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GB/T 22766.10-2020: After-sales service of household and similar electrical appliances - Part 10: Particular requirements for dishwashers
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 22766.10-2020 | English | 189 |
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After-sales service of household and similar electrical appliances - Part 10: Particular requirements for dishwashers
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GB/T 22766.10-2020
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Basic data | Standard ID | GB/T 22766.10-2020 (GB/T22766.10-2020) | | Description (Translated English) | After-sales service of household and similar electrical appliances - Part 10: Particular requirements for dishwashers | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | Y62 | | Classification of International Standard | 97.040.40 | | Word Count Estimation | 10,121 | | Date of Issue | 2020-12-14 | | Date of Implementation | 2021-07-01 | | Quoted Standard | GB/T 22766.1; QB/T 1520; QB/T 2837 | | Regulation (derived from) | National Standard Announcement No. 28 of 2020 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | | Summary | This standard specifies the requirements for after-sales service providers of household and similar-use dishwashers (hereinafter referred to as "dishwashers"), the provision of after-sales services and the specifications for after-sales services. This standard applies to after-sales service of household and similar dishwashers. | GB/T 22766.10-2020: After-sales service of household and similar electrical appliances - Part 10: Particular requirements for dishwashers
---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
(After-sales service of household and similar electrical appliances Part 10: Special requirements for dishwashers)
ICS 97:040:40
CCSY62
National Standards of People's Republic of China
After-sales service for household and similar electrical appliances
Part 10: Special requirements for dishwashers
2020-12-14 release
2021-07-01 implementation
State Administration for Market Regulation
Issued by the National Standardization Management Committee
Table of contents
Foreword Ⅰ
Introduction Ⅱ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 Requirements of the after-sales service party 1
5 Provision of after-sales service 2
6 After-sales service specification 2
Appendix A (informative) Dishwasher service party service equipment equipment schedule 5
Foreword
This document is in accordance with the provisions of GB/T 1:1-2020 Standardization Guidelines Part 1: Structure and Drafting Rules of Standardization Documents
Drafting:
This document is part 10 of GB/T 22766 "After-sales service of household and similar electrical appliances": GB/T 22766 has been released
Lower part:
---Part 1: General requirements;
---Part 2: Special requirements for refrigerators;
---Part 3: Special requirements for air conditioners;
---Part 4: Special requirements for washing machines;
---Part 5: Special requirements for refrigerators;
---Part 6: Special requirements for electric water heaters;
---Part 7: Special requirements for range hoods;
---Part 8: Special requirements for vacuum cleaners;
---Part 9: Special requirements for air purifiers:
Please note that certain contents of this document may involve patents: The issuing agency of this document is not responsible for identifying patents:
This document was proposed by the China National Light Industry Council:
This document is under the jurisdiction of the National Household Appliances Standardization Technical Committee (SAC/TC46):
Drafting organizations of this document: Qingdao Haier Washing Machine Co:, Ltd:, Boxihua Home Appliance Service Jiangsu Co:, Ltd:, Shunde District, Foshan City
Washing Appliance Manufacturing Co:, Ltd:, Qingdao Product Quality Supervision and Inspection Institute, Qingdao Ririshun Lejia IoT Technology Co:, Ltd:, Qingdao
Haier Intelligent Technology R&D Co:, Ltd:
The main drafters of this document: Gao Gao, Jiang Li, Zhao Weidong, Wei Tingting, Lan Chuan, Li Li, Yu Cailing, Li Jianjian:
Introduction
In order to standardize the after-sales service requirements of household and similar electrical appliances, provide consumers with high-quality after-sales service experience and improve service quality
The standard of GB/T 22766 "After-sales service of household and similar electrical appliances" was formulated: In order to avoid too long, GB/T 22766 follows
The principle of generality and particularity is to be composed of the following parts:
---Part 1: General requirements;
---Part 2: Special requirements for refrigerators;
---Part 3: Special requirements for air conditioners;
---Part 4: Special requirements for washing machines;
---Part 5: Special requirements for refrigerators;
---Part 6: Special requirements for electric water heaters;
---Part 7: Special requirements for range hoods;
---Part 8: Special requirements for vacuum cleaners;
---Part 9: Special requirements for air purifiers;
---Part 10: Special requirements for dishwashers:
Part 1 gives the basic content and basic requirements of after-sales service for household and similar electrical appliances: Part 2 to Part 10 points
Do not give special requirements for after-sales service of various household appliances:
GB/T 22766:10 specifies the special requirements for the after-sales of dishwashers: It is used in conjunction with GB/T 22766:1 to carry out dishwasher sales for enterprises:
After service provides an important basis:
After-sales service for household and similar electrical appliances
Part 10: Special requirements for dishwashers
1 Scope
This document specifies the requirements for after-sales service providers of household and similar dishwashers (hereinafter referred to as "dishwashers"), the provision of after-sales services and
After-sales service specifications:
This document applies to the after-sales service of household and similar dishwashers:
2 Normative references
The contents of the following documents constitute indispensable clauses of this document through normative references in the text: Among them, dated quotations
Only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to
This document:
GB/T 22766:1 After-sales service of household and similar electrical appliances Part 1: General requirements
QB/T 1520 Electric dishwashers for household and similar purposes
QB/T 2837 Code of Conduct for Practitioners of Household and Similar Electrical Appliance Repair Service
3 Terms and definitions
The following terms and definitions defined in GB/T 22766:1, QB/T 1520, and QB/T 2837 apply to this document:
3:1
Serviceability
The extent to which the service party can provide services to the manufacturer or the distributor approved by the manufacturer:
4 Requirements of after-sales service providers
4:1 Overview
In addition to the relevant requirements in GB/T 22766:1, the after-sales service activities of the service party shall also meet the requirements of 4:2~4:4:
4:2 Basic requirements for after-sales service providers
4:2:1 The service party should be the dishwasher manufacturer or a qualified economic organization commissioned by the dishwasher manufacturer, and the service party should be in contact with the manufacturer or
The distributor approved by the manufacturer signs a commission agreement:
4:2:2 The service capability shall meet the service requirements of the manufacturer or the distributor approved by the manufacturer:
4:3 Basic requirements for business premises
4:3:1 The service party’s business premises should have clear door signs, office areas, maintenance areas, and spare parts areas; there should be operating instructions and operating instructions:
Make norms:
4:3:2 The service party’s business premises should have qualified water inlet and drainage channels:
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