GB/T 31526: Evolution and historical versions
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Evaluation of service quality for electronic commerce platform
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GB/T 31526-2025
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| GB/T 31526-2015 | English | 359 |
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Evaluation and classification of service quality for electronic commerce platform
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GB/T 31526-2015
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Basic data | Standard ID | GB/T 31526-2025 (GB/T31526-2025) | | Description (Translated English) | Evaluation of service quality for electronic commerce platform | | Sector / Industry | National Standard (Recommended) | | Date of Implementation | 2025-12-01 | | Older Standard (superseded by this standard) | GB/T 31526-2015 | GB/T 31526-2015: Evaluation and classification of service quality for electronic commerce platform
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Evaluation and classification of service quality for electronic commerce platform
ICS 35.240.60
A10
National Standards of People's Republic of China
E-commerce platform for service quality evaluation and classification
Issued on. 2015-05-15
2015-12-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Table of Contents
Introduction Ⅲ
Introduction Ⅳ
1 Scope 1
2 Normative references 1
3 Terms and definitions
4 1 e-commerce platform service system
5 e-commerce platform service quality evaluation index 3
Evaluation Content 4 6
7 Evaluation Principles and Methods 9
8 e-commerce platform service quality grading 10
9 Extension Principles and Methods 11
Reference 12
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
This standard by the National Standardization Technical Committee on Electronic Business (SAC/TC83) and focal points.
This standard was drafted. Dongguan, Guangdong Province Quality Supervision and Testing Center, the National Software Quality Supervision and Inspection Center, Standard Commercial Union
(Beijing) Data Services Limited, Guangzhou Institute of Standardization, Qingdao Institute of Standardization, RoyalTek Fujian Agricultural Science and Technology Co., Ltd.,
National Institute of Standardization.
The main drafters of this standard. SUN Zhao Yang, Cheng Yue, Li Gu Wen, Zhou Yue, Liang Xiaoming, salty Kui Tong, Liu Ying, Yuan Zheng, Zhao Bo Jian, Wang Zhimin, Sui Yuan,
Cao nine new, Shilian Jie, Dong serials, Wang Wei, Titles.
Introduction
This standard from the perspective of the consumer e-commerce platform to evaluate the quality of service does not include third-party merchants and other similar platforms
Evaluation Guan Fang Duiping station quality of service.
The standard e-commerce platform for the evaluation of the object to the transaction process for the evaluation of clues to the process-related aspects of e-commerce transaction services
In order to evaluate, and carry out service quality evaluation. E-commerce platform and proprietary third-party platforms are based on the same platform for the brand to provide consumers
Service, so the standard platform for e-commerce platform also includes self-refer not only to third-party platforms. Can be single or multiple in accordance with the trading process
Form part of a combination of different types of platforms QOS evaluation.
E-commerce platform for service quality evaluation and classification
1 Scope
This standard specifies the e-commerce platform service system, service quality evaluation and evaluation of content, evaluation methods and principles and draw level
Points method.
This standard applies to third party e-commerce platform for service quality evaluation, but also for self-evaluation of e-commerce platform.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 19038 Customer Satisfaction Evaluation Model and Method Guide
GB/T 19039 General customer satisfaction survey
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
E-commerce electroniccommerce
In electronic form of business activities.
Note. Use between the main economic activity of modern information technology and network technology (including the Internet, mobile networks and other information networks) to carry out business activities to achieve net
On contact, contracting, payment and other key aspects of the business activities of some or all electronic, including transactions in goods, services and intellectual property transactions and other transactions.
3.2
E-commerce platform electroniccommerceplatform
E-commerce activities in two or more parties to the transaction to provide dealmakers and related service information network system combined.
NOTE. The standard refers to e-commerce platform to provide related services for the consumer information network system.
3.3
Consumer consumer
customer
The use of e-commerce platform, organizations or individuals to purchase products and services.
3.4
QOS servicequality
The inherent characteristics of the services provided by e-commerce platform to meet the requirements of the consumer level.
4 e-commerce platform service system
4.1 Architecture
This standard specifies the e-commerce platform services system, including role based security, transaction services, and service results, its architecture
see picture 1.
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