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SB/T 11136-2015: Specification of hourly homemaking service quality
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| SB/T 11136-2015 | English | 139 |
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Specification of hourly homemaking service quality
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SB/T 11136-2015
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Basic data | Standard ID | SB/T 11136-2015 (SB/T11136-2015) | | Description (Translated English) | Specification of hourly homemaking service quality | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080.30 | | Word Count Estimation | 6,621 | | Date of Issue | 2015-11-09 | | Date of Implementation | 2016-09-01 | | Quoted Standard | GB/T 19012-2008; GB/T 20647-2006; SB/T 10643-2011 | | Regulation (derived from) | Ministry of Commerce Announcement 2015 No.58 | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | | Summary | This standard stipulates the terminology and definition of the service, service organization and personnel requirements, service content and requirements, service quality assurance. This standard applies to the domestic part-time service. | SB/T 11136-2015: Specification of hourly homemaking service quality---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Specification of hourly homemaking service quality
ICS 03.080.30
A12
Record number. 52335-2016
People's Republic of China domestic trade industry standard
Housekeeping service hour service quality specification
Released on.2015-11-09
2016-09-01 implementation
Published by the Ministry of Commerce
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China.
This standard was drafted. Qingdao Home Economics Service Association, Qingdao Aixin Big Sister Service, Shandong Standardization Institute.
The main drafters of this standard. Shan Ying, Liu Airong, Xue Xiaolei, Zhu Hong, Yan Li, Yuan Jing, Qu Fachuan, Li Qian, Chen Chao.
Housekeeping service hour service quality specification
1 Scope
This standard specifies the terms and definitions, service organization and personnel requirements, service content and requirements, and service quality involved in the housekeeping hour service.
Guarantee.
This standard applies to domestic hospital hourly services.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 19012-2008 Quality Management Customer Satisfaction Organization Handling Complaint Guide
GB/T 20647.8-2006 Community Service Guide Part 8. Housekeeping services
SB/T 10643-2011 Basic Rules for Domestic Service
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Hours service hourlyhomemakingservice
According to the requirements of the domestic service contract, the housekeeping service is based on the hourly billing unit.
3.2
Hours waiter hourlyhomemakingserviceattendant
A domestic helper who calculates labor remuneration and provides services on an hourly basis.
4 Service organization and personnel requirements
4.1 Service organization
4.1.1 Qualifications required by 4.1 of SB/T 10643-2011 shall be available.
4.1.2 There should be a relatively fixed office space.
4.1.3 The professional ethics of hourly waiters should be strengthened.
4.1.4 The dynamic management of hourly waiters should be strengthened, including qualification and qualification review, job change management, and job assessment.
4.1.5 The hourly waiter should be continuously trained to master the service skills of the hourly service.
4.1.6 Reasonable arrangements should be made to coordinate hourly service hours and improve hourly service efficiency.
4.1.7 File management shall comply with the requirements of 4.3.1 of SB/T 10643-2011.
4.1.8 Contract management shall comply with the requirements of 5.4 of GB/T 20647.8-2006.
4.2 Service staff
4.2.1 The waiter should have a health certificate, no history of mental illness and infectious diseases.
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