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SB/T 11013-2013: Specification of after-sales service for integral ambry
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| SB/T 11013-2013 | English | 259 |
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Specification of after-sales service for integral ambry
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SB/T 11013-2013
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Basic data | Standard ID | SB/T 11013-2013 (SB/T11013-2013) | | Description (Translated English) | Specification of after-sales service for integral ambry | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A16 | | Classification of International Standard | 03.080.30 | | Word Count Estimation | 10,196 | | Quoted Standard | GB/T 18760 | | Regulation (derived from) | Industry standard filing Notice No. 2013 (No. 163 overall) 7; Commerce Department Notice No. 41 of 2013 | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | | Summary | This standard specifies: Overall custom cabinetry (referred to as the whole cabinet) service terms and definitions and requirements. This standard applies to: the whole cabinet service. | SB/T 11013-2013: Specification of after-sales service for integral ambry---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification of after-sales service for integral ambry
ICS 03.080.30
A16
Record number. 41092-2013
People's Republic of China domestic trade industry standard
Whole cabinet after-sales service specification
Released on.2013-06-14
2013-12-01 implementation
Published by the Ministry of Commerce
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China.
This standard was drafted. National Federation of Industry and Commerce Furniture and Decoration Industry Chamber of Commerce, National Building Materials Testing Center, Guangdong Oupai Home Group Co., Ltd.
Division, Boloni Household Products (Beijing) Co., Ltd., Zhongshan Xinshanchuan Industrial Co., Ltd., Xiamen Oumai Home Furnishing Co., Ltd., Dongguan Jia
Jule Cabinet Co., Ltd., Zhongshan Huadi Integrated Kitchen Co., Ltd., Henan Daxin Whole Kitchen & Electronics Co., Ltd., Shenzhen Zhongyi Set
Group Co., Ltd., Hangzhou Libo Cabinet Co., Ltd., Chengdu Debei Industrial Co., Ltd., Jiangxi Aolan Special Industrial Co., Ltd., Yushengjia
Limited Company, Foshan Hanli Furniture Manufacturing Co., Ltd., Guangdong Dongtai Hardware Precision Manufacturing Co., Ltd., Qingdao Yufeng Hantang Wood Industry Co., Ltd.
The main drafters of this standard. Yao Liangsong, Cai Ming, Ma Libin, Chen Jiadong, Li Xiangyang, Liao Haodong, Pang Xueyuan, Zhao Xinzhu, Gao Dekang, Zhang Qing,
Yu Xinyi, Wu Zhifen, Yi Jiewen, Hu Wenquan, Qi Yong, Li Guohua.
Whole cabinet after-sales service specification
1 Scope
This standard specifies the terms and definitions and requirements for after-sales service of the overall custom cabinets (referred to as the whole cabinet).
This standard applies to the after-sales service of the whole cabinet.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 18760 Consumer Goods Service Method and Requirements
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Overall custom cabinet integralambry
The cabinets, which are customized by the service provider according to the individual needs of the customers, are provided to the customers by means of integrated production, configuration, installation, etc.
Residential kitchen facilities that combine electrical appliances, gas appliances and other kitchen appliances.
3.2
After-sales service after-saleservice
Product design, manufacturing, warehousing, transportation, installation, acceptance, return visit, etc. performed by the service provider to realize the functions of the goods and the commitment to the customers.
Maintenance, maintenance and other activities.
3.3
Design
Solutions based on customer requirements and kitchen structure.
3.4
Warehousing storage
Storage and storage of products such as acceptance, warehousing, storage, storage, internal transportation, etc. performed by the service party before the cabinet products are delivered to the customer
activity.
3.5
Transportation transportation
The entire cabinet is transported from the service side to the installation site.
3.6
Acceptance checkandaccept
After completing the installation of the cabinet products, the service party and the customer shall jointly check the quality of the products and services in accordance with relevant agreements, standards and regulations.
Check the confirmed activities.
3.7
Returning to recal
The service provider collects customer's quality evaluation, opinions and suggestions on products and services through telephone and face-to-face interviews.
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