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GB/T 14308-2023: Classification and accreditation for star-rated tourist hotels
Status: Valid GB/T 14308: Evolution and historical versions
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Classification and accreditation for star-rated tourist hotels
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GB/T 14308-2023
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| GB/T 14308-2010 | English | 145 |
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Classification and accreditation for star-rated tourist hotels
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| GB/T 14308-2003 | English | RFQ |
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Star-rating standard for tourist hotels
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| GB/T 14308-1997 | English | 839 |
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Star-rating standard for tourist hotels
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Star-rating standard for tourist hotels
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PDF similar to GB/T 14308-2023
Basic data | Standard ID | GB/T 14308-2023 (GB/T14308-2023) | | Description (Translated English) | Classification and accreditation for star-rated tourist hotels | | Sector / Industry | National Standard (Recommended) | | Classification of Chinese Standard | A12 | | Classification of International Standard | 03.200 | | Word Count Estimation | 50,567 | | Date of Issue | 2023-11-27 | | Date of Implementation | 2024-03-01 | | Older Standard (superseded by this standard) | GB/T 14308-2010 | | Issuing agency(ies) | State Administration for Market Regulation, China National Standardization Administration | GB/T 14308-2023: Classification and accreditation for star-rated tourist hotels---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
ICS 03.200
CCSA12
National Standards of People's Republic of China
Replace GB/T 14308-2010
Classification and Evaluation of Star Ratings of Tourist Hotels
Released on 2023-11-27
2024-03-01 Implementation
State Administration for Market Regulation
The National Standardization Administration issued
Foreword
This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for standardization work Part 1.Structure and drafting rules for standardization documents"
Drafting.
This document replaces GB/T 14308-2010 "Classification and Evaluation of Star Ratings for Tourist Hotels".
In addition to structural adjustments and editorial changes, the main technical changes are as follows.
---Change "General Principles" to "Basic Requirements", add "Adhere to the Core Socialist Values", "Adhere to the New Development Concept", "Adhere to the Cultural Tourism
Deep integration” and other requirements (see Chapter 5, Chapter 5 of the.2010 edition).
--- Add relevant provisions on "public health management" (see Chapter 8).
---Change the name and total score of the “Facilities and Equipment Rating Sheet” (see Appendix B, Appendix B of the.2010 Edition).
---Add guest online evaluation content to "hotel operation quality" (see 10.3.2).
--- Add the clause of “batch assessment mechanism” (see 11.3).
---Change the "Validity period of hotel star rating and evaluation review period" (see 5.7, 11.1,.2010 edition 5.9).
---Appendix A.
● Added requirements related to “basic requirements, safety management, service quality management, public health management, and operation management” (see Table A.1
1.1 of Table A.2, 1.1 of Table A.3, 1.1 of Table A.4, 1.1 of Table A.5);
● Added requirements for “mobile communication signals and wireless networks” (see 1.6 of Table A.1, 1.7 of Table A.2, 1.8 of Table A.3,
1.7 of Table A.4, 1.7 of Table A.5);
● Add the requirement of “not actively providing disposable plastic products” (see 3.4 of Table A.3, 3.13 of Table A.4,
3.14);
● Change the requirement of “number of small refrigerators in guest rooms” for four-star tourist hotels (see 3.15 of Table A.4,.2010 version of Table A.4)
3.17);
● Change the requirements for “changing bed sheets in guest rooms” (see 3.4 of Table A.1, 3.4 of Table A.2, 3.4 of Table A.3, 3.13 of Table A.4,
3.14 of Table A.5, 3.4 of Table A.1, 3.4 of Table A.2, 3.6 of Table A.3, 3.14 of Table A.4, and 3.6 of Table A.5 in the.2010 edition
3.15);
● Change the requirements for “Number and Type of Suites” (see 2.2 of Table A.3, 3.2 of Table A.4, 3.2 of Table A.5,.2010 Edition)
1.5 of Table A.3, 3.3 of Table A.4, 3.3 of Table A.5);
● Change the requirement of “number of bathtubs” for five-star tourist hotels (see 3.5 of Table A.5, 3.6 of Table A.5 in the.2010 edition);
● Change the requirements for “Number of restaurants” and “Catering services” (see 3.7 of Table A.3, 4.1 and 4.2 of Table A.4, 4.3 and 4.4 of Table A.5)
4.4;.2010 edition Table A.2, 2.2, Table A.3, 3.9, 3.10, Table A.4, 4.1, 4.2, 4.3, Table A.5, 4.3, 4.4,
4.5);
● Change the “Business Center” of four- and five-star tourist hotels to “Business Services” (see 7.6 of Table A.4 and 7.6 of Table A.5,.2010
Table A.4, 7.7, Table A.5, 7.7);
● Delete the requirement for “public telephone” (see 2.9 of Table A.1, 2.12 of Table A.2, 2.16 of Table A.3, and 2.17 of Table A.4 in the.2010 edition).
7.9 of Table A.5, 7.9 of Table A.5);
● Delete the requirement of “safekeeping of valuables” at the front desk (see 3.3 of Table A.1, 3.3 of Table A.2, 3.3 of Table A.3,
2.4 of Table A.4, 2.4 of Table A.5);
● Delete the requirement of “room area” for four- and five-star tourist hotels (see 3.2 of Table A.4 and 3.2 of Table A.5 of the.2010 edition);
● Delete the requirement of “foreign currency exchange” for four- and five-star tourist hotels (see 2.3 of Table A.4 and 2.3 of Table A.5 of the.2010 edition);
● Delete the requirements for the “merchandise department” of four- and five-star tourist hotels (see 7.6 of Table A.4 and 7.6 of Table A.5 of the.2010 edition).
---Appendix B.
● Add the clause of “integration of culture and tourism” (see 9.4 and 9.5 of Table B.1);
● Change the score of “geographic location, surrounding environment, building structure and functional layout” (see 1.2 and 1.3 of Table B.1,.2010 edition)
Table B.1 of 1);
● Change the score of "shared system" (see 2.3, 2.5, 2.6, 2.7, 2.8, 2.9 of Table B.1,.2010 edition of Table B.1 2);
● Change the score of "front office" (see 3.4, 3.7, 3.9, 3.10 of Table B.1, see 3 of Table B.1 in the.2010 edition);
● Change the score of "Guest Room" (see 4.1, 4.3, 4.4, 4.5, 4.7, 4.8, 4.9, 4.10, 4.13, 4.14 of Table B.1,.2010 Edition)
Table B.1, 4);
● Change the score of "catering" (see 5.1, 5.2, 5.3, 5.4, 5.5, 5.6 of Table B.1, 5 of Table B.1 in the.2010 edition);
● Change the score of “Safety Facilities” (see 6.1, 6.2, 6.3 of Table B.1, 6 of Table B.1 in the.2010 edition);
● Change the score of “Featured Category” (see 7.1, 7.2, 7.3 of Table B.1, 8 of Table B.1 in the.2010 edition);
● Delete the clause “Use environmentally friendly equipment and supplies” (see 2.7.3 of Table B.1 of the.2010 edition);
● Delete the clause "Direct international and domestic long-distance calls from guest room telephones" (see 4.6.1 of Table B.1 of the.2010 edition);
● Delete the clause "drinking water system" (see 4.10.7.1 of Table B.1 of the.2010 edition);
● Delete the clauses "having a beverage counter" and "special kitchen" (see 5.1.1.4 and 5.2.2 of Table B.1 of the.2010 edition);
● Delete the clause “electronic card door lock or other advanced door lock” (see 6.1.1 of Table B.1 of the.2010 edition);
● Delete some clauses in "Conference Hall", "Swimming Pool", "Spa" and "General Manager Qualification" (see 8.1.3.2,.2010 Edition Table B.1,
8.2.7.3, 8.2.7.4, 8.2.11.3, 8.2.11.4, 8.3.12.2);
● Delete "sun bath", "movie theater", "regular song and dance performances", "tourism information electronic inquiry system", "staff English level tester"
The provisions of the “number ratio” (see 8.3.2.5, 8.3.7, 8.3.8, 8.3.10, 8.3.13 of Table B.1 of the.2010 edition).
---Appendix C.
● Increase the score of “Guest Online Evaluation” (see 2, 3, 4, 5 in Table C.1);
● Change the sub-total score of "front office", "guest room", "catering", "other services and public areas", and "surrounding environment and backstage area"
(See 2, 3, 4, 5, 6 of Table C.1,.2010 edition 2, 3, 4, 5, 6 of Table C.1).
Please note that some of the contents of this document may involve patents. The issuing organization of this document does not assume the responsibility for identifying patents.
This document is proposed by the Ministry of Culture and Tourism of the People's Republic of China.
This document is under the jurisdiction of the National Tourism Standardization Technical Committee (SAC/TC210).
This document was drafted by. Ministry of Culture and Tourism of the People's Republic of China, China Tourism Hotel Association, and Beijing International Studies University.
The main drafters of this document are. Hou Zhengang, Li Xiaoyong, Li Mingxing, Mei Yabo, Zhang Yi, Zhang Rungang, Xu Jinzhi, Xin Tao, Gu Huimin, Li Nini,
Fan Xiuzhen.
The previous versions of this document and the documents it replaces are as follows.
---GB/T 14308-1993;
---GB/T 14308-1997;
---GB/T 14308-2003;
---GB/T 14308-2010;
---This is the fourth revision.
Classification and Evaluation of Star Ratings of Tourist Hotels
1 Scope
This document stipulates the star rating, basic requirements, safety management, service quality management, public health management, and operation management of tourist hotels.
And requirements such as classification conditions and assessment methods.
This document applies to officially operating tourist hotels.
2 Normative references
The contents of the following documents constitute the essential clauses of this document through normative references in this document.
For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to
This document.
GB/T 10001.1 Graphic symbols for public information Part 1.General symbols
GB/T 10001.2 Graphic symbols for public information Part 2.Tourism and leisure symbols
GB/T 10001.4 Graphic symbols for public information Part 4.Sports and fitness symbols
GB/T 10001.9 Graphic symbols for public information Part 9.Symbols for barrier-free facilities
GB/T 15566.8 Principles and requirements for setting up public information guidance systems Part 8.Hotels and restaurants
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Tourist hotels
The hotel rents out guest rooms by room (suite) per night, mainly providing accommodation services, and also provides catering, business, conference, leisure, vacation and other corresponding services.
Accommodation facilities.
4 stars and logo
4.1 The star rating of tourist hotels is divided into five levels, from low to high. one star, two stars, three stars, four stars and five stars.
4.2 The star rating symbol is composed of the Great Wall and a five-pointed star pattern. The number and color of the stars indicate the star rating of the tourist hotel.
Two golden five-pointed stars represent two stars, three golden five-pointed stars represent three stars, four golden five-pointed stars represent four stars, and five golden five-pointed stars represent
The golden five-pointed star represents a five-star rating.
5 Basic Requirements
5.1 We should adhere to the core socialist values and operate with integrity.
5.2 It should comply with relevant requirements on public security, fire protection, sanitation, environmental protection, safety, etc.
5.3 We should adhere to the new development concept and implement relevant requirements such as low-carbon energy conservation, green environmental protection, prevention of food waste, garbage classification, and plastic pollution control.
5.4 We should adhere to the in-depth integration and development of culture and tourism, promote excellent culture, and play the role of a window for cultural communication.
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