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| SB/T 10401-2006 | English | 519 |
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Evaluations criteria for after-sale services of goods
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SB/T 10401-2006
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Basic data | Standard ID | SB/T 10401-2006 (SB/T10401-2006) | | Description (Translated English) | Evaluations criteria for after-sale services of goods | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080.01 | | Word Count Estimation | 13,110 | | Date of Issue | 2006-05-12 | | Date of Implementation | 2006-10-01 | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | | Summary | This standard specifies the evaluation methods commodity sales service, evaluation, evaluation procedures and evaluation criteria. This standard applies to the territory of the People's Republic of production and sales of enterprise service-oriented business service level evaluation. | SB/T 10401-2006: Evaluations criteria for after-sale services of goods---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Evaluations criteria for after-sale services of goods
ICS 03.080.01
A12
Record number. 17956-2006
People's Republic of China domestic trade industry standard
After-sales service evaluation system
Released on.2006-05-12
Implementation of.2006-10-01
Published by the Ministry of Commerce
Content
Foreword III
1 Scope 1
2 Terms and Definitions 1
3 Evaluation method 1
4 Evaluation method 1
5 Evaluation Management 2
6 Reviewers 2
7 Review Procedure 2
Appendix A (normative appendix) Production-oriented enterprise after-sales service evaluation index 3
Appendix B (normative appendix) Sales service-oriented enterprise after-sales service evaluation index 7
Foreword
Appendix A and Appendix B of this standard are normative appendices.
This standard was proposed by the China Business Federation.
This standard is managed by the Ministry of Commerce of the People's Republic of China.
This standard was drafted by the China Business Federation Convention and Exhibition Department.
The main drafters of this standard. Wang Min, Liang Rong, Tan Xinzheng, Shao Peng, Yan Jun.
After-sales service evaluation system
1 Scope
This standard specifies the evaluation methods, evaluation indicators, evaluation procedures and evaluation criteria for after-sales service.
This standard applies to the evaluation of the after-sales service level of production enterprises and sales service enterprises in the People's Republic of China.
2 Terms and definitions
The following terms and definitions apply to this standard.
2.1
The tangible products produced or sold by the enterprise meet the relevant standards and laws and regulations, and the quality is allowed in the territory of the People's Republic of China.
Sales within.
2.2
Enterprise products that have entered the market circulation.
2.3
Have their own products and established a production system for the sales system.
2.4
A commercial enterprise that does not produce products by itself and only sells other enterprise products.
2.5
A general term for a variety of services that a business provides to a customer after the purchase of the product in accordance with the attributes of the product.
2.6
The general name of the evaluation indicators consists of a set of specific evaluation indicators.
3 Evaluation methods
3.1 The basis for the evaluation of after-sales service is the implementation of the evaluation indicators specified in this standard during the after-sales service.
3.2 The evaluation index of the after-sales service level of production enterprises shall be implemented in Appendix A.
3.3 The evaluation indicators of the after-sales service level of sales service-oriented enterprises shall be implemented in accordance with Appendix B.
3.4 For the above two types of enterprises, the evaluation of the after-sales service level shall be carried out in accordance with the evaluation methods and evaluation procedures stipulated in this standard.
4 Evaluation methods
4.1 In the implementation of after-sales service evaluation, the scoring system is used to evaluate the level of after-sales service of the enterprise, and the enterprise is evaluated according to the score.
Whether the after-sales service work is up to standard.
4.2 When implementing the after-sales service evaluation, design the enterprise questionnaire according to the appendix of this standard.
4.3 When implementing the after-sales service evaluation, you should select the professionals in the participating enterprise industry as judges to participate in the corporate questionnaire.
Rating work.
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