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SB/T 11045-2013: Operating service specification for business hotels
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| SB/T 11045-2013 | English | 369 |
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Operating service specification for business hotels
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SB/T 11045-2013
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Basic data | Standard ID | SB/T 11045-2013 (SB/T11045-2013) | | Description (Translated English) | Operating service specification for business hotels | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A02 | | Classification of International Standard | 03.100 | | Word Count Estimation | 14,176 | | Date of Issue | 4/6/2014 | | Date of Implementation | 12/1/2014 | | Quoted Standard | GB 3096; GB/T 10001.2; SB/T 10476-2008; SB/T 10580-2011 | | Regulation (derived from) | Ministry of Commerce Announcement No. 23 of 2014 | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | SB/T 11045-2013: Operating service specification for business hotels---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Operating service specification for business hotels
ICS 03.100
A02
Record number. 46965-2014
People's Republic of China domestic trade industry standard
Business hotel management service specification
Published on.2014-04-06
2014-12-01 implementation
Published by the Ministry of Commerce
Content
Foreword III
Introduction IV
1 Scope 1
2 Normative references 1
3 Terms and Definitions 1
4 Classification and basis of the hotel 2
5 Comprehensive requirements 2
6 Basic requirements for facilities and equipment 2
7 Business Service Process 4
8 Business Service Quality Requirements 5
9 Business Hotel Logo 7
Reference 9
Foreword
This standard was drafted in accordance with the rules given in GB/T 1.1-2009.
This standard was proposed by the Ministry of Commerce of the People's Republic
This standard is under the jurisdiction of the National Food Service Standardization Technical Committee.
This standard was drafted. China Hotel Association.
The main drafters of this standard. Chen Xinhua, Ping An, Yang Guanjie, Song Xiaoxi, Shi Yayun.
Introduction
With the sustainable development of China's economy and society and the continuous improvement of the degree of opening up, the development mode and market structure of the hotel industry
Large changes, market positioning according to different types of customers, adapting to consumer diversification, personalized demand has become an international trend, especially with
In recent years, the demand for business travel market has changed, various business activities have been frequent, and business hotels have achieved hotel status as a specific market.
Great development. Providing high-grade, high-efficiency, and cost-effective service products for domestic and foreign business guests. Scientifically guiding business
This standard is formulated for the investment, operation and consumption of hotels. At the same time, with the continuous development of China's business hotels and changes in consumer demand, this
Standards are subject to revision from time to time.
Business hotel management service specification
1 Scope
This standard specifies the terms and definitions, basic requirements, equipment and equipment requirements, business service procedures, and business service quality of business hotels.
Requests for identification and identification applications.
This standard applies to hotel enterprises in the People's Republic of China with business reception as the main function.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this article.
Pieces. For undated references, the latest edition (including all amendments) applies to this document.
GB 3096 Acoustic Environmental Quality Standard
GB/T 10001.2 logo with public information graphic symbols (all parts)
SB/T 10476-2008 Hotel Service Etiquette Specification
SB/T 10580-2011 Catering industry site management specification
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Hotel hotel
A company that provides accommodation, food and related services to consumers.
3.2
Business hotel businesshotel
With business guests as the main source of customers, business reception as the core function, with efficient e-commerce and intelligent services, unique culture
Elemental, low-carbon and environmentally-friendly development model, providing guests with healthy and comfortable high-quality room service, green nutrition and distinctive catering services.
Meetings and other related services.
3.3
Business Platinum Hotel platinumbusinesshotel
Can provide more than 100 rentable rooms, with the ability to receive large and medium-sized business meetings, and can be based on domestic and foreign business customers
To provide five-star room service, conference services and related services, as well as international first-class catering and information services.
3.4
Business boutique hotel boutiquebusinesshotel
Unique architectural and decoration style, distinctive management and service features, and high quality room service according to the requirements of domestic and foreign business customers
Services, information services and related services, as well as restaurants with distinctive catering services.
3.5
Business comfort hotel comfortbusinesshotel
According to the requirements of the mass business source, we provide hotels with mid-range price, limited service, safe and comfortable, high cost performance and high service efficiency.
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