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LBT011-2011: Standard of setting-up and services of tourist centre
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| LB/T 011-2011 | English | 319 |
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Standard of setting-up and services of tourist centre
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LB/T 011-2011
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Basic data | Standard ID | LB/T 011-2011 (LB/T011-2011) | | Description (Translated English) | Standard of setting-up and services of tourist centre | | Sector / Industry | Travel & Tourism Industry Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.200 | | Word Count Estimation | 12,155 | | Date of Issue | 2011-02-01 | | Date of Implementation | 2011-06-01 | | Quoted Standard | GB/T 17775-2003; GB/T 18973-2003; JGJ 50-2001 | | Regulation (derived from) | National Tourism Administration Notice 2011 No. 3 | | Issuing agency(ies) | National Tourism Administration | | Summary | This standard specifies the visitor center setup requirements, facilities and services with the content, form and management practices. This standard applies to domestic business class tourist attractions in the visitor center. | LBT011-2011: Standard of setting-up and services of tourist centre---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Standard of setting-up and services of tourist center
ICS 03.200
A12
People's Republic of China tourism industry standards
Tourist Center Visitor Center Setting and Service Specification
2011-02-01 release
2011-06-01 Implementation
People's Republic of China National Tourism Administration released
Foreword
This standard is drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed by the National Tourism Administration of the People's Republic of China.
The standard by the National Tourism Standardization Technical Committee (SAC/TC210) centralized.
The drafting of this standard. China Urban Planning and Design Institute, the State Administration of Tourism Supervision and Management Division, China Tourism Scenic Area Association.
The main drafters of this standard. Zhou Jianming, Li Renzhi, Liu Shijun, Wang Liming, Liu Lili, Hu Wenna, Song Zengwen, Zhang Yuan.
Introduction
To promote the healthy, sustained and stable development of domestic tourist attractions, standardize the construction of tourist attractions tourist center to protect the relevant rights of tourists
Benefit, improve the service level of scenic spots, and create a first-class tourism environment, specially formulated this standard.
Tourist Center Visitor Center Setting and Service Specification
1 Scope
This standard specifies the content, form and management of the visitor center's requirements, facilities and services.
This standard applies to all kinds of domestic tourist attractions in the tourist center.
2 normative reference documents
The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article
Pieces. For undated references, the latest edition (including all modifications) applies to this document.
Classification and Evaluation of Quality Classes of Tourist Areas (Points) in GB/T 17775-2003
Classification and assessment of quality grades of tourism toilets GB/T 18973-2003
Code for barrier design of urban roads and buildings JGJ50-2001
3 terms and definitions
The following terms and definitions apply to this document.
3.1
Tourist attractions touristattraction
To travel and its related activities as the main function or one of the main functions of the space or area. In this standard, the tourist area is a visit
Sightseeing, leisure and recreation, recreational fitness and other functions, with the corresponding tourism service facilities and provide the appropriate travel service independent management area. The management
The district has a unified management body and a clear geographical area. Including scenic areas, cultural and cultural institutions, temple temples, tourist resorts, nature conservation
Area, theme park, forest park, geological park, amusement park, zoo, botanical garden, and industry, agriculture, economy and trade, science and education, military, sports, text
Of art and other tourist attractions.
3.2
Tourist center touristcentre
Tourist attractions for visitors to provide information, advice, travel arrangements, explain, education, rest and other tourist facilities and service functions of specialized places,
Belong to the tourist public service facilities, the services provided are public welfare or free of charge.
3.3
Basic tourist service basictouristservice
Basic visitor services mainly refer to the necessary services provided free of charge to visitors, including toilets, hosting services, barrier-free facilities, popular science books
And souvenir show.
3.4
Tourist advice touristconsultation
For the tourists to provide relevant advisory services, including scenic spots and tourism resources, scenic image display, regional traffic information, run information,
Weather inquiries, accommodation advice, travel agency services inquiries and should pay attention to remind.
3.5
Tourist complaints touristcomplaint
Visitors to the tourism administrative departments of the quality of tourism services are not satisfied with the oral or written expression.
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