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Database: 189760 (1 Nov 2025)
YD/T 4394.5-2023 English PDF
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YD/T 4394.5-2023
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(Natural language processing technology and product evaluation methods - Part 5: Intelligent customer service system)
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YD/T 4394.5-2023
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Basic data
Standard ID
YD/T 4394.5-2023 (YD/T4394.5-2023)
Description (Translated English)
(Natural language processing technology and product evaluation methods - Part 5: Intelligent customer service system)
Sector / Industry
Telecommunication Industry Standard (Recommended)
Classification of Chinese Standard
L67
Classification of International Standard
35.240
Date of Issue
2023-12-20
Date of Implementation
2024-04-01
Issuing agency(ies)
Ministry of Industry and Information Technology
Summary
This standard specifies the indicators and evaluation methods for intelligent customer service such as outbound calls, inbound calls, voice navigation, and online consultation. It mainly includes four dimensions: basic functions, AI core technology support capabilities, enterprise service capabilities, and system maturity. This standard is applicable to guide third-party evaluation agencies to carry out intelligent customer service system evaluation, acceptance, etc., and is also applicable to various intelligent customer service product forms such as outbound calls, inbound calls, language navigation, and online intelligent consultation systems.
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