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GB/T 39045-2020: Satisfaction evaluation guide of administrative license items
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 39045-2020 | English | 189 |
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Satisfaction evaluation guide of administrative license items
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GB/T 39045-2020
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Basic data | Standard ID | GB/T 39045-2020 (GB/T39045-2020) | | Description (Translated English) | Satisfaction evaluation guide of administrative license items | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 01.020 | | Word Count Estimation | 10,146 | | Date of Issue | 2020-07-21 | | Date of Implementation | 2021-02-01 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 39045-2020: Satisfaction evaluation guide of administrative license items---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Satisfaction evaluation guide of administrative license items
ICS 01.020
A12
National Standards of People's Republic of China
Administrative License Satisfaction Evaluation Guide
2020-07-21 released
2021-02-01 implementation
State Administration for Market Regulation
Issued by the National Standardization Management Committee
Table of contents
Preface Ⅲ
1 Scope 1
2 Terms and definitions 1
3 Evaluation Principle 1
4 Evaluation process 1
4.1 Overview 1
4.2 Determine the scope of evaluation 2
4.3 Constructing an indicator system 2
4.4 Determine the evaluation method 2
4.5 Collect and summarize evaluation data 2
4.6 Evaluation data processing 3
4.7 Evaluation Report 3
4.8 Application of results 3
Appendix A (Informative Appendix) Example 4 of Reference Index System for Administrative License Satisfaction Evaluation
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard was proposed and managed by the National Administrative Approval Standardization Working Group (SAC/SWG14).
Drafting organizations of this standard. China National Institute of Standardization, Shandong Computing Center (National Supercomputing Jinan Center), and the Central Organization Committee
Committee Office, Xiamen Institute of Standardization.
The main drafters of this standard. Xu Xiaowen, Liu Hui, Li Gang, Huang Bingming, Guo Pei, Li Zhenliang, Wang Shaowu, Lei Ruobing, Li Min, Zhou Mingle.
Administrative License Satisfaction Evaluation Guide
1 Scope
This standard provides the principles, processes, methods, index system, results, and application of results for the evaluation of administrative licensing satisfaction.
This standard is applicable to the appraisal of applicant satisfaction for administrative licensing matters implemented by administrative licensing implementing agencies.
2 Terms and definitions
The following terms and definitions apply to this document.
2.1
Satisfaction of Administrative License Satisfactionofadministrativelicenseitems
The degree of consistency between the applicant’s psychological expectations and personal experience of the administrative license provided by the administrative license implementing agency.
2.2
Evaluation
The process of collecting data, comprehensive calculation and analysis for the research object.
2.3
Index system
A complete and systematic combination of indicators necessary for a specific comprehensive evaluation of the research object.
3 Evaluation principles
The administrative licensing satisfaction evaluation should follow the following principles.
---Scientific, the assessor or assessment agency should formulate a scientific assessment plan and implement it effectively, so that the assessment activities can be quantitatively and qualitatively
Accurately evaluate the true level of administrative licensing services, and look for actual problems from different perspectives in the entire process;
---Regularization, the evaluator or evaluation institution should implement evaluation activities in accordance with the evaluation plan, and the evaluation behavior should meet the requirements of the evaluation plan.
Avoid errors and reduce errors;
--- Sustainability, it is advisable to establish a continuous evaluation system according to needs, one evaluation for each event or monthly evaluation, centralized return visits or third-party evaluations every six months
Or organize once a year to continuously improve administrative licensing satisfaction;
---Independence, the collection of evaluation data should avoid administrative personnel and window personnel to ensure that the data is independent and not interfered.
The assessor or assessment agency should be independent of the administrative license processing window and window personnel, and the third-party assessment should be conducted by a professional with relevant capabilities
Industry institutions.
4 Evaluation process
4.1 Overview
The administrative licensing satisfaction evaluation should be conducted in accordance with the standardized evaluation process, as shown in Figure 1.The evaluation process includes the following links.
a) Determine the scope of evaluation;
b) Construct an indicator system;
c) Determine the evaluation method;
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