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GB/T 32169.4-2015: Specification for operation of administrative service centre -- Part 4: Requirements for counter service appraisal
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 32169.4-2015 | English | 169 |
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Specification for operation of administrative service centre -- Part 4: Requirements for counter service appraisal
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GB/T 32169.4-2015
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Basic data | Standard ID | GB/T 32169.4-2015 (GB/T32169.4-2015) | | Description (Translated English) | Specification for operation of administrative service centre -- Part 4: Requirements for counter service appraisal | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 01.040.03 | | Word Count Estimation | 8,823 | | Date of Issue | 2015-10-12 | | Date of Implementation | 2016-05-01 | | Quoted Standard | GB/T 24421.4-2009; GB/T 32169.1; GB/T 32169.2; GB/T 32169.3 | | Regulation (derived from) | National Standard Announcement 2015 No.32 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This Standard specifies the Administrative Service Center (center) on the implementation of the principle of window service evaluation, organization and personnel, indexes, procedures, improvement to improve. This Standard applies to the central window service evaluation. | GB/T 32169.4-2015: Specification for operation of administrative service centre -- Part 4: Requirements for counter service appraisal
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
(Administrative Service Center operations specification - Part 4. window service evaluation requirements)
ICS 01.040.03
A12
National Standards of People's Republic of China
Administrative Service Center Operations Specifications
Part 4. window service evaluation requirements
Part 4. Requirementsforcounterserviceappraisal
Issued on. 2015-10-12
2016-05-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Introduction Ⅲ
1 Scope 1
2 Normative references 1
3 Terms and definitions
4 Stars Principle 2
4.1 2 facts
4.2 open and transparent 2
4.3 lawful and reasonable 2
4.4 Effectiveness of 2
5 rating agencies and personnel 2
5.1 institutions 2
5.2 3 persons
6 Evaluation 3
6.1 efficiency indicators 3
6.2 window service satisfaction index 3
6.3 exception handling Indicator 3
6.4 Complaints Indicators 4
7 4 evaluation program
7.1 clear evaluation purposes 4
7.2 Evaluation of the development program 4
Get 4 7.3 Evaluation of Materials
5 7.4 Evaluation of Implementation
8 improved by 5
8.1 Improvement in claim 5
8.2 comprehensive summary 5
Foreword
GB/T 32169 "administrative service center operations specifications" is divided into four parts.
--- Part 1. General requirements;
--- Part 2. Requirements stationed;
--- Part 3. window service on request;
--- Part 4. window service evaluation requirements.
This section GB/T Part of 432,169.
This section drafted in accordance with GB/T 1.1-2009 given rules.
This part of the service by the National Standardization Technical Committee (SAC/TC264) and focal points.
This section drafted by. Xintai City, Shandong Province Public Administration Service Center, National School of Administration of e-government research centers, the quality of Shandong Province
Technical Supervision, Shandong Institute of Standardization, Anhui Province, Guangde County Administrative Service Center, Xicheng District Integrated Administrative Service Center, Fujian
Longyan City, the provincial Administrative Service Center.
The main drafters of this section. Guo Hongliang, Pan Qing column, Jiang Yuan Fu, Yin Xue, Yang Dongjing, Maxiao Ou, Zhang Yuan, Shu Qihai, Zhang Lianfeng, Zhongshou Ning.
Administrative Service Center Operations Specifications
Part 4. window service evaluation requirements
1 Scope
GB/T 32169 provisions of this part of the Administrative Service Center (center) on the implementation of the principle of window service, institutional and personnel evaluation
Indicators, procedures to improve improved.
This section applies to the central window service evaluation.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 24421.4-2009 Services Organization Guide for standardization - Part 4. Implementation and Evaluation Standards
GB/T 32169.1 Administrative Service Center Operations Specifications - Part 1. General requirements
Run - Part 2 GB/T 32169.2 Administrative Service Center. stationed requirements
GB/T 32169.3 Administrative Service Center Operations Specifications - Part 3. window service on request
3 Terms and Definitions
GB/T 32169.1 and GB/T 32169.2 defined and the following terms and definitions apply to this document.
3.1
Window service evaluation counterserviceappraisal
Administrative Service Center according to certain principles, criteria, procedures and methods of window service efficiency factors, such as a comprehensive satisfaction rate
Quantitative assessment, based on the assessment results to improve and continue to improve the quality of service window.
3.2
Matters stationed rate of implementation stationeditemcompletionrate
The number of actual window stationed matters handled by the level of government and agreed to publish the total number of items and entered government service center ratio.
3.3
Window authorized to perform rate counterauthorizeditemcompletionrate
Window according to the number stationed in the department authorized to handle matters with the department than the actual number of items entered government service center.
3.4
Handle mention rate handlingspeeduprate
Gone through a period of time window sum of all parts of the time difference with the actual handling of the statutory time limit, the time limit for the sum of its statutory ratio.
3.5
Site completion rate fieldcompletionrate
Ratio of the total number of pieces number of pieces on the spot gone through the window and the inner window gone through the same period.
3.6
JO rate jointapprovalrate
JO gone through several member involvement window and gone through the window than the same period the total number of members.
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