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Cross-border E-commerce - Specification for online dispute resolution documents
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GB/T 41127-2021
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Basic data Standard ID | GB/T 41127-2021 (GB/T41127-2021) | Description (Translated English) | Cross-border E-commerce - Specification for online dispute resolution documents | Sector / Industry | National Standard (Recommended) | Classification of Chinese Standard | A13 | Word Count Estimation | 21,246 | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration |
GB/T 41127-2021: Cross-border E-commerce - Specification for online dispute resolution documents---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Cross-border E-commerce -- Specification for online dispute resolution documents
ICS 01:140:30
CCSA13
National Standards of People's Republic of China
Document Specification for Online Dispute Resolution in Cross-border E-commerce
Published on 2021-12-31
2022-07-01 Implementation
State Administration for Market Regulation
Released by the National Standardization Administration
directory
Preface III
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Main types of documents and requirements for elements 2
5 Information Security Requirements4
6 Validation method 4
Appendix A (normative) Online Negotiation Document Element 5
Appendix B (normative) Online Mediation Document Element 8
Appendix C (normative) Online Arbitration Document Element 13
Reference 17
foreword
This document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules of Standardization Documents"
drafted:
Please note that some content of this document may be patented: The issuing agency of this document assumes no responsibility for identifying patents:
This document is proposed and managed by the National Standardization Technical Committee on E-Commerce Quality Management (SAC/TC563):
This document is drafted by: Shenzhen Zhongxin E-commerce Transaction Guarantee Promotion Center, Shenzhen Institute of Standards and Technology (Shenzhen Articles Editor)
Code Office), Century Fuxuan Technology Development (Beijing) Co:, Ltd:, Information Center of the State Administration for Market Regulation, Optimal Morning (Chengdu) Maker Space Co:, Ltd:
Company, Hangzhou Dianzi University:
The main drafters of this document: Du Jia, Tan Jianjun, Lv Yiliang, Zhou Xiang, Zhang Xihui, Xiao Yangwen, Pan Yao, Zeng Li, Li Yang, Hong Ting, Xu Shenglin,
Wen Liqun, Wu Gang, Jiang Tseng, Dai Dandan:
Document Specification for Online Dispute Resolution in Cross-border E-commerce
1 Scope
This document specifies the main types of documents used in online negotiation, online mediation and online arbitration for cross-border e-commerce dispute resolution
Type and element requirements, information security requirements, and the corresponding verification methods are described:
This document is applicable to disputes arising from the purchase of products or services by consumers through cross-border e-commerce platforms and websites operating in China
Relying on third-party online dispute resolution platforms to resolve disputes, as well as the planning, design, development and application of online dispute resolution platforms: v:
Proceedings do not apply to this document:
2 Normative references
The contents of the following documents constitute essential provisions of this document through normative references in the text: Among them, dated citations
documents, only the version corresponding to that date applies to this document; for undated references, the latest edition (including all amendments) applies to
this document:
GB/T 28448 Information Security Technology Network Security Level Protection Evaluation Requirements
3 Terms and Definitions
The following terms and definitions apply to this document:
3:1
E-commerce E-commerce
Business activities that sell goods or provide services through information networks such as the Internet:
3:2
E-commerce platform E-commerce platform
Provide web space, virtual business venue, transaction and transaction matching, information release, funds for both parties or multiple parties in e-commerce
Information network system for some or all services such as payment:
[Source: GB/T 35408-2017, 2:1:2]
3:3
cross-borderE-commerce
E-commerce for product import and export through e-commerce platforms:
[Source: GB/T 35408-2017, 2:1:3]
3:4
online dispute resolution; ODR
A mechanism for resolving disputes through information networks such as the Internet:
3:5
onlinedisputeresolutionplatform
ODR platform
During the online dispute resolution process, ensure that the disputed data is securely generated, sent, received, stored, exchanged or otherwise handled in communications:
system:
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