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GB/T 28227.1-2011: Guidelines for the implementation of quality management system of cultural service -- Part 1: General
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 28227.1-2011 | English | 489 |
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Guidelines for the implementation of quality management system of cultural service -- Part 1: General
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GB/T 28227.1-2011
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Basic data | Standard ID | GB/T 28227.1-2011 (GB/T28227.1-2011) | | Description (Translated English) | Guidelines for the implementation of quality management system of cultural service -- Part 1: General | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080.01 | | Word Count Estimation | 21,231 | | Date of Issue | 2011-12-30 | | Date of Implementation | 2012-05-01 | | Quoted Standard | GB/T 19017; GB/T 19024; GB/Z 19027-2005 | | Regulation (derived from) | Announcement of Newly Approved National Standards No. 23 of 2011 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the quality management system requirements: a) needs to demonstrate its stable provide product that meets customer and applicable statutory and regulatory requirements of the product 's ability, b) through the effective application, including an effective system of continuous improvement process applications, and ensure compliance with customer requirements and applicable laws and regulations, aims to enhance customer satisfaction. This section provides cultural services organizations to establish quality management system requirements. This section applies to a variety of cultural service organizations. | GB/T 28227.1-2011: Guidelines for the implementation of quality management system of cultural service -- Part 1: General
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Guidelines for the implementation of quality management system of cultural service Part 1. General
ICS 03.080.01
A12
National Standards of People's Republic of China
Cultural Service Quality Management System Implementation Guide
Part 1. General
systemofculturalservice-Part 1. General
Issued on. 2011-12-30
2012-05-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Introduction Ⅲ
Introduction Ⅳ
1 Scope 1
2 Normative references 1
3 Terms and definitions
4 Quality Management System 3
5 Management responsibility 5
6 Explorer 7
Product realization 8
8 Measurement, analysis and improvement 12
References 15
Foreword
GB/T 28227 "Cultural Service Quality Management System Implementation Guide" is divided into seven parts.
--- Part 1. General;
--- Part 2. Indoor Museums;
--- Part 3. Outdoor museum;
--- Part 4. audio and video products sales and leasing;
--- Part 5. audiovisual and electronic publications replication;
--- Part 6. Cinema;
--- Part 7. theater.
This section GB/T Part of 128,227.
This part of the service by the National Standardization Technical Committee (SAC/TC264) centralized.
This section drafted by. China National Institute of Standardization, China Social Cultural Development Foundation, China Certification and Accreditation Association, China Conformity Assessment
National Accreditation Center, Association for Quality Assurance Center, Quality Mark Certification Group Co., Xinhua monthly, Century Theatre, Beijing Film Film
Limited liability company, Zhoukoudian Museum, the Chinese Export Commodities Packaging Research Institute.
The main drafters of this section. Zeng Yi, Ren Lijiang, town Deng Fei, Chen Zhitian, ZHAO Zong Bo, Liren Liang, Yang Ming, Zhou Xiangmei, Zhang Xiguang, Luo Hongtao,
Tang Fuhua, Wang Weisheng, high dragons, Wangshi Chuan, Houbao Li, Yang Haifeng, Li Jianhua, Zhu Yan.
Introduction
0.1 General
Cultural Organization in material and spiritual civilization in the process, according to provide distinctive service culture and cultural market, cultural industries continue
Changing needs of consumers and operators to maintain legitimate rights and interests, the protection of national cultural security, cultural services carry out a comprehensive quality management, built
Legislation, implement, maintain and improve the quality management system.
Top management organizations to follow the eight quality management principles GB/T 19000 presented. a) customer focus, b) leadership,
c) Full participation, systematic approach d) process approach, e) management, f) continual improvement, g) factual approach to decision making, h) and for the mutually beneficial Off
Line; to guide organizations to improve performance and enhance the quality of service.
0.2 Process approach
Top management in an organization to promote the GB/T 19001 eight quality management principles GB/T 19004 and referred to the knowledge and should
With emphasis in process-based quality management system model, contact the cultural services of the quality management system of many between the individual processes and over
A combination of process and interaction of control, to achieve continuous improvement purposes.
For the effective operation of the GB/T 19001 proposed to PDCA cycle based quality management system model, we need to be organized in the service
Process based on customer experience, satisfaction, quality management system to continuously review and improve its effectiveness and improve results
Were evaluated.
0.3 Relationship with GB/T 19001 and GB/T 19004 of
This part of GB/T 19001 applications in the cultural services sector.
Through the pursuit of continual improvement of performance and exceed GB/T 19001 requirements of the organization, can be GB/T 19004 describes the continuous improvement
Process approach to identify and meet customers and other interested parties needs and expectations of continual improvement, maintain and improve the overall performance of the organization and
Efficiency, and stakeholders continue to benefit.
0.4 and other management systems compatibility
Organizations in establishing quality management system, we can build a culture of service to coordinate and integrate environmental management system or other similar services management
system.
Establish an environmental management system may follow the GB/T 24001-2004 "Environmental management systems - Requirements with guidance for use" and GB/T 24004-
2004 "Environmental Management System principles, systems and supporting techniques General guidelines" and other relevant standards.
Based on management simplification and integration features of ideas, organize compatible quality management system and environmental management systems, choose quality management
System and environmental management system and other systems auditing.
Target 0.5 parts
This section follows the GB/T 19000 ~ GB/T 19004 standard can enjoy the quality management principles, emphasizing the establishment and improvement of quality management
System is the responsibility of top management.
This section fully take into account cultural services during customer requirements, innovation and cultural heritage protection needs of a culture of quality service
Management system and carry out cultural service quality management, made universal, guide requirements. Various organizations according to their own service characteristics, present
Section describes the contents of the appropriate application to ensure that the legitimate interests of customers and stakeholders can be achieved.
Cultural Service Quality Management System Implementation Guide
Part 1. General
1 Scope
1.1 General
This section has the following requirements of the organization defines the quality management system requirements.
a) needs to demonstrate its ability to consistently provide products having customer requirements and applicable laws and regulatory requirements;
b) through the effective application of the system, including system and improve the effective application of the process, and to ensure compliance with customer requirements and applicable
Laws and regulations, aims to enhance customer satisfaction.
Note 1. This section of the "customer" refers to the cultural organization outside the final recipient of the service (the recipient organization to provide services); but also applies to the customer within the organization, which
Customers are in the process of the next stage of the current members of the (process output internal recipients, especially in large-scale cultural organizations).
Note 2. This section of the "product" refers to a culture of service organizations, the formation of cultural products (including service brand); intended for customers or customer requirements production
Products (such as books, games, movies, theater, etc.), it can also mean service.
Note 3. The legal and regulatory requirements can be expressed as legal requirements.
1.2 Applications
This section provides cultural services organizations to establish quality management system requirements.
This section applies to all types of cultural services organization.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 19017 quality management system configuration management guide
GB/T 19024 quality management to achieve financial and economic guide
GB /Z19027-2005 GB/T 19001-2000 of statistical techniques
3 Terms and Definitions
The following terms and definitions apply to this part of the GB/T 28227 of.
3.1
Cultural services cultureservice
In order to meet customer needs for culture, the result of supplier and customer contact surface activity is completed, the result is usually invisible.
Note 1. The culture of service can involve, for example.
a) an activity performed on a customer-supplied tangible product (such as books, newspapers);
An activity performed on b) to provide customers intangible products (such as broadcasting, concert);
c) the tangible (physical) cultural heritage (such as historical and cultural sites, natural heritage) protection, tourism process;
d) related intangible (non-material) cultural heritage (such as oral tradition folk culture arts) protection, inheritance processes;
e) the creation of an atmosphere (such as leisure and recreation, entertainment) for the customer;
f) cultural creativity and communication.
Note 2. adapted from GB/T 19000-2008, the definition of 3.4.2.
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