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LBT014-2011: Tourist attraction interpretation service standards
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| LB/T 014-2011 | English | 289 |
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Tourist attraction interpretation service standards
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LB/T 014-2011
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Basic data | Standard ID | LB/T 014-2011 (LB/T014-2011) | | Description (Translated English) | Tourist attraction interpretation service standards | | Sector / Industry | Travel & Tourism Industry Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.200 | | Word Count Estimation | 11,133 | | Date of Issue | 2011-02-01 | | Date of Implementation | 2011-06-01 | | Quoted Standard | GB/T 15624.1; GB/T 15971; GB/T 17775 | | Regulation (derived from) | National Tourism Administration Notice 2011 No. 4 | | Issuing agency(ies) | National Tourism Administration | | Summary | This standard specifies the tourist attractions on the service quality requirements put forward to explain the service in a number of problems encountered during the processing principles. This standard applies to all types of tourist attractions in the course of tourists on the service provided. | LBT014-2011: Tourist attraction interpretation service standards---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Tourist attraction interpretation service standards
ICS 03.200
A12
People's Republic of China tourism industry standards
Tourist attractions to explain service standards
2011-02-01 release
2011-06-01 Implementation
People's Republic of China National Tourism Administration released
Foreword
This standard is drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed by the National Tourism Administration of the People's Republic of China.
The standard by the National Tourism Standardization Technical Committee (SAC/TC210) centralized.
The drafting of this standard. Chinese Academy of Social Sciences Tourism Research Center, the Summer Palace Management Office, Beijing Badaling Special Administrative Region Office, Beijing Union
University of Tourism.
The main drafters of this standard. Liu Deqian, Li Renzhi, Liu Shijun, Wang Liming, Liu Lili, Zhang Yuan, Gu Yuan, Sun Li, Qu Dongyang.
Introduction
Tourist attractions are the core of tourism supply six elements, but also the most concerned about the main tourist activities. Scenic tourism to explain, is the scenic area
Tourism services and scenic areas of social value to achieve the main link. In order to provide more excellent services to tourists, the full realization of the scenic area
The social benefits of the solution, in the "people-oriented" concept to promote the scenic tourism to explain the scientific and standardized, specially prepared "tourist attractions to explain the service
specification".
Tourist attractions to explain service standards
1 Scope
This standard stipulates the quality requirements of the tourist area to explain the service, and puts forward some problems in the process of explaining the service
in principle.
This standard applies to all kinds of tourist attractions in the process of providing visitors to explain the service.
2 normative reference documents
The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article
Pieces. For undated references, the latest edition (including all modifications) applies to this document.
GB/T 15624.1 Service Standardization Work Guide Part 1. General
GB/T 15971 Guide Service Specification
Classification and Evaluation of Quality Level of Tourist Area (Point) in GB/T 17775
3 terms and definitions
The following terms and definitions apply to this document.
3.1
Tourist attractions touristattraction
To travel and its related activities as one of the main functions (or part of its business) space or area. Namely. has a tour,
Leisure, recreational experience, fitness and other functions, with the appropriate tourist service facilities and provide the appropriate travel service independent management area (or tube
Part of the district).
Note. including scenic area, cultural and cultural hall, temple temple, tourist resort, nature reserve, theme park, forest park, geological park, amusement park, zoo, plant
Parks, as well as to industrial, agricultural, economic and trade, science and education, military, sports, arts and culture and other tourism to attract the contents of the various types of business and non-commercial tourism
Moving area.
3.2
Tourist attractions instructors touristattractioninterpreter
By the tourist attractions appointed or arranged for tour groups or tourists to provide services to explain the full-time staff and part-time staff.
4 tourist scenic spot service
4.1 The basic quality requirements of the tourist area instructor
To ensure the quality of tourism services, instructors should have the following basic qualities.
Note. The standard of the basic requirements of the instructor and GB/T 15971 tour guides in the basic quality requirements are exactly the same.
4.1.1 moral character
Moral character should be consistent with.
a) always pay attention to maintaining national and national dignity;
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