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GB/T 22486-2022: Service specification for urban rail passenger transport
Status: Valid GB/T 22486: Evolution and historical versions
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 22486-2022 | English | 279 |
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Service specification for urban rail passenger transport
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GB/T 22486-2022
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| GB/T 22486-2008 | English | 559 |
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Urban rail passenger transport service
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GB/T 22486-2008
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Basic data | Standard ID | GB/T 22486-2022 (GB/T22486-2022) | | Description (Translated English) | Service specification for urban rail passenger transport | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | Q84 | | Classification of International Standard | 93.080 | | Word Count Estimation | 14,142 | | Date of Issue | 2022-12-30 | | Date of Implementation | 2022-12-30 | | Older Standard (superseded by this standard) | GB/T 22486-2008 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 22486-2022: Service specification for urban rail passenger transport---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 93.080
CCSQ84
National Standards of People's Republic of China
Replacing GB/T 22486-2008
Urban Rail Transit Passenger Transport Service Specifications
Posted on 2022-12-30
2022-12-30 implementation
State Administration for Market Regulation
Released by the National Standardization Management Committee
table of contents
Preface I
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 General requirements 3
5 Service Facilities and Equipment 3
6 Service provision6
7 Service environment and sanitation 8
8 Service Quality Management 9
Reference 11
foreword
This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1.Structure and Drafting Rules for Standardization Documents"
drafting.
This document replaces GB/T 22486-2008 "Urban Rail Transit Passenger Transport Service". Compared with GB/T 22486-2008, except for structural adjustment
In addition to rectification and editorial changes, the main technical changes are as follows.
a) Changed the definitions of "service", "service quality" and "service personnel" (see 3.1, 3.2 and 3.9, 3.1, 3.5 and.2008 edition
3.6); deleted the terms and definitions of "organization" and "service organization" (see 3.2 and 3.4 of the.2008 edition); added "service quality
The terms and definitions of "criteria", "service level", "passenger", "operating unit" and "service quality commitment" (see 3.3, 3.4, 3.6, 3.7 and
3.13);
b) Changed the benchmarks of service quality and the requirements for public welfare or commercial services (see 4.1 and 4.8, 4.1.1 and.2008 edition
4.1.5); Added the evaluation of service quality and the operating unit's organizational structure, rules and regulations, and the ability to provide passenger transport services
Relevant requirements (see 4.2 and 4.6);
c) Changed the relevant requirements for operational technical requirements and service facility layout adjustments (see 5.1.1 and 5.1.2, see 6.1.1 of the.2008 edition
and 6.1.2); added the basic requirements for service facilities (see 5.1.3 and 5.1.4);
d) Changed the general requirements for signs and setting requirements for safety signs, requirements for priority seat position signs on trains and stations, safety signs on trains;
Requirements for the types of all signs (see 5.2.1, 5.2.2, 5.2.4 and 5.2.10, 6.4.1, 6.7.2 and 6.7.3 of the.2008 edition); added
Requirements for content, layout and maintenance of service marks (see 5.2.3, 5.2.5~5.2.9);
e) The requirements for the running time of escalators and elevators, and the handling requirements for platform doors and escalators in case of failure are added (see 5.3.2~
5.3.4);
f) Changed the disposal requirements when the ticketing facility fails (see 5.4.8, 6.3.3 of the.2008 edition); added the requirements for ticketing facility equipment
(see 5.4.3~5.4.7);
g) Changed the requirements for the station broadcasting system (see 5.5.4, 6.4.2 of the.2008 edition); added the requirements for the passenger information system and the broadcasting system
Requirements (see 5.5.1~5.5.3 and 5.5.6);
h) Changed the station inquiry function setting requirements (see 5.6.2, 6.5.1~6.5.2 of the.2008 edition);
Requirements for customer service center (see 5.6.1);
i) Added requirements for emergency lighting and lighting methods in lighting facilities (see 5.7.2, 5.7.3 and 5.7.5);
j) Changed the reliability and status requirements of the facilities on the train (see 5.8.1 and 5.8.5, 6.7.1 and 6.7.4 of the.2008 edition); added
Requirements for placement of windows, floor panels, and wheelchairs in passenger compartments of trains and requirements for LED operation information display on train bodies (see 5.8.2~5.8.4 and
5.8.6);
k) Changed the safety and emergency equipment requirements on the train (see 5.9.1, 6.7.3, 7.1 of the.2008 edition); deleted the overall function requirements of the train
Seek (see 6.7.5 of the.2008 edition);
l) Changed the performance requirements of the evacuation door and the functional requirements of the alarm device in the passenger compartment of the train (see 5.9.3 and 5.9.4, 7.3 of the.2008 edition
and 7.4); Added requirements for first aid kits and first aid capabilities of personnel, inspection requirements for facilities and equipment (see 5.9.2 and 5.9.5);
m) Changed the requirements for station passenger seats, public toilet requirements and functional requirements for barrier-free facilities (see 5.10.1, 5.10.2 and
5.10.5, 6.8.1, 6.8.2 and 6.2.4 of the.2008 edition); increase the requirements for public welfare and welfare facilities (see 5.10.6 and 5.10.7);
n) Changed the reliability requirements of service facilities (see 5.11, 6.9 of the.2008 edition);
o) Changed the handling of tickets in case of abnormal tickets (see 6.1.6~6.1.8, 5.1.6 of the.2008 edition);
Requirements for ticketing service preparation (see 6.1.3);
p) Changed the requirements for operational adjustments under special circumstances, relevant requirements for organizing train operations, train congestion, and cashing of train diagrams
The term name and calculation method of train punctuality rate and line train punctuality rate, the operation requirements of the train door switch and the train fault handling requirements
(See 6.2.2~6.2.6, 5.3.1~5.3.7 of the.2008 edition); Added the requirements for operating hours (see 6.2.1);
q) Changed the basic information requirements for passenger services, station and train passenger information release requirements (see 6.3.2~6.3.4, version.2008
5.2.1, 5.2.4~5.2.6); delete the overall requirements for providing information at the station (see 5.2.2 of the.2008 edition); add the
Prompt information release requirements and Internet information service channel requirements (see 6.3.5 and 6.3.6);
r) The requirements for pre-job training and re-job training, health requirements, service language requirements, and behavior requirements for service personnel have been changed (see 6.4.1.3,
6.4.1.7, 6.4.2.1 and 6.4.3.3, 4.2.2, 8.1.6, 5.7.1 and 5.8.3 of the.2008 edition); basic skills of service personnel have been added
Requirements and service behavior requirements (see 6.4.1.1, 6.4.1.2, 6.4.1.4~6.1.4.6, 6.4.3.4 and 6.4.3.5);
s) Changed the requirements for the primary goal of emergency services, the handling of untimely passengers, the content and requirements of emergency information notification, and the impact
Requirements for emergency response and safety publicity and education under the normal operation of urban rail transit (see 6.5.1, 6.5.5, 6.5.6,
6.5.10~6.5.14, 5.6.1, 5.5.3, 5.6.3, 5.2.3, 7.6 of the.2008 edition); added requirements for police points and monitoring equipment and
Relevant requirements when public safety emergencies, extreme weather and large passenger flow occur (see 6.5.2, 6.5.3, 6.5.7~
6.5.9);
t) Deleted the emergency plan preparation, safety management system and passenger loss or injury handling requirements (see 5.6.2, 7.5 and.2008 edition
7.7);
u) Changed the ventilation requirements in public areas, the air quality requirements in stations, and the sanitation requirements for waiting and boarding at stations (see 7.1.2,
7.1.3, 8.1.3, 8.1.4 of the.2008 edition); increase the requirements for service hygiene (see 7.1.4, 7.1.6~7.1.8);
v) Changed the requirements for service quality commitment (see 8.1.1, 8.1.2, 5.9.1 of the.2008 edition);
w) Change the service supervision and passenger complaint response rate requirements (see 8.2.2~8.2.5, 5.9.3, 5.9.5, 5.9.11 of the.2008 edition); add
Added the requirements for service quality evaluation and improvement using service quality criteria, and the requirements for passengers to participate in service quality supervision
(see 8.2.1 and 8.2.6);
x) The requirements for establishing a service quality management system, the requirements for internal inspection of operating units and the requirements for service improvement have been changed (see 8.3.1,
8.3.2, 8.3.4 and 8.3.5, 4.2.1, 5.9.4 and 5.9.9 of the.2008 edition); the requirement for the publicity of service quality evaluation results has been added
(see 8.3.3);
y) Deleted the self-assessment requirements of the operating unit, the specific requirements for special personnel responsible for data statistics, service quality evaluation and service indicators
Calculation method (see 4.2.3, 5.9.6~5.9.8, 5.9.10 and Appendix A of the.2008 edition).
Please note that some contents of this document may refer to patents. The issuing agency of this document assumes no responsibility for identifying patents.
This document is proposed by the Ministry of Transport of the People's Republic of China.
This document is under the jurisdiction of the National Urban Passenger Transport Standardization Technical Committee (SAC/TC529).
This document is drafted by. China Academy of Urban Planning and Design, Academy of Sciences of the Ministry of Transport, Ministry of Housing and Urban-Rural Development Standard Quotas
Research Institute, Beijing Metro Operation Co., Ltd., Shanghai Shentong Metro Group Co., Ltd., Guangzhou Metro Group Co., Ltd., Tianjin Rail Transit
Operation Group Co., Ltd., MTR Corporation Limited, Nanjing Metro Group Co., Ltd., China Railway Eryuan Engineering Group Co., Ltd., Shenzhen
Municipal Metro Group Co., Ltd., Shanghai Urban Public Safety Research Center, Suzhou Rail Transit Group Co., Ltd., Beijing Urban Construction Design and Development
Group Co., Ltd., Guangzhou Metro Design and Research Institute Co., Ltd., CRRC Qingdao Sifang Locomotive and Rolling Stock Co., Ltd., Beijing Jiaotong
through university.
The main drafters of this document. Zhao Yixin, Chen Yanshen, He Xu, Feng Xujie, Liu Yue, Liu Shuhao, Zhan Lei, Zhang Qi, Li Yushu, Chen Yueqin, Li Jun,
Zhang Hanxiao, Liu Jumei, Tian Yuanyuan, Zhang Yuhai, Pang Jinshuang, Tang Jiming, Wu Guohua, Sun Yunqi, Liang Jing, Xiang Hong, Xu Jiqing, Ma Yu, Tao Tao, Ren Hai,
Feng Songlin, Xuan Run, Liu Jianfeng, Han Dezhi, He Ligong, Chen Hongbing, Yang Zeyun, Wang Kecheng, Xu Shidong, Jia Limin, Zhang Zing.
The release status of previous versions of this document and the documents it replaces are as follows.
---First published as GB/T 22486-2008 in.2008;
--- This is the first revision.
Urban Rail Transit Passenger Transport Service Specifications
1 Scope
This document specifies the general requirements for urban rail transit passenger transport services, service facilities and equipment, service provision, service environment and sanitation and
Service quality management.
This document applies to urban rail transit passenger transport services.
2 Normative references
The contents of the following documents constitute the essential provisions of this document through normative references in the text. Among them, dated references
For documents, only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to
this document.
GB/T 2893 (all parts) Graphical symbols, safety colors and safety signs
GB 2894 Safety Signs and Guidelines for Their Use
GB/T 7928 General Technical Conditions for Metro Vehicles
GB/T 10001.3 Graphical Symbols for Public Information Part 3.Symbols for Passenger and Freight
GB 13495.1 Fire Safety Signs Part 1.Signs
GB/T 14227 Acoustic requirements and measurement methods for urban rail transit station platforms
GB 14892 Urban Rail Transit Train Noise Limits and Measurement Methods
GB 15630 Fire Safety Sign Setting Requirements
GB/T 16275 Urban Rail Transit Lighting
GB/T 18574 Urban Rail Transit Passenger Transport Service Signs
GB/T 19001 Quality Management System Requirements
GB/T 30012 Urban Rail Transit Operation and Management Specifications
GB/T 38374 Urban Rail Transit Operation Index System
GB/T 38707 Technical Specifications for Urban Rail Transit Operation
GB 50157 Code for design of subway
GB 51151 Technical Specifications for Urban Rail Transit Public Safety Prevention System Engineering
JT/T 1002.1 Skills and quality requirements for train attendants in urban rail transit Part 1.Subway, light rail and monorail
JT/T 1003.1 Urban rail transit train driver skills and quality requirements Part 1.Subway, light rail and monorail
JT/T 1004.1 Skills and quality requirements for dispatchers of urban rail transit Part 1.Subway, light rail and monorail
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
service service
The process and results of a series of activities generated during the contact process between the service provider and the customer.
NOTE. The results of a service are often intangible.
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