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GB/T 37229-2018: Guideline for the model and method of public service effect evaluation
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Guideline for the model and method of public service effect evaluation
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GB/T 37229-2018
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Basic data | Standard ID | GB/T 37229-2018 (GB/T37229-2018) | | Description (Translated English) | Guideline for the model and method of public service effect evaluation | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080 | | Word Count Estimation | 10,148 | | Date of Issue | 2018-12-28 | | Date of Implementation | 2018-12-28 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 37229-2018: Guideline for the model and method of public service effect evaluation---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Guideline for the model and method of public service effect evaluation
ICS 03.080
A12
National Standards of People's Republic of China
Public Service Effectiveness Evaluation Model and Method Guide
Published on.2018-12-28
2018-12-28 implementation
State market supervision and administration
China National Standardization Administration issued
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the National Service Standardization Technical Committee (SAC/TC264).
This standard was drafted. China National Institute of Standardization.
The main drafters of this standard. Cao Yuli, Huang Yuan, Yang Wei, Zeng Yi, Cheng Yonghong, Hou Fei, Zhai Zongzhen, Wan Fujun, Wang Nana, Liu Qi, Cao Lingxia,
Zhang Yuchen.
Public Service Effectiveness Evaluation Model and Method Guide
1 Scope
This standard gives the public service effect evaluation model and evaluation method.
This standard applies to the guidance of the public service effectiveness evaluation model.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 19038 Customer Satisfaction Measurement Model and Method Guide
3 Public service effect evaluation model
3.1 Overview
The appropriate public service effectiveness evaluation model can be selected according to the purpose of evaluation, and resource allocation type evaluation should adopt the whole process based on public service.
The 5E assessment model, predictive assessment and assessment assessment should adopt a public service goal-oriented outcome assessment model.
3.2 5E assessment model based on the whole process of public service
3.2.1 Overview
5E refers to economic input, efficiency, Efficacy, effect, and fairness, respectively.
(Equity). Economic input refers to the government's fiscal expenditure on a basic public service, such as the government's fiscal expenditure in basic public education; efficiency
Refers to the output income of a certain public service financial input. For example, after the government invests in basic public education, it obtains teachers, classrooms, and books.
The amount of output such as the collection of books; effectiveness refers to the objective effect of a certain public service output, such as a certain number of students enrolled in the school
Rate or rate of progression; effect refers to the degree of subjective satisfaction obtained by a certain objective effect, such as a certain rate of enrollment gaining recognition from parents or students
Degree; fairness refers to the degree of difference in economic input, efficiency, effectiveness, and results in different regions.
3.2.2 Evaluation index system
Based on the 5E assessment model of the whole process of public service, designing evaluation indicators from five factors. economic input, efficiency, efficiency, results and fairness
The system is further refined into several evaluation indicators. The evaluation index system is shown in Figure 1. According to the actual characteristics and conditions, it is specific to the evaluation needs.
The characteristics of the field, etc., can be determined by referring to the secondary indicator evaluation elements to establish an operational evaluation system.
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