/T 32170.2-2015: Guide to standardization of administrative service centre -- Part 2: Standard system
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(Administrative Service Center standardization guidelines Part 2. Standard System)
ICS 01.040.03
A12
National Standards of People's Republic of China
Administrative Service Center standardization Guide
Part 2. Standard System
Part 2. Standardsystem
Issued on. 2015-10-12
2016-05-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Preface Ⅰ
1 Scope 1
2 Normative references 1
3 Terms and definitions
The overall structure of the standard system of claim 4 1
4.1 Overall Structure 1
4.2 general requirements 2
5 common basic standards system 2 stars
6 sub-standard service delivery system 3
6.1 Overview 3
6.2 Architecture 3
6.3 System Content 3
7 management system standard score 4
7.1 Overview 4
7.2 Architecture 4
7.3 System Content 4
8 post for the standard 5 points system
8.1 Overview 5
8.2 Architecture 5
8.3 System content 6
Foreword
GB/T 32170 "administrative service center Standardization Guide" currently consists of two parts.
--- Part 1. General requirements;
--- Part 2. Standard System.
This section GB/T Part of 232,170.
This section drafted in accordance with GB/T 1.1-2009 given rules.
This part of the service by the National Standardization Technical Committee (SAC/TC264) and focal points.
This section drafted by. Xintai City, Shandong Province Public Administration Service Center, Tai'an City of Quality and Technical Supervision, the National School of Administration of e-government
Service Research Center, Quality and Technical Supervision in Shandong Province, Shandong Institute of Standardization, Administrative Service Center Longyan City in Fujian Province, Guangde County, Anhui Province
Administrative Service Center, Xicheng District Integrated Administrative Service Center.
The main drafters of this section. Liu Yan, Yangshi Dong, Guo Lei, Liu Wenhua, Zhang Bin, Jiang Yuan Fu, Maxiao Ou, Wang Shuguang, Wang Guangrong, Li Wei,
Chuan curly hair.
Administrative Service Center standardization Guide
Part 2. Standard System
1 Scope
GB/T 32170 provisions of this part of the Administrative Service Center (center) and the requirements of the overall structure of the standard system and the common base
Foundation, service delivery, management and job requirements and work constitute the four standard points system.
This section applies to the standardization work of the Centre.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 13016 standard system preparation principles and requirements
GB/T 24421.2 Services Organization Guide for standardization - Part 2. Standard System
GB/T 32170.1 Administrative Service Center Standardization Guide Part 1. General requirements
3 Terms and Definitions
GB/T 24421.2 and GB/T 32170.1 defined and the following terms and definitions apply to this document.
3.1
Service standard serviceprovisionstandard
To meet the needs of customers, specifications normative documents direct or indirect contact with active process between supplier and customer.
3.2
Stationed department governmentdepartmentstationed
Stationed in the Administrative Service Center, provides administrative licenses for natural persons, legal persons and other organizations, administrative payments, administrative confirmation, administrative and collection
Government departments and other services related service units.
3.3
Matters item
Entered government service center for administrative license, administrative confirmation, administrative payment, collection and other administrative services.
3.4
Window counter
Service department or unit stationed Administrative Service Center set up.
3.5
Governing Body managementorganization
Internal Affairs Service Center is responsible for organizing and coordinating the work window, guidance and supervision and management services organization.
The overall structure of claim 4 standard system
4.1 Overall Structure
Center Standard architecture shown in Figure 1.
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