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SB/T 10980-2013: Domestic service network center construction Technical Specification
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| Standard ID | Contents [version] | USD | STEP2 | [PDF] delivered in | Standard Title (Description) | Status | PDF |
| SB/T 10980-2013 | English | 259 |
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Domestic service network center construction Technical Specification
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SB/T 10980-2013
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Basic data | Standard ID | SB/T 10980-2013 (SB/T10980-2013) | | Description (Translated English) | Domestic service network center construction Technical Specification | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | A10 | | Classification of International Standard | 35.240.99 | | Word Count Estimation | 10,153 | | Regulation (derived from) | Ministry of Commerce Notice No. 21 of 2013; industry standard for filing Notice 2013 No. 6 (No. 162 overall) | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | SB/T 10980-2013: Domestic service network center construction Technical Specification---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Domestic service network center construction Technical Specification
ICS 35.240.99
A10
Record number. 40307-2013
People's Republic of China domestic trade industry standard
Technical Specifications for the Construction of Domestic Service Network Center
Released on.2013-04-16
2013-11-01 implementation
Published by the Ministry of Commerce
Foreword
This standard was drafted in accordance with the rules proposed in GB/T 1.1-2009.
This standard is proposed and managed by the Ministry of Commerce of the People's Republic of China.
This standard was drafted. China Family Service Industry Association Information Research Center, Beijing Yimeng Tiandi Information Technology Co., Ltd., Ningbo
81890 help service center.
The main drafters of this standard. Fu Yansheng, Hu Daolin, Zhang Hui, Guo Fenghong, Fu Wei, Li Yuxia, Liu Wei, Ma Chi.
Technical Specifications for the Construction of Domestic Service Network Center
1 Scope
This standard specifies the terms and definitions, functional requirements, service content, service processes, management systems, and network systems of the Home Service Network Center.
System composition and construction requirements.
This standard applies to the construction of a domestic service network center.
2 Terms and definitions
The following terms and definitions apply to this document.
2.1
Domestic service network center domesticservicenetworkcenter
Through the telephone, network and other information means, the enterprise and the user are provided with the carrier of the supply and demand docking service. The center provides information consultation, supply and demand
Services such as pick-up, talent deployment, standard setting, qualification certification, and service supervision have become the centers for docking supply and demand, standardizing services, and ensuring safety.
2.2
Service provider serviceprovider
Enterprises, undertakings, private non-enterprise units and individual economic organizations engaged in domestic service business activities shall be established according to law.
2.3
Service user serviceuser
The object of receiving domestic service. Hereinafter referred to as "user".
3 functional requirements
3.1 Demand acceptance
Users submit service requests through websites, landlines, mobile phones, smartphone clients, WAP methods, digital TV, etc.
The service network center uniformly accepts user service requirements.
3.2 Service docking
According to the service items, service distance, personnel situation, service price and other information that the domestic service provider can provide, accurate docking service
demand.
3.3 Service Tracking
Make necessary return visits to users and service providers in a timely manner. For those that cannot meet the demand, adjust the order matching and exchange services in time.
personnel.
3.4 Service Evaluation
Collect user evaluations of service personnel and service providers, and establish a service evaluation system. The center will provide service personnel and service providers.
Line credit rating.
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