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SB/T 10512.1-2008: Technical competence requirement for basic posts in retail industry. Sales
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Technical competence requirement for basic posts in retail industry. Sales
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SB/T 10512.1-2008
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Basic data | Standard ID | SB/T 10512.1-2008 (SB/T10512.1-2008) | | Description (Translated English) | Technical competence requirement for basic posts in retail industry. Sales | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A10 | | Classification of International Standard | 03.100.01 | | Word Count Estimation | 12,130 | | Date of Issue | 2008-12-29 | | Date of Implementation | 2009-08-01 | | Regulation (derived from) | ?Ministry of Commerce Announcement 2008 No.122 | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | | Summary | This standard specifies the retail store salesperson should have the knowledge and skills. This standard applies to retail stores for the salesperson to identify skills and vocational training. | SB/T 10512.1-2008: Technical competence requirement for basic posts in retail industry. Sales---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Technical competence requirement for basic posts in retail industry.Sales
ICS 03.100.01
A10
Record number. 25504-2009
People's Republic of China domestic trade industry standard
Retailer's grassroots job skills require salesperson
Released on December 12,.2008
2009-08-01 implementation
Published by the Ministry of Commerce
Content
Foreword I
Introduction II
1 Scope 1
2 Terms and Definitions 1
3 Basic requirements 1
4 Skills and corresponding business knowledge requirements 1
5 Training, assessment and certificate issuance 5
Appendix A (informative) Training, assessment and certificate issuance 6
Foreword
Appendix A of this standard is an informative annex.
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China.
This standard is mainly drafted by. Shenzhen Retail Business Association, Tianhong Mall Co., Ltd., Renrenle Chain Business Group
Co., Ltd.
The main drafters of this standard. Yu Jian, Xu Nan, Su Liming.
Introduction
With the rapid expansion of retail chain enterprises, the shortage of talents in the retail industry has become an important factor restricting the rapid development of enterprises. Long term
Since the liquidity of the grassroots employees in retail enterprises is large, the company lacks standardized training and assessment mechanisms for grassroots employees, which leads to the skills of grassroots employees.
Can be mixed, making the cost of recruitment, evaluation, and assessment work rising, it is difficult to adapt to the needs of industry development.
This standard relies on some of the top 100 national chain stores and other retail enterprises with rapid development and high level of operation in China's modern retail industry.
Collect, summarize, organize, and refine the skills and related business knowledge that should be mastered by the retail store salespersons, and integrate the main business camps such as department stores and supermarkets.
The job function characteristics of the clerk, with due reference to the requirements of the retail stores of some foreign-funded enterprises to the grassroots employees, summarizing the advanced practices of many enterprises
And considering the national laws and regulations on the retail industry, and put forward the skills and corresponding business knowledge that the retail store salesperson should master.
Knowledge, and in the appendix, made specific and operational suggestions for the training and assessment of the personnel in the post, and cultivated the retail enterprises in a step-by-step manner.
Talents support their strategic expansion and lay a good foundation.
Retailer's grassroots job skills require salesperson
1 Scope
This standard specifies the knowledge and skills that a retail store salesperson should possess.
This standard applies to the identification and vocational training of salespersons in retail stores.
2 Terms and definitions
The following terms and definitions apply to this standard.
2.1
A person who engages in sales of goods to customers in a retail store.
There are three levels in this profession, namely primary, intermediate and advanced.
2.2
The technical and operational capabilities of employees in the retail store's grassroots positions.
2.3
Learn for 1 hour as a standard class hour.
3 basic requirements
The junior, middle and senior salespersons should have a junior high school education or above.
4 Skills and corresponding business knowledge requirements
4.1 Junior salesperson
Should comply with the provisions of Table 1.
Table 1 Junior salesperson skills and corresponding business knowledge requirements
Project work content skill requirements
Assessment weight
100 points
Corresponding business knowledge
sort out
meter
a) can be dressed according to regulations, neat and decent;
b) Can make simple makeup as required.
5 points total
grasp.
The salesperson is dressed and groomed.
commodity
ready
a) The goods can be prepared and placed in designated locations as required;
b) can place goods reasonably;
c) can replenish the goods in time;
d) can reject unqualified goods;
e) can code the goods and check the matching of the goods;
f) The goods in the stock area can be inspected at any time to make the mark clear.
20 points in total
grasp.
Commodity placement rules;
Commodity packaging knowledge;
Coder operation method;
Product quality requirements;
Commodity storage requirements;
Price adjustment process.
Familiar with.
Store environment.
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