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GB/T 28227.4-2011: Guidelines for the implementation of the quality management system of cultural service -- Part 4: Sales and leasing of audio-video products
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 28227.4-2011 | English | 599 |
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Guidelines for the implementation of the quality management system of cultural service -- Part 4: Sales and leasing of audio-video products
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GB/T 28227.4-2011
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Basic data | Standard ID | GB/T 28227.4-2011 (GB/T28227.4-2011) | | Description (Translated English) | Guidelines for the implementation of the quality management system of cultural service -- Part 4: Sales and leasing of audio-video products | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080.01 | | Word Count Estimation | 15,121 | | Date of Issue | 2011-12-30 | | Date of Implementation | 2012-05-01 | | Quoted Standard | GB/T 19000; GB/T 19001; GB/T 28227.1-2011 | | Regulation (derived from) | Announcement of Newly Approved National Standards No. 23 of 2011 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the audio-visual products wholesale, retail and rental service quality management system guidelines, audio-visual products wholesale, retail and rental service quality management system, management responsibility, resource management, service implementation, and measurement, analysis and improvement made ??requests. This section applies to audio-visual products wholesale, retail and rental services organization. | GB/T 28227.4-2011: Guidelines for the implementation of the quality management system of cultural service -- Part 4: Sales and leasing of audio-video products
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Guidelines for the implementation of the quality management system of cultural service Part 4. Sales and leasing of audio-video products
ICS 03.080.01
A12
National Standards of People's Republic of China
Cultural Service Quality Management System Implementation Guide
Part 4. audio and video products sales and leasing
Part 4. Salesandleasingofaudio-videoproducts
Issued on. 2011-12-30
2012-05-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Preface Ⅰ
1 Scope 1
2 Normative references 1
3 Terms and definitions
4 Quality Management System 1
5 Management responsibility 2
6 Resource Management 4
7 service implementation 5
8 Measurement, analysis and improvement 8
References 11
Foreword
GB/T 28227 "Cultural Service Quality Management System Implementation Guide" is divided into seven parts.
--- Part 1. General;
--- Part 2. Indoor Museums;
--- Part 3. Outdoor museum;
--- Part 4. audio and video products sales and leasing;
--- Part 5. audiovisual and electronic publications replication;
--- Part 6. Cinema;
--- Part 7. theater.
This section GB/T Part of 428,227.
This part of the service by the National Standardization Technical Committee (SAC/TC264) centralized.
This section drafted by. China National Institute of Standardization, China Social Cultural Development Foundation, the Association for Quality Assurance Center, China Certification and Accreditation
Can Association, China National Accreditation Center, Quality Mark Certification Group Co., Ltd, China Export Commodities Packaging Research Institute.
The main drafters of this section. Cao Lili, Lvxian Yong, Deng town Fei, Luo Hongtao, Ren Lijiang, ZHAO Zong Bo, Chenzhi Tian, \u200b\u200bYang Ming, Liren Liang,
Zhou Xiangmei, Li Jianhua, Wangshi Chuan, Zhu Yan.
Cultural Service Quality Management System Implementation Guide
Part 4. audio and video products sales and leasing
1 Scope
This section GB/T 28227 gives audio-visual products wholesale, retail and Quality Management System Directory rental services, audio-visual products, the granting of a
, Retail and rental of quality management system, management responsibility, resource management, service implementation, and measurement, analysis and improvement set forth requirements.
This section applies to audio and video products wholesale, retail and rental service organizations.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 19000 Quality management systems - Fundamentals and vocabulary (ISO 9000.2005, IDT)
GB/T 19001 quality management system requirements (ISO 9001.2008, IDT)
GB/T 28227.1-2011 Culture Service Quality Management System Implementation Guide - Part 1. General
3 Terms and Definitions
GB/T 19000-2008, GB/T 28227.1-2011 established in the following terms and definitions apply GB/T 28227 of
This section.
3.1
Audio and video products audio-videoproducts
Recorded with the content of audio and video tapes, laser discs, digital laser discs and high-density optical disk.
4 Quality Management System
4.1 General requirements
When GB/T 19001 quality management system in accordance with the establishment of service, shall be documented in accordance with the provisions of this section, to be implemented and maintained, and
Continually improve its effectiveness.
Audio and video products sales and rental service organizations should.
a) for different business activities and their characteristics, the identification and establishment of processes and activities required to implement the quality management system, you can package
Including sales and service processes, outsourcing, process management supportive services, such as sales process;
b) determine the sequence and interaction between the above process, and to determine the service process;
c) determine the criteria, procedures and methods needed to ensure effective operation and control of these processes;
d) identify the necessary resources and information to support the operation of the process and its monitoring and measurement;
e) according to the service characteristics, to implement the necessary measures to achieve the results of the planning process, and the process of continuous improvement.
Type and degree of audio-visual products sales and rental service outsourcing organization shall implement process control, quality control should be managed
System to be provided.
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