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GB/T 28227.7-2011: Guidelines for the implementation of quality management system of cultural service -- Part 7: Theatre
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 28227.7-2011 | English | 679 |
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Guidelines for the implementation of quality management system of cultural service -- Part 7: Theatre
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GB/T 28227.7-2011
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Basic data | Standard ID | GB/T 28227.7-2011 (GB/T28227.7-2011) | | Description (Translated English) | Guidelines for the implementation of quality management system of cultural service -- Part 7: Theatre | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080.01 | | Word Count Estimation | 17,11 | | Date of Issue | 2011-12-30 | | Date of Implementation | 2012-05-01 | | Quoted Standard | GB/T 19001; GB/T 28227.1 | | Regulation (derived from) | Announcement of Newly Approved National Standards No. 23 of 2011 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the quality management system implementation services theater guide, the theater overall service quality management system requirements and documentation requirements, management responsibility, resource management, implementation services, as well as theaters measurement, analysis and improvement were defined. This section applies to professional theaters and independent or relatively independent fixed venues. | GB/T 28227.7-2011: Guidelines for the implementation of quality management system of cultural service -- Part 7: Theatre
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Guidelines for the implementation of quality management system of cultural service.Part 7. Theatre
ICS 03.080.01
A12
National Standards of People's Republic of China
Cultural Service Quality Management System Implementation Guide
Part 7. Theater
managementsystemofculturalservice-Part 7. Theatre
Issued on. 2011-12-30
2012-05-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Introduction Ⅲ
1 Scope 1
2 Normative references 1
3 Terms and definitions
4 Quality Management System 1
5 Management responsibility 2
6 Resource Management 4
Realization services 7 5
8 Measurement, analysis and improvement 10
References 13
Foreword
GB/T 28227 "Cultural Service Quality Management System Implementation Guide" is divided into seven parts.
--- Part 1. General;
--- Part 2. Indoor Museums;
--- Part 3. Outdoor museum;
--- Part 4. audio and video products sales and leasing;
--- Part 5. audiovisual and electronic publications replication;
--- Part 6. Cinema;
--- Part 7. theater.
This section GB/T Part of 728,227.
This part of the service by the National Standardization Technical Committee (SAC/TC264) centralized.
This section drafted by. China National Institute of Standardization, China Social Cultural Development Foundation, China Certification and Accreditation Association, China Conformity Assessment
National Accreditation Center, Quality Mark Certification Group Co., Ltd., Association for Quality Assurance Center, Century Theatre, Poly.
The main drafters of this section. Zeng Yi, Zhou Xiangmei, Chenzhi Tian, non Deng town, Liren Liang, Ren Lijiang, ZHAO Zong Bo, Yang Ming, Lu Lili, Zhang Xiguang,
Tang Fuhua, Wu Sheng, Wangshi Chuan, Zhu Yan.
Cultural Service Quality Management System Implementation Guide
Part 7. Theater
1 Scope
This section GB/T 28227 gives theater guide service quality management system implementation, the overall quality of service to the theater management system
Requirements and documentation requirements, management responsibility, resource management, service implementation and theater measurement, analysis and improvement made provision.
This section applies to professional theater and independent or relatively independent fixed venues.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 19001 quality management system requirements (ISO 9001.2008, IDT)
GB/T 28227.1 Culture Service Quality Management System Implementation Guide - Part 1. General
3 Terms and Definitions
GB/T 28227.1 defined in the following terms and definitions apply GB/T 28227 in this section.
3.1
Theater theater
Provide performance theater, dance, music, opera and other places.
3.2
Theater services servicesintheater
Theatre and directly related services and support services.
Note 1. Direct-related services, such as performance, theater sanitation management, performance advertising, playbill distribution, stage management, lead holder, sold separately (return) tickets.
Note 2. supporting services, such as food retail, sell books, cultural and recreational services, clothing store and so on.
4 Quality Management System
4.1 General requirements
Theatre in press GB/T 19001-2008 establish service quality management system shall be documented in accordance with the provisions of this section, to be implemented
And to maintain and continually improve its effectiveness. include.
a) the process of identifying Theater services, to determine the sequence and interaction of these processes, and to determine the service process;
b) determining the required criteria, procedures and methods to ensure the effective operation and control of these processes;
c) to secure the necessary resources and information to support operation of the quality management process and its monitoring and measurement;
d) according to the service characteristics, to implement the necessary measures to achieve the results of the theater service planning process, and these processes continue
Improve.
If you choose to outsource the theater process affect the quality of service should ensure that these processes are controlled so that it meets the requirements. As will be
Food business outsourced to others, the need to verify their business licenses, health permits, health certificates and other staff in contact with food, and food hygiene situation
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