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GB/T 30351-2013: Moving service specification
Status: Valid
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 30351-2013 | English | 169 |
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Moving service specification
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GB/T 30351-2013
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Basic data | Standard ID | GB/T 30351-2013 (GB/T30351-2013) | | Description (Translated English) | Moving service specification | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A10 | | Classification of International Standard | 03.080 | | Word Count Estimation | 7,798 | | Quoted Standard | GB/T 17242 | | Regulation (derived from) | National Standards Bulletin 2013 No. 27 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the terms and definitions of moving services, agency personnel, facilities and equipment requirements, service process requirements, quality of service complaints, and improvement. This standard applies to moving service companies | GB/T 30351-2013: Moving service specification---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Moving service specification
ICS 03.080
A10
National Standards of People's Republic of China
Moving Services Specification
Issued on. 2013-12-31
2014-07-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
This standard by the National Standardization Technical Committee Service (SAC/TC264) centralized.
This standard was drafted. Guangdong Provincial Association for Standardization, Guangzhou road transport industry association, Foshan metering Standards Association.
The main drafters of this standard. Zhangru Xi, Yang Xiaoyan, Chen Gui, Zheng Qiong ice Pangqi Xiong.
Moving Services Specification
1 Scope
This standard specifies the terms and definitions moving services, agency personnel, facilities and equipment requirements, service process requirements, quality of service complaint at
Management and improvement.
This standard applies to moving service enterprises (hereinafter referred to as enterprises) and their staff.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 17242 Guidelines for complaints handling
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
Packing packing
The transport of goods protection measures of activity.
3.2
Moving services contract movingservicecontract
Moving Services in writing about business and customer service content and requirements signed.
4 agency personnel, facilities and equipment requirements
4.1 institutions and personnel
4.1.1 The enterprise should be set and moving services meet the requirements of the organization, and provides the appropriate powers and relationships. Each post should be clear
Indeed duties.
4.1.2 Enterprises should establish such as human resources management, financial management, and other aspects of the rules and regulations visit.
4.1.3 The enterprise should establish moving services working document. Working papers should include moving services contract (hereinafter referred to as the contract), handling orders, service
Records, and other settlement documents, the contents of the working document of the records shall be true, detailed and reflect the transaction process between businesses and customers, and
Save for future reference.
4.1.4 The enterprise should develop plans for education, training and skills of staff of the target. Training programs should match the phase moving services.
4.1.5 Staff should induction after training. Staff in the course of providing services should be the attitude of enthusiasm, politeness, use polite language. Exercise
Personnel for special equipment should certificates.
Facilities and equipment 4.2
4.2.1 Enterprises should have a fixed place of business. Business premises should express business license and other qualification documents, identification and easy recognition.
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