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GB/T 30416-2024: Specifications for the after-sales repair service of clocks and watches
Status: Valid GB/T 30416: Evolution and historical versions
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 30416-2024 | English | 199 |
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Specifications for the after-sales repair service of clocks and watches
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GB/T 30416-2024
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| GB/T 30416-2013 | English | 78 |
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Technical specifications for clocks and watches after-sale repair service
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GB/T 30416-2013
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PDF similar to GB/T 30416-2024
Basic data | Standard ID | GB/T 30416-2024 (GB/T30416-2024) | | Description (Translated English) | Specifications for the after-sales repair service of clocks and watches | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | Y11 | | Classification of International Standard | 39.040.01 | | Word Count Estimation | 10,131 | | Date of Issue | 2024-11-28 | | Date of Implementation | 2025-06-01 | | Older Standard (superseded by this standard) | GB/T 30416-2013 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 30416-2024: Specifications for the after-sales repair service of clocks and watches---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 39.040.01
CCSY11
National Standard of the People's Republic of China
Replace GB/T 30416-2013
Specifications for after-sales repair services of watches
Released on 2024-11-28
2025-06-01 Implementation
State Administration for Market Regulation
The National Standardization Administration issued
Foreword
This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1.Structure and drafting rules for standardization documents"
Drafting.
This document replaces GB/T 30416-2013 "Technical Specification for After-sales Repair Service of Watches and Clocks".
In addition to structural adjustments and editorial changes, the main technical changes are as follows.
a) The terms and definitions of “customer”, “product”, “quality” and “service” have been deleted (see 3.1, 3.2, 3.3 and 3.4 of the.2013 edition);
b) Added the terms and definitions of “after-sales maintenance service”, “service provider” and “after-sales maintenance service outlet” (see 3.1, 3.2 and 3.3);
c) Deleted the “After-sales Maintenance Service Guidelines” (see Chapter 4 of the.2013 edition);
d) Added “Basic Requirements” (see 4.1);
e) Changed the requirements for “network point settings” (see 4.2.1, 5.1 of the.2013 edition);
f) Changed the “Equipment Configuration” requirements (see 4.2.2.2, 5.2.3 of the.2013 edition);
g) Added “staffing” requirements (see 4.3.1);
h) Changed the requirements for “Customer Service Personnel” (see 4.3.2, 5.2.2.1 of the.2013 edition);
i) Changed the requirements for “maintenance personnel” (see 4.3.3, 5.2.2.2 of the.2013 edition);
j) Changed the requirements for “Supply of repair spare parts” (see 4.4.2, 6.3 of the.2013 edition);
k) Deleted "Information Feedback" (see 6.7 of the.2013 edition);
l) “Continuous improvement” and “After-sales maintenance service evaluation” have been deleted (see Chapter 8 and Chapter 9 of the.2013 edition).
Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents.
This document was proposed by China Light Industry Federation.
This document is under the jurisdiction of the National Technical Committee for Standardization of Watches and Clocks (SAC/TC160).
This document was drafted by. Xi'an Light Industry Clock and Watch Research Institute Co., Ltd., Shenzhen Renault Watch Co., Ltd., Zhuhai Rossini Watch Co., Ltd.
Co., Ltd., Shenzhen Fiyta Technology Development Co., Ltd., Zhejiang Excellence Electronics Co., Ltd., EBOHR Boutique (Shenzhen) Co., Ltd., Tianwang Electronics
(Shenzhen) Co., Ltd., Zhangzhou Hengli Electronics Co., Ltd., Shenzhen Titan Watch Technology Co., Ltd., Wenzhou Qiangda Watch Co., Ltd.
Shenzhen Xipuni Precision Technology Co., Ltd., Shanghai Laofengxiang Watch Co., Ltd., Zhangzhou Yingzi Watch Co., Ltd., Yantai Chijiu
Watch Co., Ltd., Shandong Hongchengheng Trading Co., Ltd., Wanbiao Mingjiang (Guangzhou) Technology Co., Ltd., Zhangzhou Fucun Home Products Co., Ltd.
Co., Ltd., Guangcheng Watch Group Co., Ltd., Suzhou Yijiahe Watch Co., Ltd., Beijing Jiazhun Watch and Glasses Testing Co., Ltd., Xiamen Gaobin Watch
Ji Culture Co., Ltd., Shenzhen Xinlongda Watch Co., Ltd., and Shenzhen Xijia Innovation Co., Ltd.
The main drafters of this document are. Chen Bin, Xi Zhanhui, Yang Aihua, Xie Kanxiang, Guo Xingang, Lai Xiqing, Zhang Hanrui, Liang Huilan, Wang Jian, Wang Jiamin,
Yang Li, Ma Hai, Li Yuzhong, Ma Tao, Shao Yueming, Zhang Ye, Zhang Qian, Chen Ruixiang, Qian Guobiao, Hu Shaohua, Guo Xiaoyan, Chen Huangting, Sun Yukai, Qiu Xuqiang,
Zhang Yaocheng, Chen Bo, Lin Sandong, Gu Zhiyong, He Chonglin, Zhang Haofu, Gao Wubin, Deng Xinwu, Zhang Jianmin, Shao Gang, Zhang Lei.
The previous versions of this document and the documents it replaces are as follows.
---First published in.2013 as GB/T 30416-2013;
---This is the first revision.
Specifications for after-sales repair services of watches
1 Scope
This document defines the terms and definitions of watch after-sales repair services, stipulates requirements, customer return visits and complaint handling, etc.
This document applies to the after-sales repair services of watch manufacturing enterprises, sales and service enterprises and independent watch repairers.
2 Normative references
The contents of the following documents constitute essential clauses of this document through normative references in this document.
For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to
This document.
GB/T 17242 Complaints Handling Guidelines
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
After-sales repair service
All technical and administrative activities performed to maintain or restore product functionality after a watch is sold to meet customer needs.
3.2
Service provider serviceprovider
An organization or individual that provides after-sales maintenance services for products.
Note. Service providers include product manufacturers and sellers, and can also be independent watch repairers.
3.3
The organization set up by the service provider (3.2) to provide relevant after-sales maintenance services to customers.
3.4
An organization or individual that independently engages in watch repair services.
4 Requirements
4.1 Basic requirements
4.1.1 The service provider shall have an after-sales maintenance service organization and corresponding after-sales maintenance service outlets, and clearly define their responsibilities.
4.1.2 The service provider shall establish an after-sales maintenance service system, including financial management, customer management, service quality management, employee training, spare parts management, etc.
Management, customer complaint handling system, etc., to ensure that all after-sales maintenance services have rules to follow.
4.1.3 When the service provider provides after-sales maintenance services, the customer shall have specific requirements on the maintenance items, maintenance costs, causes of failures, service commitments, and complaint channels.
The service provider should answer the questions raised by customers truthfully and patiently.
4.1.4 The after-sales maintenance service outlets authorized by manufacturing enterprises and sales service enterprises should be publicly available for inquiry through the official channels of the licensor, such as
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