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SB/T 11138-2015 English PDF

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SB/T 11138-2015: Position requirement for manager of household electronic and electrical appliances service and maintenance enterprise
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Basic data

Standard ID SB/T 11138-2015 (SB/T11138-2015)
Description (Translated English) Position requirement for manager of household electronic and electrical appliances service and maintenance enterprise
Sector / Industry Domestic Trade Industry Standard (Recommended)
Classification of Chinese Standard A20
Classification of International Standard 03.080.01
Word Count Estimation 13,131
Date of Issue 2015-11-09
Date of Implementation 2016-09-01
Quoted Standard GB/T 2900.13-2008; GB/T 28841-2012
Regulation (derived from) Ministry of Commerce Announcement 2015 No.58
Issuing agency(ies) Ministry of Commerce of the People's Republic of China
Summary This standard stipulates the job requirements, job responsibilities, training requirements and examination and certification of the managers of household electrical appliance service maintenance enterprises. This standard is applicable to managers in the household appliance service and repair industry, including managers in household appliances manufacturing and sales enterprises' service management organizations and managerial personnel in home appliance service operators.

SB/T 11138-2015: Position requirement for manager of household electronic and electrical appliances service and maintenance enterprise


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Position requirement for manager of household electronic and electrical appliances service and maintenance enterprise ICS 03.080.01 A20 Record number. 52337-2016 People's Republic of China domestic trade industry standard Home appliance service maintenance enterprise manager position requirements Released on.2015-11-09 2016-09-01 implementation Published by the Ministry of Commerce

Content

Foreword III 1 Scope 1 2 Normative references 1 3 Terms and Definitions 1 4 job requirements 2 5 job responsibilities 3 6 Training requirements 3 7 Assessment and Certification 4 Appendix A (informative appendix) Home appliance service maintenance enterprise manager training assessment content 5 Appendix B (informative appendix) Appliances Maintenance Enterprise Manager Certification Method 6 Reference 9

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009. This standard was proposed by the China Business Federation. This standard is managed by the Ministry of Commerce of the People's Republic of China. This standard is mainly drafted by. Haier Group Customer Service Management Company, China Household Electrical Appliances Service Maintenance Association, Hisense Kelon Electric Appliances Co., Ltd. Co., Ltd., Qingdao Saiwei Electronic Information Service Co., Ltd., Guangdong Midea Refrigeration Equipment Co., Ltd., Zhejiang Shuaikang Marketing Co., Ltd. the company. The main drafters of this standard. Ji Xiaojian, Liu Song, Tang Xin, Qin Jian, Wang Hui, He Hebo. Home appliance service maintenance enterprise manager position requirements

1 Scope

This standard stipulates the job requirements, job responsibilities, training requirements and assessment certification of managers of home appliance service maintenance enterprises. This standard is applicable to managers engaged in the home appliance service repair industry, including managers in the service organization of home appliance manufacturing and sales enterprises. Managers in personnel and home appliance service operators.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article. Pieces. For undated references, the latest edition (including all amendments) applies to this document. GB/T 2900.13-2008 Electrotechnical terminology credibility and service quality GB/T 28841-2012 Household electronic and electrical appliance repair industry service management norms

3 Terms and definitions

The following terms and definitions apply to this document. 3.1 Home appliance electronicandelectricalappliances Electronic appliances used in households or similar environments to meet consumer needs such as daily life, entertainment, and information. Note. including household and similar electrical appliances, consumer electronic appliances, etc. [GB/T 28841-2012, definition 3.1] 3.2 Home appliance serviceforhouseholdelectronicandelectricalappliances Provide sales, delivery, installation and commissioning, maintenance, maintenance, use consultation, technical application, quality identification, extended warranty, etc. for home appliance customers Business Activity. 3.3 Maintenance maintain A combination of all technical and management activities, including supervision, to maintain or restore the product in a state where it can perform the required functions activity. [GB/T 2900.13-2008 191-07-01] 3.4 Managersmanageofofserviceandmaintenance The person in charge of the operation and management of home appliance repair services. 3.5 Service operator serviceoperator A business unit (corporate legal entity or individual industrial and commercial household) that provides services throughout the process to meet the needs of home appliance users. [GB/T 28841-2012, definition 3.3]

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