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GB/T 39604-2020: Social responsibility management systems - Requirements with guidance for use
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Social responsibility management systems - Requirements with guidance for use
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GB/T 39604-2020
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Basic data | Standard ID | GB/T 39604-2020 (GB/T39604-2020) | | Description (Translated English) | Social responsibility management systems - Requirements with guidance for use | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A02 | | Classification of International Standard | 03.100.01 | | Word Count Estimation | 51,523 | | Date of Issue | 2020-12-14 | | Date of Implementation | 2020-12-14 | | Regulation (derived from) | National Standard Announcement No. 28 of 2020 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | | Summary | This standard specifies the requirements of the social responsibility management system and provides guidelines for its use, so that organizations can better perform their social responsibilities by preventing and controlling adverse effects, promoting beneficial effects, and proactively improving their social responsibility performance. A more responsible organization of society. This standard applies to any organization that has the following desires: to improve social responsibility management, eliminate adverse influence factors and minimize adverse effects (including system defects, etc.) by establishing, implementing and maintaining a social responsibility management system, and take the initiative when feasible Promote beneficial impacts and respond to inconsistencies in the social responsibility management system related to their decision-making and activities. | GB/T 39604-2020: Social responsibility management systems - Requirements with guidance for use---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
(Social responsibility management system requirements and guidelines for use)
ICS 03:100:01
A02
National Standards of People's Republic of China
Social responsibility management system requirements and guidelines for use
2020-12-14 release
2020-12-14 implementation
State Administration for Market Regulation
Issued by the National Standardization Management Committee
Table of contents
Preface Ⅲ
Introduction Ⅳ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 The environment of the organization 7
4:1 Understanding the organization and its social responsibility 7
4:1:1 Understand the relationship between organizational characteristics and social responsibility 7
4:1:2 Identify the social responsibility issues of the organization 7
4:1:3 Understand the existing management system related to organizational social responsibility 8
4:2 Understanding the needs and expectations of stakeholders 8
4:3 Determine the scope of the social responsibility management system 8
4:4 Social responsibility management system 8
5 Leadership and stakeholder participation 9
5:1 Leadership and Commitment 9
5:2 Organizational development direction and decision-making system 9
5:3 Social responsibility policy 9
5:4 Roles, responsibilities and authorities of the organization 10
5:5 Consultation and participation of stakeholders 10
6 Planning 11
6:1 Measures to deal with risks and opportunities 11
6:1:1 General 11
6:1:2 Identification of adverse influence factors, evaluation of risks and opportunities 11
6:1:3 Determination of legal requirements and other requirements 12
6:1:4 Planning of measures 12
6:2 Social responsibility goals and plans to achieve 13
6:2:1 Social responsibility goals 13
6:2:2 Planning to achieve social responsibility goals 13
7 Support 13
7:1 Resources 13
7:2 Ability 13
7:3 Awareness 14
7:4 Communication 14
7:4:1 General 14
7:4:2 Internal communication 14
7:4:3 External communication 15
7:5 Dealing with conflicts and differences 15
7:6 Documented information 15
7:6:1 General 15
7:6:2 Create and update 15
7:6:3 Control of documented information 15
8 Run 16
8:1 Operational planning and control 16
8:1:1 General 16
8:1:2 Eliminate adverse factors and reduce social responsibility risks 16
8:1:3 Change management 16
8:1:4 Procurement 17
8:2 Emergency preparedness and response 17
9 Performance Evaluation 18
9:1 Monitoring, measuring, analyzing and evaluating performance 18
9:1:1 General 18
9:1:2 Compliance Evaluation 18
9:2 Internal audit 18
9:2:1 General 18
9:2:2 Internal audit program 19
9:3 Management review 19
10 Improvement 20
10:1 General 20
10:2 Incidents, nonconformities and corrective actions 20
10:3 Continuous improvement 21
Appendix A (informative appendix) Guidelines for the use of this standard 22
Reference 37
Index of terms in alphabetical order 38
Index of terms in alphabetical order of Hanyu Pinyin 40
Figure 1 The relationship between the social responsibility management system and other management systems of the organization Ⅵ
Figure 2 The relationship between PDCA and the framework of this standard Ⅷ
Foreword
This standard was drafted in accordance with the rules given in GB/T 1:1-2009:
Please note that certain contents of this document may involve patents: The issuing agency of this document is not responsible for identifying these patents:
This standard was proposed and managed by the China National Institute of Standardization:
Drafting organizations of this standard: China National Institute of Standardization, Responsibility Yang Tianxia (Beijing) Management Consulting Co:, Ltd:, Fangyuan Certification Group Co:, Ltd:
Company, China Quality Certification Center, Beijing China Construction Association Certification Center Co:, Ltd:, Jiangsu Suzhong Construction Group Co:, Ltd:, China Certification
Center Co:, Ltd:, Great Wall (Tianjin) Quality Assurance Center, Beijing Zhongda Huayuan Certification Center, Beijing China Machinery Certification Service Co:, Ltd:, State Grid Jiang
Suzhou Electric Power Co:, Ltd:, China Railway First Bureau Group Co:, Ltd:, China 15th Metallurgical Construction Group Co:, Ltd:, China Enterprise Confederation, National City
Field Supervision and Management Administration Certification and Accreditation Technology Research Center, China Certification and Accreditation Association, China National Accreditation Center for Conformity Assessment, Beijing Bisett
Safety Technology Research Institute, Shenzhen State-owned Assets Supervision and Administration Commission, Anhui Osa Health Testing Technology Co:, Ltd:
The main drafters of this standard: Chen Yuanqiao, Yin Gefei, Chen Quan, Wang Yu, Lin Feng, Han Bin, Chen Yongming, Tian Xiaodong, Ma Litian, Zhang Chongwu, Zhang Li,
Song Yuewei, Li Chenxuan, Liu Xinfang, Wang Haishan, Lu Yan, Du Juan, Wang Li, Guan Zhusun, Wang Xiaoyu, Cao Huihua, Zhu Zhiming, Wang Zhenqi, Xia Fang,
Hu Guofang, Fan Weixun, Wang Zhongjun, Pan Liling, Li Xiaofeng, Xu Wenbin, Xiong Guotao, Yang Ji, Tang Shangxing, Wang Xiaobing:
Introduction
0:1 background
Organizations should be responsible for the impact of their decisions and activities on society and the environment, including protecting and promoting social and environmental interests, so as to be sustainable
Contribute to development:
Note: Generally, in the field of social responsibility, in a broad sense, the environment belongs to the public domain and can be regarded as a part of society: The concept of social responsibility includes
Therefore, for ease of explanation, unless there are special instructions, this standard refers to social and environmental impacts collectively as social and environmental impacts:
Will affect (including beneficial and adverse effects):
The benefits of adopting a social responsibility management system are:
---Enable the organization to comprehensively, systematically and effectively manage the social impact of its decisions and activities, maximize beneficial impacts, and prevent
To stop and minimize adverse effects as much as possible to continuously improve its social responsibility performance and become a more responsible organization to society;
---Enable the organization to take social responsibility as the starting point, proceed from the perspective of top-level governance (values, mission, spirit, development strategy, etc:), and unify
Lead, standardize, coordinate and integrate other related management systems within the organization (such as quality management system, environmental management system, occupational health and safety
Full management system, food safety management system, anti-corruption management system, compliance management system, intellectual property management system, information security
The whole management system, etc:), effectively realize the integration of the organization and management system:
GB/T 36000-2015 "Guide to Social Responsibility" is a basic and general national standard in the field of social responsibility: It gives social responsibility and
The definition of related terms establishes a unified and standardized basic concept system for the field of social responsibility; stipulates the principles and core of social responsibility
Themes and topics, and guidelines for integrating social responsibility into the organization: These technical contents laid a foundation for the organization to establish and implement a social responsibility management system:
Set the necessary technical basis:
This standard is not a modification of GB/T 36000 according to the management system standard model: The difference between the two is: GB/T 36000 is wrong
Management system standards are "guide" standards and cannot be used for certification or related purposes; while this standard is based on the International Organization for Standardization
(ISO ) A new social responsibility management system standard formulated with the high-level structure of the general management system standard is a "requirement" standard, available
For certification or related purposes:
In the field of social responsibility or sustainability management, in addition to standards, there are many technologies dedicated to promoting social responsibility and sustainable development:
Tools or initiatives, such as the Sustainable Development Goals (SDGs) proposed by the United Nations in the "2030 Agenda for Sustainable Development": These tools or
Initiatives can also provide important technical references for organizations to establish and implement social responsibility management systems:
0:2 Integration or integration of organizational management systems based on social responsibility
According to the provisions of GB/T 36000, the core themes of social responsibility of each organization include organizational governance, human rights, labor practices, environment,
Consumer issues, fair operation practices, community participation and development: To this end, the legal and regulatory requirements related to organizational social responsibility are mainly covered in
Among the relevant laws and regulations in the above seven aspects; other management systems related to the organization’s social responsibility management system mainly include
Management systems for one or several themes or topics, such as quality management system, environmental management system, occupational health and safety management system, food safety
Management system, anti-corruption management system, compliance management system, intellectual property management system, information security management system, etc: With the economic and social
With development, these related management systems will continue to develop and change, and more new management systems may appear:
The development of the management system and its integration and integration technology is an important technical basis for the successful establishment and effective implementation of the social responsibility management system:
foundation: "ISO /IEC Guide Part 1" ISO Supplement to Consolidate This Appendix SL gives ISO ’s requirements for management system standards (including
Including a unified high-level structure, the same core text, and common terms with core definitions, etc:), for the successful integration or integration of the organization
Its various management systems provide important technical conditions:
Under the unified and standardized ISO management system standard high-level structure, this standard is based on the idea of management system integration and integration:
From the perspective of level governance, other relevant management systems are regarded as a systematic "process" within the social responsibility management system to deal with relevant social
The subject of responsibility or the social impact (including risks and opportunities) of the subject, such as:
---Through the quality management system to deal with quality risks and opportunities, on the one hand, avoid or minimize the risk of quality nonconformity to ensure
And safeguard the rights and interests of consumers (including customers) in the quality of products and services; on the other hand, through continuous improvement, promote customers
The level of satisfaction continues to increase in order to provide consumers and society with better product and service quality to meet their needs;
---Through the environmental management system, respond to environmental risks and opportunities, on the one hand, avoid or reduce environmental pollution risks as much as possible, and protect the ecology
The environment and the maintenance of social and public environmental interests; on the other hand, proactively carry out sustainable use of resources and reduce greenhouse gas
To reduce and adapt to climate change, protect biodiversity, protect ecosystems, etc:, and promote environmental improvement and good
development of;
---Through the occupational health and safety management system, respond to occupational health and safety risks and opportunities, avoid or minimize occupational health and safety
Risks to protect the occupational health and safety of employees and other stakeholders, to protect and maintain their health and safety rights, and to promote society
The safety and civilization of production and service and the health, safety and happiness of employees;
---Through the food safety management system, respond to food quality safety risks and opportunities, avoid or minimize food quality safety risks
Insurance to protect and safeguard consumers' rights and interests in food quality and safety, and promote consumers' health, safety and happiness;
---Through the anti-corruption management system, respond to anti-corruption risks and opportunities, avoid or reduce corruption risks as much as possible, to protect and maintain the organization
Organize the rights and interests of stakeholders, maintain a fair and just market economy order, and promote social fairness and justice and the construction of the rule of law;
---Through the compliance management system, respond to compliance risks and opportunities, avoid or reduce non-compliance risks as much as possible to ensure the organization's compliance
Regulatory obligations, including compliance with applicable laws and regulations, relevant standards, contracts and effective governance principles or ethical codes;
---Through the intellectual property management system, respond to intellectual property risks and opportunities, avoid or minimize the risk of intellectual property infringement, so as to
Protect and safeguard the rights and interests of intellectual property owners, promote intellectual property protection and technological innovation and development;
---Through the information security management system, respond to information security risks and opportunities, avoid or reduce information security risks as much as possible to ensure
Organize to fulfill obligations related to protecting consumers, customers, partners and other related privacy information, and promote information security on public networks
(Such as preventing the spread of viruses, etc:):
The integration or integration of organizational management systems based on social responsibility does not mean that social responsibility management systems replace other
Various related management systems, but means that through the leadership, standardization, coordination and integration of the social responsibility management system, the organization can be more effective
Make use of other related management systems, not only to promote the integration or integration of the organization management system, but also to effectively integrate social responsibility into the organization's
In other related management systems, jointly promote the improvement of organizational social responsibility performance: Figure 1 shows the social responsibility management system and group
Organization of the relationship between other management systems, for the organization to correctly understand and effectively handle the relationship between social responsibility management and other types of management
The relationship provides a technical framework that helps organizations effectively integrate social responsibility management practices with other types of management practices to support and
Promote the improvement of organizational social responsibility performance:
Figure 1 The relationship between the social responsibility management system and other management systems of the organization
0:3 The purpose of the social responsibility management system
The role of the social responsibility management system is to provide a framework for the organization to manage the social impact of its decisions and activities: Social responsibility management system
The purpose and expected result of the department is to prevent bad social influence and promote beneficial social influence, and strive to make the organization more responsible to the society: because
Therefore, for a responsible organization, it is very important to take effective preventive and protective measures to eliminate adverse influencing factors and the most
Minimize adverse effects, and when feasible, take effective measures to actively promote beneficial effects:
When organizations apply these measures through their social responsibility management system, they can improve their social responsibility performance: If taken early and proactively
Taking measures to grasp the opportunity to improve the performance of social responsibility, the social responsibility management system will be more effective and efficient:
The implementation of a social responsibility management system that conforms to this standard enables organizations to manage their social impact and enhance their social responsibility performance: Social responsibility
Any management system can help organizations meet legal and regulatory requirements and other requirements:
0:4 Success factors
For organizations, implementing a social responsibility management system is a strategic and operational decision: The success of the social responsibility management system depends on the leadership
Leadership, commitment, and participation at all levels and functions of the organization:
The implementation and maintenance of the social responsibility management system, its effectiveness and the ability to achieve expected results depend on many key factors: These barriers
Key factors can include:
a) The leadership, commitment, responsibility and responsibility of the top management;
b) The top management establishes, guides and promotes a culture that supports the realization of the expected results of the social responsibility management system within the organization;
c) Communication (internal and external communication);
d) Negotiation and participation of stakeholders or their representatives (if any);
e) The allocation of resources required to maintain the social responsibility management system;
f) A social responsibility policy in line with the overall strategic goals and direction of the organization;
g) An effective process to identify adverse effects, control adverse effects and promote beneficial effects;
h) Continuous monitoring and evaluation of the performance of the social responsibility management system in order to improve the performance of social responsibility;
i) Integrate the social responsibility management system into the organization's business process (such as other related management systems, etc:);
j) Social responsibility goals that comply with the social responsibility policy and must consider the organization's adverse influencing factors, adverse effects and beneficial effects;
k) Comply with laws and regulations and other requirements:
The successful implementation of this standard can convince the society and stakeholders that the organization has established an effective social responsibility management system: However, using
This standard does not fully guarantee to prevent adverse effects, decision-making and activities are socially responsible, and to improve social responsibility performance:
The level of detail, complexity and scope of documented information of the organization’s social responsibility management system, and to ensure the organization’s social responsibility management
The resources required for the success of the system depend on many factors, such as:
---The environment in which the organization is located (such as the number of employees, size, geographic location, culture, legal and regulatory requirements and other requirements, etc:);
---The scope of the organization's social responsibility management system;
---The nature of the organization's activities and related social impact:
0:5 "Plan-Implement-Check-Improve" model
The social responsibility management system method adopted in this standard is based on the concept of "plan-implement-check-improve (PDCA)":
The PDCA concept is an iterative process that can be used by organizations to achieve continuous improvement: It can be applied to the management system and each individual
The elements are as follows:
---Planning (P: Plan): Identify and evaluate adverse and beneficial effects, as well as other risks and other opportunities, and formulate social responsibility goals
Target and establish the required processes to achieve results consistent with the organization’s social responsibility policy:
---Implementation (D:Do): Implement the planned process:
---Check (C: Check): According to the social responsibility policy and objectives, the activities and processes are monitored and measured, and the results are reported:
---Improvement (A: Act): Take measures to continuously improve social responsibility performance to achieve expected results:
This standard incorporates the concept of PDCA into a new framework, as shown in Figure 2:
Note: The numbers in brackets refer to the corresponding chapter numbers of this standard:
Figure 2 The relationship between PDCA and the framework of this standard
0:6 Contents of this standard
This standard complies with ISO requirements for management system standards: These requirements include a unified high-level structure and the same core text
As well as general terms with core definitions, it is intended to facilitate the users of this standard to implement multiple ISO management system standards:
Although the elements of this standard can be compatible or integrated with other management systems, this standard does not include specific focus on other topics (such as quality,
Occupational health and safety, environment, etc:) requirements:
This standard contains requirements that organizations can use to implement social responsibility management systems and carry out compli...
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