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GB/T 27917.2-2023: Express service - Part 2: Organization requirements
Status: Valid GB/T 27917.2: Evolution and historical versions
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 27917.2-2023 | English | 289 |
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Express service - Part 2: Organization requirements
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GB/T 27917.2-2023
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| GB/T 27917.2-2011 | English | 559 |
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Express service -- Part 2: Organization requirements
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GB/T 27917.2-2011
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PDF similar to GB/T 27917.2-2023
Basic data | Standard ID | GB/T 27917.2-2023 (GB/T27917.2-2023) | | Description (Translated English) | Express service - Part 2: Organization requirements | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.240 | | Word Count Estimation | 14,150 | | Date of Issue | 2023-12-28 | | Date of Implementation | 2024-04-01 | | Older Standard (superseded by this standard) | GB/T 27917.2-2011 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 27917.2-2023: Express service - Part 2: Organization requirements---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 03:240
CCSA12
National Standards of People's Republic of China
Replace GB/T 27917:2-2011
Courier Services Part 2: Organizational Requirements
Published on 2023-12-28
2024-04-01 Implementation
State Administration for Market Regulation
Released by the National Standardization Administration Committee
Table of contents
Preface III
Introduction IV
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 General requirements 1
5 Service Subject 2
6 Service Products 2
7 Service places and facilities 2
8 Packaging supplies and equipment 3
9 Practitioner Management 4
10 Information Systems 4
11 Data Security 4
12 Service Contract 6
13 Service Security 6
14 Service quality 7
Reference 9
Foreword
This document complies with the provisions of GB/T 1:1-2020 "Standardization Work Guidelines Part 1: Structure and Drafting Rules of Standardization Documents"
Drafting:
This document is Part 2 of GB/T 27917 "Express Service": GB/T 27917 has released the following parts:
---Part 1: Basic terminology;
---Part 2: Organizational requirements;
---Part 3: Service link:
This document replaces GB/T 27917:2-2011 "Express Service Part 2: Service Organization" and is consistent with GB/T 27917:2-2011
In addition to structural adjustments and editorial changes, the main technical changes are as follows:
---Added a chapter "General Requirements" (see Chapter 4);
---Change "Qualification" to "Service Subject" (see Chapter 5, Chapter 5 of the:2011 edition);
---Added a "Service Products" chapter (see Chapter 6);
---Changed the requirements for "express mail processing place" and "express delivery business place" (see 7:1, 7:2, 8:1, 8:2 of the:2011 version);
---Added requirements for "intelligent collection and investment service terminals" and "express service stations" (see 7:3 and 7:4);
---Deleted the requirement of "customs express supervision place" (see 8:3 of the:2011 version);
--- Added requirements for "express packaging supplies" (see 8:1);
---Added a chapter on "Practitioner Management" (see Chapter 9);
---Added a "Data Security" chapter (see Chapter 11);
---Change "Service Format Contract" to "Service Contract" (see Chapter 12, Chapter 11 of the:2011 edition);
---Changed the requirements for "service quality" (see Chapter 14, Chapter 16 of the:2011 edition):
Please note that some content in this document may be subject to patents: The publisher of this document assumes no responsibility for identifying patents:
This document is submitted by the State Post Bureau:
This document is under the jurisdiction of the National Postal Industry Standardization Technical Committee (SAC/TC462):
This document was drafted by: China Institute of Standardization, Development Research Center of the State Post Bureau
The main drafters of this document: Zeng Yi, Jin Zongzhen, Cao Lili, Geng Yan, Wang Qi, Peng Bin, Liu Qi, Wang Qiaohui, Hou Fei, Liu Na, Wang Mengxiang,
Zheng Juaner, Wang Nana, Zhou Xingyao, Wan Fujun, Zhang Yuchen:
The previous versions of this document and the documents it replaces are as follows:
---First published as GB/T 27917:2-2011 in:2011;
---This is the first revision:
Introduction
GB/T 27917 "Express Service" is planned to consist of three parts:
---Part 1: Basic terminology: The purpose is to define the basic concepts of express delivery services and clarify their relationship with practitioners, categories of express delivery services, and special
Basic terms related to express mail, service facilities and equipment, service supplies, service links, and service quality:
---Part 2: Organizational requirements: The purpose is to stipulate the overall requirements for express delivery service entities, service entities, service products, and service locations:
and facilities, packaging supplies and equipment, employees, information systems, data security, service contracts, service security, and service quality:
this requirement:
---Part 3: Service link: The purpose is to stipulate the service links of domestic express delivery business (excluding express delivery business from Hong Kong, Macao and Taiwan), as well as international
Specific requirements for express delivery services within the territory of the People's Republic of China and Hong Kong, Macao and Taiwan express delivery services within the mainland (mainland):
Courier Services Part 2: Organizational Requirements
1 Scope
This document stipulates the overall requirements for express delivery service entities, service entities, service products, service locations and facilities, packaging supplies and equipment,
Basic requirements for employee management, information systems, data security, service contracts, service security, and service quality:
This document applies to entities that provide domestic and international express delivery services:
2 Normative reference documents
The contents of the following documents constitute essential provisions of this document through normative references in the text: Among them, the dated quotations
For undated referenced documents, only the version corresponding to that date applies to this document; for undated referenced documents, the latest version (including all amendments) applies to
this document:
GB/T 16606 (all parts) Express packaging supplies
GB/T 27917:1 Express services Part 1: Basic terminology
GB/T 27917:3 Express services Part 3: Service links
GB/T 39083 Specification for exchange of payment information for express delivery services
GB/T 40043 Specification for information exchange on express delivery services and e-commerce
GB/T 40044 Specification for warehousing and distribution information exchange in express delivery service manufacturing industry
GB/T 41833 Express electronic waybill
GA1468 Security precaution requirements for shipping companies
YZ/T 0153 Express terminal delivery service information exchange specification
YZ/T 0167 Express Containers Part 2: Container Bags
YZ/T 0189 Personal information protection requirements for delivery service users
3 Terms and definitions
The terms and definitions defined in GB/T 27917:1 apply to this document:
4 General requirements
4:1 Timeliness
Express delivery services should be completed within the time limit promised or agreed upon by the express delivery service entity:
4:2 Accuracy
The express delivery service entity shall deliver the express parcel to the agreed delivery address, recipient or the recipient designated by the recipient:
4:3 Security
Express delivery service entities should implement various national express delivery safety management systems, be equipped with safety facilities and equipment, and establish complete safety guarantee mechanisms:
control, maintain information security, ensure the personal and property safety of employees and users, as well as public safety and national security:
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