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GB/T 15624-2011: Guidelines for standardization of services
Status: Valid GB/T 15624: Evolution and historical versions
| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| GB/T 15624-2011 | English | 209 |
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3 days [Need to translate]
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Guidelines for standardization of services
| Valid |
GB/T 15624-2011
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| GB/T 15624.1-2003 | English | 319 |
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3 days [Need to translate]
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Services Guide for standardization -- Part 1: General
| Obsolete |
GB/T 15624.1-2003
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| GB/T 15624.1-1995 | English | 279 |
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3 days [Need to translate]
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Guidelines for standardization of services--Part 1: General rules
| Obsolete |
GB/T 15624.1-1995
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PDF similar to GB/T 15624-2011
Basic data | Standard ID | GB/T 15624-2011 (GB/T15624-2011) | | Description (Translated English) | Guidelines for standardization of services | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.080 | | Word Count Estimation | 9,991 | | Date of Issue | 2011-12-30 | | Date of Implementation | 2012-04-01 | | Older Standard (superseded by this standard) | GB/T 15624.1-2003 | | Quoted Standard | GB/T 1.1; GB/T 24620; GB/T 28222-2011 | | Regulation (derived from) | Announcement of Newly Approved National Standards No. 23 of 2011 | | Issuing agency(ies) | General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, Standardization Administration of the People's Republic of China | | Summary | This standard specifies the scope of standardization of services, the type of service standards, service standards, implementation, and evaluation and improvement of such content. This standard applies to services standardization work. | GB/T 15624-2011: Guidelines for standardization of services---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Guidelines for standardization of services
ICS 03.080
A12
National Standards of People's Republic of China
Replacing GB/T 15624.1-2003
Service Guide for standardization
Issued on. 2011-12-30
2012-04-01 implementation
Administration of Quality Supervision, Inspection and Quarantine of People's Republic of China
Standardization Administration of China released
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
This standard replaces GB/T 15624.1-2003 "Service Guide for standardization - Part 1. General."
This standard compared with GB/T 15624.1-2003, the main changes are as follows.
--- Modify the terms and definitions (see Chapter 3);
--- Modify the rule (see Chapter 4);
--- Revised standardized service range (see Chapter 5);
--- Modify the type of service standards (see Chapter 6);
--- Remove the basic contents of service standards;
--- Increasing the service standards (see Chapter 7);
--- Revised service standards implementation, and evaluation and improvement (see Chapters 8 and 9).
This standard by the National Standardization Technical Committee Service (SAC/TC264) and focal points.
This standard drafting units. China National Institute of Standardization.
The main drafters of this standard. Liu Yang into, Zeng Yi, Cao Lili, Li Han, Wangshi Chuan, Zhu Yan.
Service Guide for standardization
1 Scope
This standard specifies the range of standardized services, the type of service standards, service standards, implementation and evaluation and improvement and so on.
This standard applies to service standardization.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the edition are not applicable to the present
file. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 1.1 Standardization Guide Part 1. Standard structure and drafting
GB/T 24620 service standards guidelines consider consumer demand
GB/T 28222-2011 standard preparation of General Services
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
Service service
Service providers and customers contacted a number of activities generated during the process and its results, the result is usually invisible.
[GB/T 28222-2011, Definition 2.1]
3.2
Services serviceindustry
Activity in the service sector in general.
Note. The service industries including transportation, storage, post and logistics, information services, wholesale, retail and leasing industry, accommodation and catering, finance, real estate
Industry, business services, scientific research and technical services, water conservancy, environment and public facilities management and utilities, resident services, repair and maintenance services
Industry, education, training and human resource services, health, social security, social welfare and social work, culture, sports, recreation and tourism, public administration
And public safety, animal husbandry and fishery service industry.
3.3
Service standards servicestandard
Provision of services should meet the requirements to ensure their applicability criteria.
4 General
4.1 focus on customer needs
Standardization of services should be based on customer demand, the development of standards, implementation process, to fully absorb the customer participation, especially consumption
Representatives participate, improve customer satisfaction, protect the legitimate interests of consumers.
4.2 in close connection with industrial development
Standardization of services should rely on the work of development of related industries, in line with industry practice, norms guiding the services market; at the same time pay attention to the standard
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