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GB/T 28238-2011: Requirements for after-sale services of sporting goods
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 28238-2011 | English | 169 |
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Requirements for after-sale services of sporting goods
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GB/T 28238-2011
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Basic data | Standard ID | GB/T 28238-2011 (GB/T28238-2011) | | Description (Translated English) | Requirements for after-sale services of sporting goods | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080.30 | | Word Count Estimation | 7,762 | | Date of Issue | 2011-12-30 | | Date of Implementation | 2012-05-01 | | Quoted Standard | GB 5296.1; GB 5296.2; GB 5296.4; GB 5296.7; GB/T 17242; GB/T 18760-2002 | | Regulation (derived from) | Announcement of Newly Approved National Standards No. 23 of 2011 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the sporting goods sales service terms and definitions, requirements, service forms, work orders, customer complaint handling, product description, service quality evaluation. This standard applies to products and related document preparation service. | GB/T 28238-2011: Requirements for after-sale services of sporting goods---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Requirements for after-sale services of sporting goods
ICS 03.080.30
A12
National Standards of People's Republic of China
Sporting goods sales service requirements
Issued on. 2011-12-30
2012-05-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
This standard by the National Sporting Goods Standardization Technical Committee (SAC/TC291) and focal points.
This standard was drafted. China Sports Goods Industry Association, Qingdao Impulse Health Technology Co., Ltd., Shanghai Double Happiness Company Limited
Secretary, Shanxi O Reiter Health Industry Co., Ltd., Taishan Sports Industry Group Co., Ltd., Anta (China) Co., Ltd., Quanzhou, Fujian horses
Grams Sporting Goods Co., Ltd.
The main drafters of this standard. INTEGRATED TRADITIONAL, Chen Xiaowei, Yuan Yilong, Zhou Yunfeng, Zhang Lin, Qin for years, Li Su - State Wu Nan, Houli Bo,
Mao Lijun.
Sporting goods sales service requirements
1 Scope
This standard specifies Sporting Goods (hereinafter referred to as "Product") service terms and definitions, requirements, service forms, work orders, customer investment
Complaint handling, product instructions, evaluate service quality.
This standard applies to service products and related documents prepared.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the edition are not applicable to the present
file. For undated references, the latest edition (including any amendments) applies to this document.
GB 5296.1 General consumer use
GB 5296.2 consumer use - Part 2. Household and similar electrical appliances
GB 5296.4 consumer use of textiles and apparel
GB 5296.7 consumer use - Part 7. Sports Equipment
GB/T 17242 Guidelines for complaints handling
GB/T 18760-2002 Consumer service method and requirements
3 Terms and Definitions
GB/T 18760-2002 define the following terms and definitions apply to this document.
3.1
Sports sportinggoods
For sports activities designed and manufactured products.
[GB/T 23866-2009, Definition 3.1]
NOTE. Sporting goods include sports equipment, sportswear, sports shoes.
3.2
Serving serviceprovider
Provide organizational or individual product of service.
Note. The service side may be producers, sellers of products, can also be a repair, service person.
3.3
After-sales service after-salesservice
Continuation of the design, production and other processes. After the product is sold, the service contract shall bear the relevant content and fulfill the legal responsibility of the customer
Any activity.
NOTE. rewrite GB/T 18760-2002, Definition 3.1.
3.4
High-risk sports (referred to as "high-risk project") high-riskevents
Professional, technical requirements directly related to personal safety, dangerous sports.
Note. The quote from the State Sports General Administration, "second Five Year Plan" in the Glossary.
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