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Database: 189760 (1 Nov 2025)
YD/T 4394.6-2023 English PDF
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YD/T 4394.6-2023
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(Natural language processing technology and product evaluation methods - Part 6: Customer service quality inspection system)
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YD/T 4394.6-2023
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Basic data
Standard ID
YD/T 4394.6-2023 (YD/T4394.6-2023)
Description (Translated English)
(Natural language processing technology and product evaluation methods - Part 6: Customer service quality inspection system)
Sector / Industry
Telecommunication Industry Standard (Recommended)
Classification of Chinese Standard
L67
Classification of International Standard
35.240
Date of Issue
2023-07-28
Date of Implementation
2023-11-01
Issuing agency(ies)
Ministry of Industry and Information Technology
Summary
This standard specifies the evaluation indicators and methods of the customer service quality inspection system. The quality inspection objects include not only manual customer service, but also intelligent customer service such as outbound calls, inbound calls, voice navigation and online consultation systems. It mainly includes the intelligent quality inspection system framework, indicators and assessment method. This standard is suitable for guiding third-party evaluation agencies in the evaluation and acceptance of customer service quality inspection systems.
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