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GB/T 26354-2025 English PDF

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GB/T 26354-2025: Tourist information service
Status: Valid

GB/T 26354: Evolution and historical versions

Standard IDContents [version]USDSTEP2[PDF] delivered inStandard Title (Description)StatusPDF
GB/T 26354-2025English199 Add to Cart 3 days [Need to translate] Tourist information service Valid GB/T 26354-2025
GB/T 26354-2010English229 Add to Cart 3 days [Need to translate] Standard of setting-up and services of tourist information centre Valid GB/T 26354-2010

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Basic data

Standard ID GB/T 26354-2025 (GB/T26354-2025)
Description (Translated English) Tourist information service
Sector / Industry National Standard (Recommended)
Classification of Chinese Standard A12
Classification of International Standard 03.200
Word Count Estimation 10,113
Date of Issue 2025-03-28
Date of Implementation 2025-07-01
Older Standard (superseded by this standard) GB/T 26354-2010
Issuing agency(ies) State Administration for Market Regulation, China National Standardization Administration

GB/T 26354-2025: Tourist information service

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Tourist information service Tourism information consulting service ICS 03.200 CCS A 12 National Standard of the People's Republic of China Replace GB/T 26354-2010 Released on 2025-03-28 2025-07-01 Implementation State Administration for Market Regulation The National Standardization Administration issued

Table of Contents

Preface ... 1 Scope ... 2 Normative referenced documents ... 3 Terms and Definitions ... 4 General Requirements ... 5 Service Contents ... 5.1 Provision of Information ... 5.2 Destination Promotion ... Tourism information consulting service agencies” (see 3.2); The chapter “Setting up and basic functions of tourist information centers” has been deleted (see Chapter 3 of the.2010 edition); - Added a chapter on “General Requirements” for tourism information and consulting services (see Chapter 4); - Deleted the chapter "Name and Logo" and "Appendix A Visual Recognition System of Logo" (Chapter 4,.2010 Edition Appendix A), the relevant contents of the "i" mark are integrated into the "General Requirements" (see 4.4); Added the content and requirements of information to be provided (see 5.1); - Added the content and requirements for destination promotion (see 5.2);- Added requirements for online service methods (see 6.1, 6.4.2 of the.2010 edition); - Added accessibility service requirements (see 6.1.8, 6.2.7); - Added requirements for offline service orientation system and graphic symbol settings (see 6.2.3, 6.2.4); - Added specific requirements for different types of service personnel (see 7.1.4, 7.1.5, 7.1.6, 7.1.7); - Added content and requirements for personnel training (see 7.2, 7.3 of the.2010 edition) - The chapter on “Management and Systems” has been deleted (see Chapter 8 of the.2010 edition); - Added requirements for facilities and equipment for providing online services (see 8.1); - Added requirements for facilities and equipment for providing offline services (see 8.2, 5.4 of the.2010 edition); - Added requirements for statistics and analysis of tourist demand (see 9.1); - Added requirements to respond to tourists' feedback and guide tourists to evaluate their satisfaction with consulting services (see 9.2). - Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents. This document is proposed by the Ministry of Culture and Tourism of the People's Republic of China. This document is under the jurisdiction of the National Tourism Standardization Technical Committee (SAC/TC 210). The main drafting units of this document are. Zhejiang University City College, Xinchang County Tourism Group Co., Ltd., Lishui Zhiquan Standardization Technology Co., Ltd., Zhejiang Tourism Vocational College, Zhejiang Agriculture and Forestry University, Shandong Tianmeng Tourism Development Co., Ltd., China Institute of Water Resources and Hydropower Research, Sichuan Tourism College, Yueshi (Hangzhou) Culture and Tourism Development Co., Ltd., Shanghai Business School, Shanxi Provincial Culture and Tourism Development Center, Fujian Provincial Culture and Tourism Quality Standardization Construction Center, Hangzhou Culture and Tourism Development Center, and Zhejiang Culture and Tourism Standardization Research Association. The main drafters of this document are. Hu Bin, Yu Yaqi, Mou Lin, Cheng Gang, Wu Minmin, Fang Lin, Bai Ou, Wan Jinhong, He Jiani, Liu Ziteng, Yuan Heng, Cui Lei, Zhao Chaohui, Yu Ruiming, Shi Yujing, Liu Yong, Fu Quansheng, Feng Xiaowei, Da Zhangbiao, Niu Zhongrui, Jin Linlin, Fang Ying, Feng Xuetong, Cui Ziying, Qian Qingjiang, Li Zixuan. The previous versions of this document and the documents it replaces are as follows. First published in.2010 as GB/T 26354-2010; This is the first revision. - Tourism information consulting service

1 Scope

This document stipulates the overall requirements, service content, service methods, service personnel, service facilities and equipment, and service Service improvement content. This document applies to tourism information consulting services provided by various institutions at tourist destinations.

2 Normative references

The contents of the following documents constitute the essential clauses of this document through normative references in this document. For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies. in this document. GB/T 10001.1 Graphic symbols for public information Part 1.General symbols GB/T 10001.8 Graphic symbols for public information Part 8.Behavior indicator symbols GB/T 10001.9 Graphic symbols for public information Part 9.Symbols for barrier-free facilities GB/T 15566.1 Principles and requirements for setting up public information guidance systems Part 1.General GB/T 31015 Design and setting principles of public information guidance systems based on accessibility requirements

3 Terms and definitions

The following terms and definitions apply to this document. 3.1 Tourist Information Content and descriptions related to travel, sightseeing, leisure, vacation, etc. 3.2 Tourist Information Office An organization that provides tourism information (3.1) consulting services online or offline for the purpose of meeting tourists' information needs. Note. Common tourist information consulting service agencies include tourist service centers, tourist distribution centers, tourist information consulting points, tourist attractions, tourist hotels, smart Smart Tourism Public Service Platform, etc.

4 General requirements

4.1 Legal, accurate, objective and detailed travel information should be provided and updated in real time. 4.2 An information communication mechanism should be established with government management departments and relevant enterprises and institutions at tourist destinations to comprehensively collect and integrate Related information. 4.3 It is necessary to establish contact with surrounding communities and provide channels for community residents to participate in tourism information consultation services. 4.4 Graphic symbols that meet the requirements of GB/T 10001.1 on “information services” (i) should be provided. 4.5 Services that meet the requirements of low-carbon, energy-saving, green and sustainable development should be provided.

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