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GB/T 41127-2021 English PDF

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GB/T 41127-2021: Cross-border E-commerce - Specification for online dispute resolution documents
Status: Valid
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GB/T 41127-2021English399 Add to Cart 4 days [Need to translate] Cross-border E-commerce - Specification for online dispute resolution documents Valid GB/T 41127-2021

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Basic data

Standard ID GB/T 41127-2021 (GB/T41127-2021)
Description (Translated English) Cross-border E-commerce - Specification for online dispute resolution documents
Sector / Industry National Standard (Recommended)
Classification of Chinese Standard A13
Word Count Estimation 21,246
Issuing agency(ies) State Administration for Market Regulation, China National Standardization Administration

GB/T 41127-2021: Cross-border E-commerce - Specification for online dispute resolution documents

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Cross-border E-commerce -- Specification for online dispute resolution documents ICS 01:140:30 CCSA13 National Standards of People's Republic of China Document Specification for Online Dispute Resolution in Cross-border E-commerce Published on 2021-12-31 2022-07-01 Implementation State Administration for Market Regulation Released by the National Standardization Administration directory Preface III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 Main types of documents and requirements for elements 2 5 Information Security Requirements4 6 Validation method 4 Appendix A (normative) Online Negotiation Document Element 5 Appendix B (normative) Online Mediation Document Element 8 Appendix C (normative) Online Arbitration Document Element 13 Reference 17

foreword

This document is in accordance with the provisions of GB/T 1:1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules of Standardization Documents" drafted: Please note that some content of this document may be patented: The issuing agency of this document assumes no responsibility for identifying patents: This document is proposed and managed by the National Standardization Technical Committee on E-Commerce Quality Management (SAC/TC563): This document is drafted by: Shenzhen Zhongxin E-commerce Transaction Guarantee Promotion Center, Shenzhen Institute of Standards and Technology (Shenzhen Articles Editor) Code Office), Century Fuxuan Technology Development (Beijing) Co:, Ltd:, Information Center of the State Administration for Market Regulation, Optimal Morning (Chengdu) Maker Space Co:, Ltd: Company, Hangzhou Dianzi University: The main drafters of this document: Du Jia, Tan Jianjun, Lv Yiliang, Zhou Xiang, Zhang Xihui, Xiao Yangwen, Pan Yao, Zeng Li, Li Yang, Hong Ting, Xu Shenglin, Wen Liqun, Wu Gang, Jiang Tseng, Dai Dandan: Document Specification for Online Dispute Resolution in Cross-border E-commerce

1 Scope

This document specifies the main types of documents used in online negotiation, online mediation and online arbitration for cross-border e-commerce dispute resolution Type and element requirements, information security requirements, and the corresponding verification methods are described: This document is applicable to disputes arising from the purchase of products or services by consumers through cross-border e-commerce platforms and websites operating in China Relying on third-party online dispute resolution platforms to resolve disputes, as well as the planning, design, development and application of online dispute resolution platforms: v: Proceedings do not apply to this document:

2 Normative references

The contents of the following documents constitute essential provisions of this document through normative references in the text: Among them, dated citations documents, only the version corresponding to that date applies to this document; for undated references, the latest edition (including all amendments) applies to this document: GB/T 28448 Information Security Technology Network Security Level Protection Evaluation Requirements

3 Terms and Definitions

The following terms and definitions apply to this document: 3:1 E-commerce E-commerce Business activities that sell goods or provide services through information networks such as the Internet: 3:2 E-commerce platform E-commerce platform Provide web space, virtual business venue, transaction and transaction matching, information release, funds for both parties or multiple parties in e-commerce Information network system for some or all services such as payment: [Source: GB/T 35408-2017, 2:1:2] 3:3 cross-borderE-commerce E-commerce for product import and export through e-commerce platforms: [Source: GB/T 35408-2017, 2:1:3] 3:4 online dispute resolution; ODR A mechanism for resolving disputes through information networks such as the Internet: 3:5 onlinedisputeresolutionplatform ODR platform During the online dispute resolution process, ensure that the disputed data is securely generated, sent, received, stored, exchanged or otherwise handled in communications: system:

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