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GB/T 46188-2025: Community service - General
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Community service - General
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Standard similar to GB/T 46188-2025 GB/T 41306 | GB/T 36683 | GB/T 35966 | GB/T 33354 | GB/T 30443 | Basic data | Standard ID | GB/T 46188-2025 (GB/T46188-2025) | | Description (Translated English) | Community service - General | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080 | | Word Count Estimation | 38,340 | | Date of Issue | 2025-10-05 | | Date of Implementation | 2025-10-05 | | Older Standard (superseded by this standard) | GB/T 20647.1-2006 | | Issuing agency(ies) | State Administration for Market Regulation and Standardization Administration of China | GB/T 46188-2025: Community service - General---This is an excerpt. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.), auto-downloaded/delivered in 9 seconds, can be purchased online: https://www.ChineseStandard.net/PDF.aspx/GBT46188-2025
ICS 03.080
CCSA12
National Standards of the People's Republic of China
Replaces GB/T 20647.1-2006
General Principles of Community Service
Published on 2025-10-05
Implemented on October 5, 2025
State Administration for Market Regulation
The State Administration for Standardization issued a statement.
Table of Contents
Preface III
Introduction IV
1.Scope 1
2 Normative References 1
3.Terms and Definitions 1
4 Service Principles 2
4.1 Advocating for diversity and inclusion 2
4.2 Adapting to Population Changes 2
4.3 Strengthen intergenerational integration 2
4.4 Promoting Resident Participation 2
4.5 Ensuring Safety and Resilience 3
4.6 Pursuing Green Development 3
4.7 Driving Digital Transformation 3
5.Service Content 3
5.1 Overview 3
5.2 Community Support Services 3
5.3 Community Governance Services 4
5.4 Community Safety Services 4
5.5 Community Environmental Sanitation Services 4
5.6 Community Health Services 4
5.7 Community care services 4
5.8 Community Education Services 5
5.9 Community Human Resources Services 5
5.10 Community Legal Services 5
5.11 Community Transportation Services 5
5.12 Community Leisure Services 5
5.13 Community Commercial Services 6
5.14 Community Science Popularization Service 6
5.15 Community Psychological Services 6
5.16 Community Information and Communication Services 6
5.17 Community Public and Convenience Services 6
5.18 Community Engagement and Social Services 7
5.19 Community Public Welfare and Charity Service 7
5.20 Other Community Services 7
6.Service Resources 7.
6.1 Overview 7
6.2 Community Service Organizations 7
6.3 Community service personnel (8)
6.4 Community service facilities 8
6.5 Community Service Platform 10
7 Service Design 10
7.1 Overview 10
7.2 Service Needs Survey 10
7.3 Service Goal Setting 11
7.4 Service Solution Development 11
7.5 Service Plan Evaluation 11
7.6 Service Plan Finalized 12
7.7 Service Feedback Iteration 12
8 services provided 12
8.1 Overview 12
8.2 Service Information Provision 13
8.3 Service Agreement 13
8.4 Service Fee Payment 13
8.5 Service Delivery Implementation 14
8.6 Service Communication Feedback 14
8.7 Service Failure Recovery 14
8.8 Service Quality Assurance 14
9 Service ratings 14
9.1 Overview 14
9.2 Service Evaluation Principles 14
9.3 Service Evaluation Process 15
Appendix A (Informative) Correspondence between Community Services and Economic Activities Specified in GB/T 4754-2017 18
Appendix B (Informative) Examples of Community Service Design Methods and Tools 22
Appendix C (Informative) Examples of 24 National Standards, Industry Standards, and ISO Standards Related to Community Services
Appendix D (Informative) Examples of Community Service Evaluation Methods and Tools 27
References 29
Foreword
This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1.Structure and Drafting Rules of Standardization Documents".
Drafting.
This document supersedes GB/T 20647.1-2006 "Community Service Guidelines Part 1.General Principles" and is consistent with GB/T 20647.1-2006.
Aside from structural adjustments and editorial changes, the main technical changes are as follows.
a) The standard's name has been changed to "General Principles of Community Service";
b) The "Basic Principles" were changed to "Service Principles," and the content was revised (see Chapter 4, Chapter 4 of the.2006 edition);
c) A new chapter on "Service Content" has been added (see Chapter 5);
d) The chapter on "Institutional Development" has been deleted (see Chapter 6 of the.2006 edition);
e) The content of "Service Resources" has been changed (see Chapter 6, Chapter 7 in the.2006 edition);
f) A new chapter on "Service Design" has been added (see Chapter 7);
g) A new chapter on "Service Provision" has been added (see Chapter 8);
h) The "Evaluation Method for Residents' Satisfaction with Community Service Quality" has been changed to "Service Evaluation" (see Chapter 9, Chapter 8 of the.2006 edition);
i) Added "Correspondence between community services and economic activities specified in GB/T 4754-2017" and "Community service design methods and tools".
Examples of "National Standards, Industry Standards, and ISO Standards Related to Community Services" and "Examples of Community Service Evaluation Methods and Tools" (see...)
Appendix A, Appendix B, Appendix C, Appendix D).
Please note that some content in this document may involve patents. The issuing organization of this document assumes no responsibility for identifying patents.
This document was proposed and is under the jurisdiction of the National Technical Committee on Service Standardization (SAC/TC264).
This document was drafted by. China National Institute of Standardization, China Electronics Engineering Design Institute Co., Ltd., and China Academy of Urban Planning and Design.
China Architecture Design & Research Group Co., Ltd., Beijing Academy of Science and Technology, Shanghai Jiao Tong University, Social Work Committee of the CPC Chengdu Wuhou District Committee
Department, Luqiao District Women's Federation of Taizhou City, Pingshan County Civil Affairs Bureau, Jinjiang District Civil Affairs Bureau of Chengdu City, Changzhou City Civil Affairs Bureau, Mohe City People's Government,
Hubei Provincial Institute of Standardization and Quality, Chengdu Institute of Standardization.
The main drafters of this document are. Hou Fei, Wang Nana, Zheng Juan'er, Fu Qiang, Han Han, Wei Wei, Jiang Lei, Wang Yingnan, Wang Yiran, Wang Xiaomeng, and Ding Hongjian.
Jin Zongzhen, Wang Yu, Chen Meng, Wang Qi, Ma Yingnan, Dai Linong, Song Dongjin, Su Jinhao, Zhang Fang, Yang Yuan, Wang Wenju, Yan Junxia, Li Fang, Kang Shanqing
Tang Haiyan, Wen Hai, Zhang Bin, Yu Qiaoxi, Pan Zhen, Ren Yan, Xiong Wei, Shi Jiyou, Wang Yiwen, Li Xinyue, Wang Wenjun, Zheng Tiantian, Wen Mengchuan.
The release history of this document and the document it replaces is as follows.
---First published in.2006 as GB/T 20647.1-2006 "Community Service Guidelines Part 1.General Principles";
---This is the first revision.
introduction
Communities are the basic units of social governance and an important vehicle for ensuring people's livelihoods. my country has 650,000 urban and rural communities, housing hundreds of millions of residents.
Strengthening the community service system is crucial for enhancing people's sense of gain, happiness, and security, and for ensuring their peaceful and prosperous lives.
Its significance lies in being an indispensable and important task in building a moderately prosperous society in all respects, and also in stabilizing growth, promoting reform, adjusting the economic structure, and improving people's livelihoods.
The national standard GB/T 20647 (all parts)-2006 "Guidelines for Community Services" was created against the backdrop mentioned above, aiming to improve the quality of community services.
The quantitative level has played a positive role and achieved remarkable results.
In recent years, the CPC Central Committee and the State Council have continuously increased their attention and emphasis on community services, and have successively issued documents such as the "Opinions of the CPC Central Committee and the State Council on..."
Opinions on Strengthening and Improving Urban and Rural Community Governance, Opinions of the State Council on Strengthening and Improving Community Service Work, and Opinions of the General Office of the State Council on
Important documents such as the "Notice on Issuing the '14th Five-Year Plan' for the Construction of Urban and Rural Community Service System" have put forward more new requirements for community services.
Meanwhile, GB/T 28928-2012 "Guidelines for the Quality of Community Leisure Services" and GB/T 33168-2016 "Community Day Care for the Elderly"
Basic Requirements for Community-Based Day Care Center Services, GB/T 33169-2016 "Configuration of Facilities and Equipment for Community-Based Day Care Centers for the Elderly", GB/T 34419-
2017 "Requirements for the Configuration of Multifunctional Public Sports Fields in Urban Communities", GB/T 34300-2017 "Standard for Grid-based Service Management in Urban and Rural Communities",
GB/T 36735-2018 "Service Specifications for Community Convenience Service Centers" and GB/T 37915-2019 "Setting and Functional Requirements of Community Commercial Facilities"
The standards are. GB/T 39054-2020 "Community Education Service Standards" and GB/T 41085-2021 "Requirements for Urban and Rural Community Sanitation and Cleaning Services".
GH/T 1311-2020 "Specifications for Community Distribution Services of Fresh (Frozen) Edible Agricultural Products" and JG/T 191-2006 "Technical Specifications for Urban Community Sports Facilities"
Requirements, MZ/T 053-2014 Basic Specifications for Integrated Information Platforms for Community Public Services, and MZ/T 071-2016 Community Social Work Services
Guidelines, SB/T 11023-2013 "Requirements and Management Standards for the Establishment of Community Vegetable Stores", SF/T 0087-2021 "Construction Standards for Community Correction Centers"
Standards. WH/T 73-2016 "Community Library Service Standards", WS/T 803-2022 "Home and Community Elderly Medical Care Worker Service Standards"
With the successive release and implementation of national and industry standards for community services, effective technical support and regulatory guarantees have been provided for community services, giving full play to their role.
Important role.
Against this backdrop, GB/T 20647 (all parts)-2006 "Community Service Guidelines" is no longer suitable for the new situation and meets new needs, and is incompatible with newly issued guidelines.
There is overlap and duplication among Taiwan's national and industry standards. Therefore, the Standardization Administration of China has made overall optimizations to GB/T 20647 (the relevant standard).
The decision regarding the national standard GB/T 20647.1-2006 "Community Service Guidelines" (partially) states that, on the one hand, the national standard GB/T 20647.1-2006 "Community Service Guidelines" will be revised.
It provides general rules and scientific basis, playing a fundamental standardized regulatory role in the standardization and high-quality development of community services. On the other hand, it abolishes...
Or revise GB/T 20647.2-2006 "Community Service Guidelines Part 2.Environmental Management" and GB/T 20647.3-2006 "Community Service Guidelines".
Part 3.Cultural, Educational and Sports Services (Southern Region); GB/T 20647.4-2006 Community Service Guidelines Part 4.Health Services;
GB/T 20647.5-2006 "Community Service Guidelines Part 5.Legal Services" and GB/T 20647.6-2006 "Community Service Guidelines Part 5.Legal Services"
Part 6.Youth Services; GB/T 20647.7-2006 Community Service Guidelines Part 7.Community Assistance Services;
GB/T 20647.8-2006 "Community Service Guidelines Part 8.Domestic Services" and GB/T 20647.9-2006 "Community Service Guidelines Part 8.Domestic Services"
The document is divided into 9 parts. Property Services, and avoids overlap and duplication with existing relevant national and industry standards.
General Principles of Community Service
1.Scope
This document defines the content and categories of community services, establishes the principles of community services, and stipulates the resources, service design, and service delivery procedures for community services.
The guidelines provide corresponding information on requirements for service provision and evaluation.
This document applies to the management, implementation, and evaluation of community services.
2 Normative references
This document has no normative references.
3.Terms and Definitions
The following terms and definitions apply to this document.
3.1
community
A social community consisting of individuals, families, and social groups residing within a certain area.
Note. Community residents (3.5) share common consciousness and interests and have relatively close social interactions.
[Source. National Committee for Terminology in Science and Technology, Terminology of Urban and Rural Planning, 2021, revised]
3.2
community service
A community (3.1) is a comprehensive service system provided to meet the material and spiritual needs of its residents (3.5).
[Source. National Committee for Terminology in Science and Technology, Terminology in Urban and Rural Planning, 2021]
3.3
organization
Individuals or groups that are interconnected, have different responsibilities, different powers, and are working towards a certain goal.
Note. Organizations include, but are not limited to, sole proprietors, legal entities, joint-stock companies, monopolistic enterprises, group companies, government departments, partnerships, charitable organizations, or...
Associations, including branches or associations, whether or not they are registered, and whether or not they are public or private.
[Source. GB/T 19000-2016, 5.3.2, with modifications]
3.4
Organizations that provide community services (3.2) (3.3).
3.5
community resident
Individuals residing in the community (3.1).
3.6
Community residents who receive community services (3.2) (3.5).
Example 1.The target group of the community resident health record service is the permanent residents within the community.
Example 2.The target group of the community-based intervention service for high-risk groups of HIV infection is people who are at high risk of HIV infection.
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