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SB/T 10981-2013: Operation and management specifications of domestic service network center
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| SB/T 10981-2013 | English | 189 |
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Operation and management specifications of domestic service network center
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SB/T 10981-2013
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Basic data | Standard ID | SB/T 10981-2013 (SB/T10981-2013) | | Description (Translated English) | Operation and management specifications of domestic service network center | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A10 | | Classification of International Standard | 35.240.99 | | Word Count Estimation | 7,746 | | Quoted Standard | GB 13495-1992; GB 19085-2003 | | Regulation (derived from) | ?Ministry of Commerce Announcement 2013 No. 21; Industry-Standard-Filing Announcement 2013 No. 6 (Total No. 162) | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | | Summary | This standard specifies the terms and definitions domestic service network center, basic requirements, operating mode, management systems and services to the parties ' rights and dispute resolution. This standard applies to domestic service network center | SB/T 10981-2013: Operation and management specifications of domestic service network center---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Operation and management specifications of domestic service network center
ICS 35.240.99
A10
Record number. 40308-2013
People's Republic of China domestic trade industry standard
Home Service Network Center Operation Management Specification
Released on.2013-04-16
2013-11-01 implementation
Published by the Ministry of Commerce
Foreword
This standard was drafted in accordance with the rules proposed in GB/T 1.1-2009.
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China.
This standard was drafted. China Family Service Industry Association Information Research Center, Beijing Yimeng Tiandi Information Technology Co., Ltd., Ningbo
81890 help service center.
The main drafters of this standard. Fu Yansheng, Hu Daolin, Zhang Hui, Guo Fenghong, Fu Wei, Li Yuxia, Liu Wei, Ma Chi.
Home Service Network Center Operation Management Specification
1 Scope
This standard specifies the terms and definitions, basic requirements, operating models, management systems, and rights of both parties to the Home Service Network Center.
Dispute resolution.
This standard applies to the operation and management of the domestic service network center.
2 Normative references
The following documents are indispensable for the application of this document. For dated references, only the dated version applies to this document.
For undated references, the latest edition (including all amendments) applies to this document.
GB 13495-1992 Fire safety signs
GB 19085-2003 Prevention measures for infectious diseases in commercial and service business premises
3 Terms and definitions
The following terms and definitions apply to this document.
3.1
Housekeeping service domesticserviceindustry
With the family as the service target, it can be extended to the service industry of enterprises, institutions and communities.
3.2
Domestic service network center domesticservicenetworkcenter
Through the telephone, network and other information means, the company and the public provide the carrier of supply and demand docking services. The center provides information consultation, supply and demand
Services such as pick-up, talent deployment, standard setting, qualification certification, and service supervision have become the centers for docking supply and demand, standardizing services, and ensuring safety.
3.3
Service provider serviceprovider
Enterprises, undertakings, private non-enterprise units and individual economic organizations engaged in domestic service business activities shall be established according to law.
3.4
Service user serviceuser
The object of receiving domestic service. Hereinafter referred to as "user".
4 basic requirements
4.1 Operating conditions
4.1.1 Established in accordance with the law, with relevant licenses issued by the government or authorities.
4.1.2 Have fixed business premises, personnel facilities and rules and regulations that are compatible with the scope of business.
4.1.3 Service marks should be hung in a prominent position in the business premises, including relevant licenses, service items, charging standards, rules and regulations, and positions.
Responsibility, complaints, supervision, etc.
4.1.4 Environmental, safety and hygiene aspects shall comply with the provisions of GB 13495-1992 and GB 19085-2003.
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