GB/T 37652-2019 (GB/T37652-2019, GBT 37652-2019, GBT37652-2019)
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| GB/T 37652-2019 | English | 199 |
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Requirements for after-sales service of furniture
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GB/T 37652-2019
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Standards related to: GB/T 37652-2019
| Standard ID | GB/T 37652-2019 (GB/T37652-2019) | | Description (Translated English) | Requirements for after-sales service of furniture | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | Y80 | | Classification of International Standard | 97.140 | | Word Count Estimation | 10,199 | | Date of Issue | 2019-06-04 | | Date of Implementation | 2020-01-01 | | Drafting Organization | National Furniture Product Quality Supervision and Inspection Center (Guangdong), Guangdong United Furniture Group Co., Ltd., Foshan Nanhai Xinda Gaofan Industrial Co., Ltd., Dongguan Musi Bedroom Supplies Co., Ltd., Zhongshan Zhongtailong Office Supplies Co., Ltd., Zhejiang Provincial Furniture and Hardware Research Institute, Shenzhen Changjiang Furniture Co., Ltd., Zhaoqing Modern Zhumei Home Furnishing Co., Ltd., Zhongshan Huasheng Furniture Manufacturing Co., Ltd., Guangzhou Zhisheng Guanmei Furniture Co., Ltd., Guangdong Hongye Furniture Manufacturing Co., Ltd., Guangxi Zhiguang Furniture Group Co., Ltd., Zhongshan Fandu Home Furnishing Technology Co., Ltd., Xilinmen Furniture Co., Ltd., Hubei Lianle Bedding Group Co., Ltd., Mingzhu Furniture Co., Ltd., Meike International Household Products Co., Ltd., Foshan Weishang Furniture Manufacturing Co., Ltd., Zhejiang Shengao Furniture Co., Ltd. | | Administrative Organization | National Furniture Standardization Technical Committee (SAC/TC 480) | | Proposing organization | China National Light Industry Federation | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration |
GB/T 37652-2019
Requirements for after-sales service of furniture
ICS 97.140
Y80
National Standards of People's Republic of China
Furniture after-sales service requirements
Published on.2019-06-04
2020-01-01 implementation
State market supervision and administration
China National Standardization Administration issued
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
Please note that some of the contents of this document may involve patents. Publication of this document
The organization does not assume responsibility for identifying these patents.
This standard was proposed by the China Light Industry Association.
This standard is under the jurisdiction of the National Furniture Standardization Technical Committee (SAC/TC480).
This standard was drafted. National Furniture Product Quality Supervision and Inspection Center (Guangdong), Guangdong Federal Furniture Group Co., Ltd., Foshan South
Haixinda Gaofan Industrial Co., Ltd., Dongguan Moussi Bedding Supplies Co., Ltd., Zhongshan Zhongtailong Office Supplies Co., Ltd., Zhejiang Province
And Hardware Research Institute, Shenzhen Changjiang Furniture Co., Ltd., Zhaoqing Modern Zhumei Home Furnishing Co., Ltd., Zhongshan Huasheng Furniture Manufacturing Co., Ltd.
Division, Guangzhou Zhisheng Guanmei Furniture Co., Ltd., Guangdong Hongye Furniture Manufacturing Co., Ltd., Guangxi Zhiguang Furniture Group Co., Ltd., Zhongshan City
Home Furnishing Technology Co., Ltd., Xilinmen Furniture Co., Ltd., Hubei Lianle Bedding Group Co., Ltd., Mingzhu Furniture Co., Ltd.
Meike International Household Products Co., Ltd., Foshan Weishang Furniture Manufacturing Co., Ltd., Zhejiang Shengao Furniture Manufacturing Co., Ltd., Yusheng Technology
Co., Ltd., Xiamen Standard & Poor's Standardization Service Co., Ltd., Zhejiang Senchuan Furniture Co., Ltd., Anji Zhongxing Hardware Manufacturing Co., Ltd., Ann
Jixian Chaojie Furniture Factory, Xiamen Donggang Huanmei Furniture Co., Ltd.
The main drafters of this standard. Chen Jinhan, Hai Lingchao, Wang Hongqiang, Zhou Shanlin, Liu Xue, Luo Ligang, He Guangjing, Wang Liping, Chen Qiugui, Yao Ruolin,
Zhong Yaocan, Yao Yonghong, Zhang Aijun, Wang Hongjie, Li Zhiguang, Xu Fei, Chen Ayu, Zhou Yi, Wang Jianbing, Gu Shaojun, Li Gan, Zhang Xujun, Xu Jinhua,
Chen Zhizhong, Hu Senchuan, Luo Wanxiang, Li Bizhen, Xu Min, Yang Zhiyong.
Furniture after-sales service requirements
1 Scope
This standard specifies the terms and definitions of furniture after-sales service and service requirements.
This standard applies to furniture after-sales service activities.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB/T 17242 Complaint Handling Guide
GB/T 27922 Commodity after-sales service evaluation system
GB/T 28202 furniture industry terminology
3 Terms and definitions
The following terms and definitions as defined in GB/T 28202 apply to this document.
3.1
Service provider
The final seller of the product.
3.2
After-sales service after-salesservice
After the furniture is sold and accepted, the service party shall bear the relevant contents of the contract and perform the relevant legal responsibilities.
3.3
Three pack service threeguarantees
The repair, replacement, and return service provided by the service party.
4 Service requirements
4.1 General
4.1.1 The service provider shall have an organization of after-sales service and meet the following requirements.
--- Establish an after-sales service network corresponding to the organization, equipped with full-time staff and effectively supervise the operation of service quality;
--- Provide equipment, instruments and protective equipment that match the after-sales service;
--- Establish a fast and effective channel or platform for communication with customers, and arrange special personnel to be responsible for customer information, record the time of acceptance,
Receiving, recording, communicating, confirming and processing service information;
--- Equipment and instruments should be regularly calibrated and maintained in accordance with the relevant national regulations and the internal documents of the service organization;
--- Training for service personnel to provide professional ethics, relevant national laws and regulations and professional competence.
4.1.2 The service provider shall establish a clear customer service concept and service commitment applicable to itself.
4.1.3 The service party shall comply with the relevant provisions of the State when establishing, operating and carrying out various service activities.
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