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GB/T 46862-2025: Basic requirements for service management of food delivery platform
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Basic requirements for service management of food delivery platform
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Basic data | Standard ID | GB/T 46862-2025 (GB/T46862-2025) | | Description (Translated English) | Basic requirements for service management of food delivery platform | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A10 | | Classification of International Standard | 03.100.20 | | Word Count Estimation | 23,244 | | Date of Issue | 2025-12-02 | | Date of Implementation | 2025-12-02 | | Issuing agency(ies) | State Administration for Market Regulation, Standardization Administration of China | GB/T 46862-2025: Basic requirements for service management of food delivery platform---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 03.100.20
CCSA10
National Standards of the People's Republic of China
Basic Requirements for Service Management of Food Delivery Platforms
Published on 2025-12-02
Implemented on December 2, 2025
State Administration for Market Regulation
The State Administration for Standardization issued a statement.
Table of contents
Preface III
Introduction IV
1.Scope 1
2 Normative References 1
3.Terms and Definitions 1
4.General Requirements 2
5 Merchant Management 2
5.1 General Rules 2
5.2 Entry Requirements 3
5.3 Information Verification 3
5.4 Operations Management 4
6.Pricing behavior 5.
6.1 General Rules 5
6.2 Fee Collection Practices
6.3 Price Promotions 7
7.Protection of Delivery Personnel's Rights and Interests 9.
7.1 General Rules 9
7.2 Labor remuneration 10
7.3 Social Security 10
7.4 Working hours 11
7.5 Career Development and Care 11
8 Consumer Rights Protection 12
8.1 General Rules 12
8.2 Fair Trade 12
8.3 Order Fulfillment 12
8.4 Personal Information Protection 12
9.Complaints, Appeals and Handling 12
9.1 General Rules 12
9.2 Merchant Complaints 13
9.3 Deliveryman Complaint 13
9.4 Consumer complaints 13
Appendix A (Normative) Requirements for Photos and Videos of Merchant Premises 14
Appendix B (Normative) Calculation Method for Technical Service Fees 15
References 16
Foreword
This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1.Structure and Drafting Rules of Standardization Documents".
Drafting.
Please note that some content in this document may involve patents. The issuing organization of this document assumes no responsibility for identifying patents.
This document was proposed and is under the jurisdiction of the National Technical Committee on Standardization of Platform Economy Governance (SAC/TC611).
This document was drafted by. China National Institute of Standardization, Department of Online Transaction Supervision and Management of the State Administration for Market Regulation, and China Information and Communication Technology Center.
Research Institute, University of International Business and Economics, Beijing University of Science and Technology, China Cybersecurity Review and Certification and Market Supervision Big Data Center, State Administration for Market Regulation
Competition Policy and Evaluation Center of the State Administration for Market Regulation, Xiamen Municipal Administration for Market Regulation, Beijing Sankuai Online Technology Co., Ltd., and Lazaz Network Technology Co., Ltd.
Technology (Shanghai) Co., Ltd., Shanghai JD Daojia Yuanxin Information Technology Co., Ltd., Jiangxi Provincial Institute of Quality and Standardization, Beijing Municipal Market Supervision Bureau
Supervision and Administration Bureau, China Association of Individual Laborers, and Electronic Science Research Institute of China Electronics Technology Group Corporation.
The main drafters of this document are. Zhang Xinliang, Zhu Xianghua, Ma Zhenping, Tao Haiting, Li Qiangzhi, Xing Chaoguo, Zhang Xin, Liu Xiaojing, Wei Dongpeng, and Zhang Lin.
Zhao Wei, Zhao Xiujie, Yu Weiping, Miao Yanhui, Chen Yunran, Lin Hui, Guo Jianjun, Jia Lei, Wang Tiantian, Li Xuran, Li Jiwei, Ji Ting, Liu Siyao
Zhang Xuefei, Wang Yuan, Liu Wei, Zhu Siyu, Han Chenyang, Zhou Qianyi, Zhang Peng, Zheng Ying, Yuan Liu, Han Bing, Zhang Jingjuan, Chen Qingrui.
Introduction
Food delivery platforms are the core hub connecting merchants, consumers, and delivery personnel, and are an important component of the platform economy. In recent years, the food delivery industry...
The emergence of issues such as "ghost deliveries," irrational competition, and insufficient protection of delivery workers' rights has prompted relevant departments to repeatedly demand that platform companies strictly address these problems.
Strictly abide by laws and regulations, fulfill principal responsibilities, and maintain fair market competition. Against this backdrop, this document aims to refine and implement existing...
Laws, regulations, departmental rules, and normative documents guide and standardize the service management behavior of food delivery platforms, improve the service quality of food delivery platforms, and promote the development of a fair and just food delivery platform.
This is of great significance to Taiwan's high-quality economic development.
All provisions in this document strictly comply with the "E-commerce Law of the People's Republic of China" and the "Anti-Unfair Competition Law of the People's Republic of China".
The Price Law of the People's Republic of China, the Labor Law of the People's Republic of China, and the Road Traffic Safety Law of the People's Republic of China
In accordance with the provisions and spirit of the Consumer Rights Protection Law and other relevant laws, regulations, and normative documents, while adhering to a problem-oriented approach and focusing on external factors...
This paper identifies prominent contradictions and key shortcomings in the management of food delivery platform services, clarifies basic requirements, addresses public concerns, and provides guidance for the management of food delivery platform services.
This will guide and promote the standardized, healthy, and orderly development of the food delivery industry.
Basic Requirements for Service Management of Food Delivery Platforms
1 Scope
This document outlines the overall requirements for the management of food delivery platform services, including merchant management, pricing practices, protection of delivery personnel's rights, and protection of consumer rights.
Protection, as well as requirements for complaints, appeals, and handling.
This document applies to the service management of food delivery platforms.
2 Normative references
The contents of the following documents, through normative references within the text, constitute essential provisions of this document. Dated citations are not included.
For references to documents, only the version corresponding to that date applies to this document; for undated references, the latest version (including all amendments) applies.
This document.
GB/T 37401-2019 Technical Requirements for Service Assurance of E-commerce Platforms
GB/T 42500-2023 Specification for Instant Delivery Services
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
food delivery platforms
In the food delivery service, it provides online business venues, transaction matching, and information dissemination services for both or more parties involved in the transaction.
Or multiple legal or non-legal entities that independently conduct transaction activities.
3.2
Merchants
Online business operators that provide food delivery services through food delivery platforms.
3.3
Discounts initiated and funded by food delivery platforms, which are offered to consumers under certain conditions or for a limited period of time.
Behavior.
3.4
On-demand delivery worker
deliveryman
Through internet platforms, etc., we receive and verify customer orders and, based on order requirements, deliver according to the delivery platform's delivery specifications and intelligent planning.
A route is a service personnel who deliver ordered items to a designated location within a certain timeframe.
3.5
Technology service fee
Food delivery platforms provide merchants with online operational services such as information display, transaction matching, transaction processing, order management, and business data analysis.
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