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After-sales service of household and similar electrical appliances - Part 12: Particular requirements for electric toilet
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GB/T 22766.12-2025
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Standard similar to GB/T 22766.12-2025 GB/T 22766.11 GB/T 22766.10 GB/T 22766.3 Basic data | Standard ID | GB/T 22766.12-2025 (GB/T22766.12-2025) | | Description (Translated English) | After-sales service of household and similar electrical appliances - Part 12: Particular requirements for electric toilet | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | Y62 | | Classification of International Standard | 97.180 | | Word Count Estimation | 14,169 | | Date of Issue | 2025-10-05 | | Date of Implementation | 2026-05-01 | | Issuing agency(ies) | State Administration for Market Regulation and Standardization Administration of China | GB/T 22766.12-2025: After-sales service of household and similar electrical appliances - Part 12: Particular requirements for electric toilet
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 97.180
CCSY62
National Standards of the People's Republic of China
After-sales service for household and similar appliances
Part 12.Special Requirements for Electric Toilets
Published on 2025-10-05
Implemented on May 1, 2026
State Administration for Market Regulation
The State Administration for Standardization issued a statement.
Table of contents
Preface III
Introduction IV
1.Scope 1
2 Normative References 1
3.Terms and Definitions 1
4.Requirements for After-Sales Service Providers 1
5.Provision of after-sales service 2
6.After-sales service standards 2
Appendix A (Informative) List of Electric Toilet Service Tools 5
Appendix B (Informative) Water and Electrical Requirements for Electric Toilet Installation 6
References 7
Foreword
This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1.Structure and Drafting Rules of Standardization Documents".
Drafting.
This document is Part 12 of GB/T 22766, "After-sales service of household and similar electrical appliances". GB/T 22766 has been published as follows.
Part 2.
---Part 1.General Requirements;
---Part 2.Special Requirements for Refrigerators;
---Part 3.Special Requirements for Air Conditioners;
---Part 4.Special Requirements for Washing Machines;
---Part 5.Special Requirements for Electric Water Heaters;
---Part 6.Special Requirements for Range Hoods;
---Part 7.Special Requirements for Vacuum Cleaners;
---Part 8.Special Requirements for Water Dispensers;
---Part 9.Special Requirements for Air Purifiers;
---Part 10.Special Requirements for Dishwashers;
---Part 11.Special Requirements for Central Electric Heating Systems;
---Part 12.Special requirements for electric toilets.
Please note that some content in this document may involve patents. The issuing organization of this document assumes no responsibility for identifying patents.
This document was proposed by the China National Light Industry Council.
This document is under the jurisdiction of the National Technical Committee on Standardization of Household Appliances (SAC/TC46).
This document was drafted by. Taizhou Municipal Institute of Product Quality and Safety Inspection, Haier (Shenzhen) R&D Co., Ltd., and Jomoo Kitchen & Bath Co., Ltd.
Limited Liability Company, Xiamen Ruierte Sanitary Ware Technology Co., Ltd., Ningbo Meimei Jiayuan Electrical Appliance Service Co., Ltd., Foshan Municipal Bureau of Quality and Metrology
Testing Center, Xiamen Jianlin Healthy Home Furnishings Co., Ltd., China Household Electric Appliance Research Institute (Beijing) Testing and Certification Co., Ltd., Shandong Provincial Institute of Standardization
Qingdao Haier Smart Technology R&D Co., Ltd., and Qingdao Guochuang Smart Home Appliance Research Institute Co., Ltd.
The main drafters of this document are. Chen Jianliang, Zhang Xianna, Chen Liangquan, Wang Bing, Nie Xiaofei, Wang Zebo, Liu Zhongnan, Zheng Haijie, Li Xue, and Sui Wenling.
Chen Fei and Sun Weidong.
Introduction
To standardize after-sales service requirements for household and similar appliances, provide consumers with a high-quality after-sales service experience, and improve service quality.
To ensure quality, GB/T 22766, a series of standards for "After-sales Service of Household and Similar Electrical Appliances," was developed. To avoid excessive length, GB/T 22766 follows...
The principle of universality and particularity is proposed to consist of the following parts.
---Part 1.General Requirements;
---Part 2.Special Requirements for Refrigerators;
---Part 3.Special Requirements for Air Conditioners;
---Part 4.Special Requirements for Washing Machines;
---Part 5.Special Requirements for Electric Water Heaters;
---Part 6.Special Requirements for Range Hoods;
---Part 7.Special Requirements for Vacuum Cleaners;
---Part 8.Special Requirements for Water Dispensers;
---Part 9.Special Requirements for Air Purifiers;
---Part 10.Special Requirements for Dishwashers;
---Part 11.Special Requirements for Central Electric Heating Systems;
---Part 12.Special requirements for electric toilets.
Part 1 outlines the basic content and requirements for after-sales service of household and similar appliances. Parts 2 through 12 are further divided into...
Special requirements for after-sales service of various household appliances are not specified.
GB/T 22766.12 specifies the special requirements for after-sales service of electric toilets and is used in conjunction with GB/T 22766.1.
After-sales service for household and similar appliances
Part 12.Special Requirements for Electric Toilets
1 Scope
This document specifies the requirements for after-sales service providers and the provision of after-sales service for household and similar electric toilet seats (hereinafter referred to as "electric toilet seats").
Supply and after-sales service standards.
This document applies to after-sales service for electric toilets for household and similar uses.
2 Normative references
The contents of the following documents, through normative references within the text, constitute essential provisions of this document. Dated citations are not included.
For references to documents, only the version corresponding to that date applies to this document. For undated references, the latest version (including all amendments) applies to this document.
document.
GB/T 22766.1 After-sales service of household and similar electrical appliances - Part 1.General requirements
GB/T 23131 Electric toilet seats for household and similar purposes
JC/T 2425 Toilet Installation Standard
3 Terms and Definitions
The terms and definitions defined in GB/T 22766.1 and GB/T 23131, as well as the following terms and definitions, apply to this document.
3.1
electric toilet
A toilet that is electrically powered and uses water to clean away human waste, and can have one or more functions such as a blower and heated seat.
3.2
Wall-mounted electric toilet
An electric toilet that is fixed to the wall and does not directly contact the ground.
4.Requirements for After-Sales Service Providers
4.1 General Requirements
In addition to complying with the relevant requirements in GB/T 22766.1, the after-sales service activities of the service provider shall also comply with the requirements of 4.2 to 4.5.
4.2 After-sales service provider
4.2.1 The service provider should be the electric toilet manufacturer or a qualified economic organization commissioned by the electric toilet manufacturer, and the commissioned service provider should have a cooperative relationship with the manufacturer.
A consignment agreement is signed with a distributor or authorized dealer recognized by the manufacturer.
4.2.2 Service capabilities should meet the client's after-sales service requirements.
4.3 Business Premises
4.3.1 There should be operation manuals and operating procedures related to after-sales service.
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GB/T 22766.12-2025: After-sales service of household and similar electrical appliances - Part 12: Particular requirements for electric toilet
Status: Valid
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