GB/T 42931-2023 English PDF

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GB/T 42931-2023: Facility management - Guidance on benchmarking
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Standard ID	USD	BUY PDF	Lead-Days	Standard Title (Description)	Status
GB/T 42931-2023	569	Add to Cart	5 days	Facility management - Guidance on benchmarking	Valid

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Basic data

Standard ID: GB/T 42931-2023 (GB/T42931-2023)
Description (Translated English): Facility management - Guidance on benchmarking
Sector / Industry: National Standard (Recommended)
Classification of Chinese Standard: J04
Classification of International Standard: 03.080.01
Word Count Estimation: 30,337
Date of Issue: 2023-08-06
Date of Implementation: 2023-08-06
Issuing agency(ies): State Administration for Market Regulation, China National Standardization Administration

GB/T 42931-2023: Facility management - Guidance on benchmarking

---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 03.080.01 CCSJ04 National Standards of People's Republic of China Facilities Management Benchmark Analysis Guide Published on 2023-08-06 2023-08-06 Implementation State Administration for Market Regulation Released by the National Standardization Administration Committee

Table of contents

Preface III Introduction IV 1 Scope 1 2 Normative reference documents 1 3 Terms and Definitions 1 4 General Provisions 3 4.1 Objective 3 4.2 Practical feasibility 3 4.3 Process continuity3 5 Method 3 6 Planning 4 6.1 Overview 4 6.2 Determine goals and comparison range 4 6.3 Select key performance indicators 4 6.4 Select comparison object 5 6.5 Determine methods of data collection and analysis5 7 Implementation 5 7.1 Overview 5 7.2 Collecting and analyzing data5 7.3 Identify performance gaps6 7.4 Report results and set future performance targets6 7.5 Develop action plans and implement them 6 8 Inspection and evaluation7 8.1 Overview 7 8.2 Inspection and evaluation of processes7 8.3 Inspection and evaluation of performance7 9 improvements 7 9.1 Overview 7 9.2 Input to improvement plan 7 9.3 Continuous improvement8 Appendix A (Informative) Typical Facility Management Benchmark Comparative Analysis Category 9 Appendix B (Informative) Facility Management Benchmark Comparison Analysis Indicator Selection Example 11 Appendix C (Informative) Facility Management Benchmark Comparative Analysis Data Collection Questionnaire Example 16 Appendix D (Informative) Facility Management Benchmark Comparison Analysis Process Inspection and Evaluation Questionnaire Example 21 Reference 22 Figure 1 Process of benchmark comparison analysis 4 Table 1 Characteristics of benchmark comparison analysis of different comparison objects5 Table A.1 List of typical facilities management benchmark comparison analysis categories 9 Table B.1 Facility management benchmark comparison analysis indicator selection example 11 Table D.1 Facility Management Benchmark Comparison Analysis Process Inspection and Evaluation Questionnaire Example 21

Foreword

This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1.Structure and Drafting Rules of Standardization Documents" Drafting. Please note that some content in this document may be subject to patents. The publisher of this document assumes no responsibility for identifying patents. This document is proposed by China Machinery Industry Federation. This document is under the jurisdiction of the National Facilities Management Standardization Technical Committee (SAC/TC581). This document was drafted by. Shenzhen Facilities Home Technology Co., Ltd., Beijing Bolu Xinyuan Facilities Management Co., Ltd., Shanghai Feizhe Facilities Management Consulting Co., Ltd., China Machinery Productivity Promotion Center Co., Ltd., Beijing Zhixing Facilities Technology Co., Ltd., Tencent Technology (Shenzhen) Co., Ltd. Company, BMW Brilliance Automotive Co., Ltd., China Jiliang University, New Dazheng Property Group Co., Ltd., Beijing CLP Kyle Facilities Management Co., Ltd. Co., Ltd., Suzhou Dongwu Property Management Co., Ltd., Shenyang Futer Technology Services Co., Ltd., Kunming Hengying Real Estate Co., Ltd., Volkswagen Che (China) Investment Co., Ltd. The main drafters of this document. Wu Jiao, Fan Xuesong, Liu Jun, Zhang Limin, Huang Chengyu, Xu Qiubo, Zhang Mingjie, Chen Yuansheng, Ma Hongyu, Zhu Chunhua, Yang Youhong, Gu Xiyin, Feng Weizhong, Tang Qinghua, Li Xuerong, Wang Zhenmin, Jiang Yuan, Wu Hao.

Introduction

0.1 Purpose Facilities management has just started in our country, and it has become a basic function of organizations in advanced foreign countries. For starting to follow and activate the device For domestic organizations in facility management, how to use advanced benchmark comparison analysis methods and combine their own actual conditions to establish and improve their facility management Implementing a management system is a difficult point and this document will meet this need. This document uses the Plan-Do-Check-Act (PDCA) approach to develop an overall framework for facility management benchmark comparison analysis. principles to planning, implementation, inspection and evaluation, and improvement guidelines, and provides the selection of indicators involved in the benchmark comparison analysis process in the appendix. Relevant examples of key links such as selection and data collection are designed to provide various organizations with practical guidance related to facility management benchmark comparison analysis. 0.2 Effect This document can guide various organizations to effectively and efficiently carry out facilities management benchmark comparison analysis, and then establish the core business of the organization that meets the needs. Facilities management benchmark comparison analysis system for service development needs. 0.3 Method Facilities management organizations should conduct benchmark comparison analysis through the “Plan-Do-Check-Act” (PDCA) method, which can be simplified The key points are described below. ---Planning (P). Determine goals, comparison scope, key performance indicators, comparison objects, and data collection tools and methods; ---Implementation (D). Collect and analyze data based on the planning plan, identify gaps, report results, set future performance goals, and implement Establish a rectification plan; ---Inspection (C). Review the effectiveness and efficiency of the implementation of rectification work, discover, track and solve problems that exist during the benchmark comparison analysis process question; ---Disposal (A). Continue to pay attention to the results of the inspection and evaluation of the benchmark comparison analysis work, and formulate an improvement plan for the benchmark comparison analysis. Facilities Management Benchmark Analysis Guide

1 Scope

This document establishes the overall principles related to facility management benchmark comparison analysis and provides guidance for planning, implementation, inspection and evaluation, and improvement processes. Guidance is provided. This document is suitable for facilities management benchmarking analysis activities in all types of organizations.

2 Normative reference documents

The contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, the dated quotations For undated referenced documents, only the version corresponding to that date applies to this document; for undated referenced documents, the latest version (including all amendments) applies to this document. GB/T 36688 Facility Management Terminology (GB/T 36688-2018, ISO 41011.2017, IDT)

3 Terms and definitions

The terms and definitions defined in GB/T 36688 and below apply to this document. 3.1 Benchmark A reference point or metric against which processes, performance, and quality can be measured. [Source. GB/T 36688-2018,3.8.5] 3.2 Benchmark comparison analysis benchmarking The process of comparing processes, performance and quality of practices of the same nature under the same conditions and using similar scales. [Source. GB/T 36688-2018,3.8.5.1] 3.3 objective The result to be achieved. Note 1.Objectives may be strategic, tactical or operational. Note 2.Goals can be related to different areas (e.g. financial goals, health and safety goals, environmental goals) and can be applied to different levels (e.g. strategic level) level, overall organization level, project level, product level and process level). Note 3.Objectives can be expressed in other ways, such as as expected results, intentions, operating criteria, as facility management objectives, and other words with similar meanings. To express (such as aim, goal, target). Note 4.In the context of facilities management management systems, facilities management objectives are set by the organization, are consistent with the facilities management policy, and enable specific results to be achieved. [Source. GB/T 36688-2018,3.7.8] 3.4 entity entity Real or abstract things that currently exist, have existed, or may exist, including the connections between these things. [Source. GB/T 36688-2018,3.7.11] ......

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