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GB/T 32943-2016: Service requirements for travel agency outlet
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 32943-2016 | English | 219 |
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Service requirements for travel agency outlet
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GB/T 32943-2016
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Basic data | Standard ID | GB/T 32943-2016 (GB/T32943-2016) | | Description (Translated English) | Service requirements for travel agency outlet | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080 | | Word Count Estimation | 11,179 | | Date of Issue | 2016-08-29 | | Date of Implementation | 2017-03-01 | | Regulation (derived from) | National Standard Notice No. 14 of 2016 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | GB/T 32943-2016: Service requirements for travel agency outlet---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Service requirements for travel agency outlet
ICS 03.080
A12
National Standards of People's Republic of China
Travel agency service network service requirements
2016-08-29 released
2017-03-01 implementation
General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China
China National Standardization Management Committee released
Foreword
This standard is drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed by the National Tourism Administration.
The standard by the National Tourism Standardization Technical Committee (SAC/TC210) centralized.
The drafting unit of this standard. Beijing Municipal Tourism Development Committee, China Travel Service Co., Ltd., Beijing Second Foreign Language Institute.
The main drafters of this standard. Song Yu, Yu Debin, Sun Jian, Li Hui, Wang Meng Meng, Zhang Ping, Zhang Shigang, Lin Shou, Zhang Xinli, Mo Xiaoying,
Zhang Haiyan, Wang Liming, Jia Meimei, Zhang Yuan, Xu Zhihui.
Travel agency service network service requirements
1 Scope
This standard specifies the basic requirements of the travel agency service network, facilities and equipment and environmental requirements, service requirements, personnel requirements, safety management and
Complaint handling.
This standard applies to the travel agency service network settings, management and services.
2 terms and definitions
The following terms and definitions apply to this document.
2.1
Travel agency
To provide tourism services to tourists, to carry out domestic tourism business, inbound tourism business or outbound tourism business, and the implementation of independent accounting
Of the enterprise.
[GB/T 16766-2010, definition 7.1]
2.2
Travel agent service outlets travelagencyoutlet
Refers to the travel agency to provide travel advice and sales of tourism products and set up a special business premises (hereinafter referred to as service outlets).
Note. rewrite GB/T 16766-2010, defined 7.1.4.
3 General requirements
3.1 The establishment of service network should follow the registration system of industrial and commercial administrative departments and tourism administrative departments.
3.2 The name of the service network should include the name of the travel agency and the place name of the service network.
3.3 service outlets should be in the travel agency's business scope, to attract tourists, to provide travel advisory services.
4 Facilities and environmental requirements
4.1 Facility requirements
4.1.1 appearance should be clean and generous, signs eye-catching.
4.1.2 travel agencies with two or more service outlets should be unified service network appearance, including the external walls of color, signs and window design.
4.2 Equipment requirements
4.2.1 Reasonable layout, should be the reception area, display area and rest waiting to set up separately.
4.2.2 The area has clear function and has enough space.
4.2.3 should be equipped with computers, telephones, fax machines, photocopiers, printers.
4.2.4 display area information shelves should be placed travel agency tourism services publicity materials, travel products price list, and travel agents related to tourism
Of the introduction and tourism traffic map, the main means of transport and by the tourism administrative departments to develop issued promotional materials.
4.2.5 The display area can use electronic equipment to display information about tourist destinations and tourist routes, as well as travel agency other service information.
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