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GB/T 41131-2021: Specification for exhibition education service of science and technology museum
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| GB/T 41131-2021 | English | 179 |
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Specification for exhibition education service of science and technology museum
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GB/T 41131-2021
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Basic data | Standard ID | GB/T 41131-2021 (GB/T41131-2021) | | Description (Translated English) | Specification for exhibition education service of science and technology museum | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A16 | | Word Count Estimation | 9,974 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 41131-2021: Specification for exhibition education service of science and technology museum---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification for exhibition education service of science and technology museum
ICS 03.080.99
CCSA16
National Standards of People's Republic of China
Science and Technology Museum Exhibition Education Service Specification
Released on 2021-11-26
2021-11-26 implementation
State Administration for Market Regulation
Issued by the National Standardization Management Committee
Table of contents
Foreword Ⅲ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 General requirements 1
5 Service resources 1
5.1 Service Facilities 1
5.2 Service staff 1
5.3 Service supporting information 2
6 Service preparation 2
6.1 Analysis of needs and characteristics 2
6.2 Service plan determination 2
6.3 Service promotion 2
7 Service Implementation 2
7.1 Basic requirements 2
7.2 Service content and form 3
8 Complaints and Evaluation 3
8.1 Complaints and Handling 3
8.2 Evaluation and improvement 3
Reference 4
Foreword
This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1.Structure and Drafting Rules of Standardization Documents"
Drafting.
Please note that some of the contents of this document may involve patents. The issuing agency of this document is not responsible for identifying patents.
This document was proposed by the China Association for Science and Technology.
This document is under the jurisdiction of the National Science Popularization Service Standardization Technical Committee (SAC/TC568).
Drafting organizations of this document. Central China Normal University, Hubei Science and Technology Museum, Hubei Institute of Standardization and Quality.
The main drafters of this document. Cui Hong, Nie Hailin, Lu Xi, Huang Yanxiang, Liu Nian, Wang Mengqian, Jiang Nuxue, Luo Qiushi, Chen Qiong, Guo Ziwei, Warm Yang,
Lei Chen, Jiang Kang, Yang Yiman, Wu Qiaoli, Xu Yuefeng.
Science and Technology Museum Exhibition Education Service Specification
1 Scope
This document stipulates the general requirements, service resources, service preparation, service implementation, service complaints and evaluation of the exhibition education service of the Science and Technology Museum.
This document is applicable to the organization, implementation and evaluation of exhibition education services of science and technology museums. Related services for other types of exhibitions can be implemented by reference.
2 Normative references
The content of the following documents constitutes an indispensable clause of this document through normative references in the text. Among them, dated quotations
Only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to
This document.
GB/T 19012 Quality Management Customer Satisfaction Organization Complaint Handling Guidelines
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Exhibitioneducationservice
The Science and Technology Museum relies on the exhibition resources in the museum to provide the audience with science and technology education activities.
4 General requirements
4.1 The exhibition education service should reflect the social education and public service characteristics of the science and technology museum.
4.2 The exhibition education service should aim to improve the scientific quality of citizens, guide the audience to uphold the spirit of science, establish scientific ideas, and master basic subjects
Learn methods, understand the necessary scientific and technological knowledge, and promote its ability to analyze and judge things and solve practical problems.
4.3 Exhibition education services that are scientifically interesting, participatory experience, interdisciplinary integration and multi-form interaction should be provided.
4.4 Exhibition education services should be audience-centered, taking full account of audiences of different ages, different cultural backgrounds, and different behavioral abilities.
need.
5 Service resources
5.1 Service facilities
5.1.1 There should be permanent exhibitions and exhibition education auxiliary facilities.
5.1.2 There should be audience consultation service facilities.
5.1.3 There should be security and fire-fighting facilities and equipment suitable for the size of the audience.
5.1.4 There shall be safety, emergency and identification signs related to exhibition education services.
5.1.5 Visitor guide facilities and equipment should be provided.
5.2 Service staff
5.2.1 Exhibition education service personnel, including full-time service personnel such as technology counselors and non-full-time service personnel such as science volunteers, shall meet the following requirements.
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