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LBT073-2019: Requirements of quality optimization for tour product of travel service
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| LB/T 073-2019 | English | 229 |
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Requirements of quality optimization for tour product of travel service
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LB/T 073-2019
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Basic data | Standard ID | LB/T 073-2019 (LB/T073-2019) | | Description (Translated English) | Requirements of quality optimization for tour product of travel service | | Sector / Industry | Travel & Tourism Industry Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.200 | | Word Count Estimation | 10,151 | | Date of Issue | 2019-03-25 | | Date of Implementation | 2019-08-01 | | Issuing agency(ies) | Ministry of Culture and Tourism of the People's Republic of China | LBT073-2019: Requirements of quality optimization for tour product of travel service---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Requirements of quality optimization for tour product of travel service
ICS 03.200
A12
People's Republic of China Tourism Industry Standard
Quality optimization requirements for tourism products of travel agencies
2019-03-25 released
2019-08-01 implementation
Issued by the Ministry of Culture and Tourism of the People's Republic of China
Table of contents
Foreword Ⅰ
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 Basic requirements 2
5 Product design 2
6 Product promotion, description and sales 2
7 Package tourism products 2
8 Single commissioned tourism products 6
9 Customized travel products 6
10 Theme and characteristic tourism products 6
11 Value-added services 6
12 Security and emergency response 6
13 After-sales service and product improvement 7
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard was proposed by the Ministry of Culture and Tourism of the People's Republic of China.
This standard is under the jurisdiction of the National Tourism Standardization Technical Committee (SAC/TC210).
Drafting organizations of this standard. Marketing Management Department of Ministry of Culture and Tourism, China Youth Travel Holding Co., Ltd.
The main drafters of this standard. Li Jing, Li Guang, Li Yabin, Zhao Xiaoyu, Diao Shuang, Zhang Yuanhua, Yan Ming.
Quality optimization requirements for tourism products of travel agencies
1 Scope
This standard specifies the quality optimization requirements in the planning, design, sales, execution, and service of travel products for travel agencies.
This standard applies to travel products designed and sold by travel agencies in the People's Republic of China for domestic and outbound travel of Chinese citizens.
2 Normative references
The following documents are indispensable for the application of this document. For dated reference documents, only the dated version applies to this document.
For undated references, the latest version (including all amendments) applies to this document.
GB/T 15971 Guide Service Specification
GB/T 26359 Specification for Tourist Bus Facilities and Services
GB/T 31385 General Rules for Travel Agency Service
GB/T 32942 General Specification for Travel Agency Products
LB/T 029-2014 Service requirements for travel agency service outlets
LB/T 039 Guide to guide civilized tourism standards
LB/T 040 Travel agency pre-departure description service specifications
SB/T 10856 Group Meal Management Service Specification
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
travel product
The tourist routes or projects mainly composed of tourist attractions, tourist facilities and planning arrangements provided by travel agencies to tourists, and attached
The supporting services on it.
[GB/T 31385-2015, definition 3.4]
3.2
Fulfillment assistant
A legal person, natural person or other person who has a contractual relationship with a travel agency to assist it in fulfilling its obligations in the package travel contract and actually provide related services
organization.
3.3
Package travel products
If the travel agency provides to tourists, the travel agency pre-arranges the itinerary, provides or provides transportation, accommodation, meals through the performance assistant (3.2)
Two or more tourism services, such as drinking, sightseeing, tour guide or tour leader, etc., a tourism product in which the tourist pays the total cost of the tour.
3.4
Single commissioned tourism product
Travel agencies are entrusted by tourists to provide individual travel products and supporting services attached to them according to their needs.
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