| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| SB/T 11137-2015 | English | 319 |
Add to Cart
|
3 days [Need to translate]
|
Generation of chauffeur service operation specification
| Obsolete |
SB/T 11137-2015
|
PDF similar to SB/T 11137-2015
Basic data | Standard ID | SB/T 11137-2015 (SB/T11137-2015) | | Description (Translated English) | Generation of chauffeur service operation specification | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080.30 | | Word Count Estimation | 8,849 | | Date of Issue | 2015-11-09 | | Date of Implementation | 2016-09-01 | | Quoted Standard | GB/T 17242 | | Regulation (derived from) | Ministry of Commerce Announcement 2015 No.58 | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | | Summary | This standard stipulates the terminology and definition of the service of car driving service, the basic requirements of service operation, service flow and service quality management requirements. This standard is applicable to the operation and management of the service of car driving. | SB/T 11137-2015: Generation of chauffeur service operation specification---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Generation of chauffeur service operation specification
ICS 03.080.30
A12
Record number. 52336-2016
People's Republic of China domestic trade industry standard
Driver service specification
Released on.2015-11-09
2016-09-01 implementation
Published by the Ministry of Commerce
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China.
This standard was drafted. China Automobile Dealers Association, Beijing Benao Anda Automobile Driving Service Co., Ltd.
(Beijing) Co., Ltd., Beijing Borui Changyuan Technology Co., Ltd., Fortune Yijia (Beijing) Insurance Broker Co., Ltd.
The main drafters of this standard. Shen Jinjun, Yu Yuanzhang, Xiao Zhengsan, Zhang Shili, He Jin, Wang Xiaofeng, Yu Guohua, Zhang Jun, Han Fangfang, Hong Jun.
Driver service specification
1 Scope
This standard stipulates the terms and definitions involved in the service of automobile driving and driving, the basic requirements of business service behavior, service process and service quality.
Volume management requirements.
This standard applies to the operation and management of automobile service.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 17242 Complaint Handling Guide
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Driving chauffeur
Professionally engaged in the replacement of the owner of the vehicle (or the person who has the right to temporarily own the driving and management of the vehicle, collectively referred to as the customer)
The business conduct of the vehicle.
3.2
代驾公司companyofchauffeur
Companies and other business organizations that are legally established to engage in driving services and charge service fees.
3.3
Generation driver chauffeurs
A driver who is a member of the DJI company and is qualified to provide car-driven services to customers.
3.4
Driver admin chauffeuradministrator
According to the business needs of the company, the staff including the customer service, dispatch operation, evaluation and other management positions.
4 basic requirements of the company
4.1 It shall have legal and effective business operation qualifications, operate according to law, and operate with integrity.
4.2 The safety system should be sound. Has a standardized safety specification. Develop emergency plans for potential emergencies and accidents, and ensure personnel at all levels
Familiar with emergency response in emergencies.
4.3 The personnel system should be sound. Formulate standardized personnel recruitment, training, and dismissal systems. Develop a management system for administrators and drivers. Should be fixed
Safety training and driving training for various types of cars are carried out to improve driver safety awareness and basic skills.
4.4 The service quality management system should be improved. Service quality with reasonable pricing standards, service generation service procedures, customer service dispatch evaluation system, etc.
Management regulations and publicity in a prominent place in the business premises.
|