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SB/T 10971-2013: Management specification for after-sale services of decorating materials
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| SB/T 10971-2013 | English | 259 |
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Management specification for after-sale services of decorating materials
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SB/T 10971-2013
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Basic data | Standard ID | SB/T 10971-2013 (SB/T10971-2013) | | Description (Translated English) | Management specification for after-sale services of decorating materials | | Sector / Industry | Domestic Trade Industry Standard (Recommended) | | Classification of Chinese Standard | Q09 | | Classification of International Standard | 91.100.01 | | Word Count Estimation | 10,158 | | Quoted Standard | GB/T 16784; GB/T 17242; GB/T 18760; GB/T 19011-2003; GB/T 27922-2011 | | Regulation (derived from) | Ministry of Commerce Notice No. 21 of 2013; industry standard for filing Notice 2013 No. 6 (No. 162 overall) | | Issuing agency(ies) | Ministry of Commerce of the People's Republic of China | | Summary | This standard specifies the basic requirements for service decoration materials, the content of after-sales service, service specifications, warranty and service evaluation requirements. This standard applies to service decoration materials in the prepara | SB/T 10971-2013: Management specification for after-sale services of decorating materials---This is a DRAFT version for illustration, not a final translation. Full copy of true-PDF in English version (including equations, symbols, images, flow-chart, tables, and figures etc.) will be manually/carefully translated upon your order.
Management specification for after-sale services of decorating materials
ICS 91.100.01
Q09
Record Number. 40298-2013
People's Republic of China domestic trade industry standards
Decoration materials, service management practices
Issued on. 2013-04-16
2013-11-01 implementation
People's Republic of China Ministry of Commerce released
Foreword
This standard was drafted in accordance with GB/T 1.1-2009 given rules.
This standard is proposed and managed by the People's Republic of China Ministry of Commerce.
This standard is drafted by. China Building Materials Circulation Association.
This standard is mainly drafted by.
Artificial stone and quartz stone. Guangzhou Ge Landi polymer materials Ltd., Shenzhen City Engineering New Materials Co., Ltd;
Aluminum. Aluminum Co., Ltd. Guangdong Albert, Zhaoqing Asia Aluminum Co., Ltd., Guangdong Jianmei Aluminum Factory (Group) Co., Ltd., Guangxi
Xinbao Aluminum Development Co., Ltd.;
Gypsum board. Beijing New Building Materials Co., Ltd;
Reinforced. Shanxi Metal Products Co., Ltd. and easy;
Smart Toilet. Hefei Rongshida Electronic Appliance Group Co., Ltd;
Tubing. Hebei Baoshuo Pipe Co., Ltd., Jiangsu Jiang Technology Co., Ltd, Shanghai White Butterfly Pipe Technology Co., Ltd., Shanghai
HSB C Industrial Co., Ltd., Shanghai Tianli Industrial (Group) Co., Ltd., Nanjing, the Philippines when the special tube Co., Ltd., Zhejiang Weixing New Building Materials shares
Ltd., Chongqing US M Plastic Co., Ltd., Zhejiang Tri-Plastic Co., Ltd., Jiangsu Pilsa management of the Company;
Tap. nine, animal husbandry Group Co., Ltd., Yu Building Materials Group Co., Ltd., Guangzhou gull toiletries Co., Ltd., Ningbo Ai Ke US copper
Valve Co., Rutter (Xiamen) Industrial Co., Ltd., Xiamen City Kitchen Industry Association, Shenluda Limited;
Door. Promoting Technology Group Co., Ltd. Zhejiang Xingyue Door Industry Co., Ltd. Panpan home door industry limited liability company, step Yang Group has
Limited, Wan Jia Group Limited;
Building and sanitary ceramics. Hangzhou Nobel Group Co., Ltd. of Guangdong Stone Group Co., Ltd., Henan Landy Porcelain Co., Ltd.;
Wood. Alex Wood Co., Ltd., Jiangsu;
PVC flooring. Gerflor flooring (China) Co., Ltd., Armstrong (China) Investment Co., Ltd;
Wood Flooring. Ningbo Wo Lung New Materials Co., Ltd;
Bamboo flooring. Sichuan Shengda Industrial Co., Ltd.;
Radiator. Radiator Co., Ltd. Foshan City, sunflowers;
Silicone sealant. Yangzhou morning of Science and Technology Group Co., Ltd;
Sanitary Ware. Oulu Sha Co., Ltd., Guangdong Heng Sanitary Ware Co., Ltd., Shandong Xinbo Sanitary Ware Co., Ltd;
Fast thermal hot water faucet. Putian City Tsinghua Electric Park Development Co., Autran Electric (Guangzhou) Co., Ltd., Changxing Si Beisi appliances
Ltd., Zhejiang Electric Co., Deling, Changxing County electric hot water heater industry associations;
Doors. Zhejiang Wang Li Door Industry Co., Ltd. Elephant carpentry;
Cabinet. Boloni household goods (Beijing) Co., Ltd., good to his cabinet housing (Xiamen) Co., Ltd;
Wood-based panels. the South Yellow Wood Co., Ltd., Guangdong Yiu Tung furniture Sheet Co., Ltd., Sichuan Guodong Construction Co., Ltd., Wuhan
Bayer Wood Co., Ltd., Zhejiang Hua Yunfeng new materials and technologies, new materials Wah Bunny Decoration Co., Ltd., Hubei Baoyuan Wood
Co., Ltd., Guangzhou days Xiang Decoration Materials Co., Ltd.;
Coatings. Guangdong spend thousands of colors Chemical Co., Ltd., Shunde District of Foshan City, BATF Industry Co., Ltd.;
Diatom mud. Yingkou Panpan diatomite Technology Co., Ltd., Hunan Jin Huang diatom mud New Materials Co., Ltd., Jilin Province ransjo diatom new materials
Ltd., Fujian Haoyue Yu and biological engineering Materials Co., Ltd. Shenzhenshihui Ecota Environmental Materials Co., Ltd., Beijing New Materials Antarctic Ocean
CO., LTD;
Wire and cable. Hing Lok Group Co., Ltd., Wuxi City, far Teng Cable Co., Ltd., Jiangsu Tong Ding Optoelectronics Co., Ltd., Hengyang Heng Electric
Cable limited liability company;
Wallpaper. Beijing Te Puli decorative finishing Material Co., Ltd., Jiangsu Beitai Wallpaper Industrial Co., Ltd., Jiangsu Tulip Decoration Materials Co.,
The company, Guangdong Magnolia Decoration Materials Co., Ltd., Shandong Xinkai Electronic Materials Co., Ltd. Luoyang Northern Taiwan wallpaper;
Curtain. Suzhou Gold Mantis walls Ltd., Shenzhen Hirota Decoration Group Co., Ltd;
Insulation materials. Shanghai Wing Lai energy-saving wall materials Co., Ltd., China Railway Electrification Bureau Group, Beijing Construction Engineering Co., Ltd., Dongguan Heng
And Energy Technology Co., Quality and Technical Supervision, Dongguan City, Guangdong Province of standards and codes;
Waterproof materials. Albert Yu (Beijing) International Science and Technology Co., Ltd. Shenzhen land-based Building Material Technology Co., Ltd., Liaoning Province building waterproofing material
Materials Industry Association, Dalian Chen US Patent saving products Limited;
Architectural hardware. Guangdong Yajie Co., Ltd, Guangdong Kin Long Hardware Products Co., Ltd;
Aluminum windows and doors. Foshan Door made public good (bad old Lai windows and doors);
Ceramic plate. Rincon (Zhejiang) Building Systems Limited;
Induction sanitary ware. Morton Sanitary Ware Co., Ltd. Zhejiang;
Building valves. Hangzhou Chunjiang Valve Co., Ltd;
Children's furniture. Fort Shenzhen Sen Furniture Co., Ltd.;
Plastic profiles. Profiles Ltd. Shanxi Huifeng;
Integrated kitchen. Guangdong Midea Electric Co., Ltd. hope.
The main drafters of this standard. car Chang, Pan Yu, Wang to the Court, Jiangxiu Hai, Tian Yu, Pang Yanping, Yanfa Xiang, Eric, Liuqing Jie, Xue Qian Bo,
Repercussion Xia, Feng Jun, Yang Maoxing, Hu Hai, the Husheng Qiang, Shen rule, Sunshan Xiang, Lin Xiao issue, Xie Xiaojun, construction Cai, once born, training Yuan Ping, Zheng Xuezhen,
Xuchuan Kai, Zhu Chuan-bao, Xu Haiming, Hongjian city, Wangyue Bin, Wang Yuezhi, Yang Chao, Shen Yi letter, Shuigen Luo, Li Ying, Cai town, city, Tianzong Bo, Lv Jifu,
Xu Heng, Tan Zhongguo, Cai Ming, Yan Fang, Chen Xiaoli, Jiang Xiaocheng, Wuhui Juan, Zeng Minhua, Wang Lu, Wang Fei, Liu Ping, Ma Haimin, Pangxiao Ren, Chen Jinxiang,
Zhanxian Xu, CAI Wei Jin, Chen Xiangjun, Yao Hongbin, Wang Zhibin, Tan Donghua, Cai Gang, Ye Sun-wide, Panyi Dan Zheng Wei, Ruancheng Fu, Cao Di Heng, Xu Haifeng,
Jinhong Yang, Jiang Sheng, Li Dazhi, Hong Yihua, Wang Jingbo, Triple Helix, Sun Jianzhong, Zhang thousands of miles, Wang Bing, Wang Yufeng, Liu Shulin, Gao Wu, Huang Guowen,
In the sub-continent, Xu Changsheng, Haosi Zhen, Huang Dachang, Luo Yu, Chai Wensheng, Ai Qing, South Korea He, Yan Wen, Wang Hui, Zhao Yongsheng, Xu Buyun, Hu Jinkui, Cheng Xinmin,
Cui Lei, Caogui Chan, Zhu Jinguo, Zou Zhao, Zong Ma Xian, Li Baojun, Li Min, Cai Weimin, Zhouyun Zhong, Zhao Yong, the Ark, Jiang Zilong, in Chunsheng, Zhang meritorious,
Hai, Gu Fei, Sun Jiayue, Wang Xuemin, Wu Jian thanks, Lu Mei, Yu Zhi Long, Li Weiping, Zhang Jing Hang, Xie thickening, Wang Lin, Maxiao Zhen, Yu Wen products, Chen Yang,
Zhang Jie, Cao Zhigang, Li Xingwang, Wang Xiaorong, Yang Ji, Li Ruifeng, Wuzu Jian, Hong Mei, Zhaixue Fan, Wan Qing Tong, Zhang Xiaoqiong, Tong grams present, Lai Shiyou,
Lai Xiaohua, Yangxin Wang, Gu Chunmei, Wang Wenjie, Shizhan Peng, Zhang Jing, country, Pan Chao, Guo Xiangyang, Yang Shiqin, Pu Jianming, Liu Zhenhua, Li Wei community,
FAN whole, Tao Ya-ling, Wang Yumei, Jin Weiming, Chen Junming, Wang Sudan, Cao Zhiyong, Luo Rui ball, Huang Chunjiang, gold star, Liu Zhiguo, Lu Yue, Ma Qinghai,
Liu Chengjiang, Dongchun Hai, Lin Zhenguo, Cao Xueyuan, Xiewei Fan, Wu Zekun, Su Guiyang, sound Xie Yan, Cao Yongqiang, Zhang Xiaofeng, Pan Baochun, Yao Qilin.
Decoration materials, service management practices
1 Scope
This standard specifies the basic requirements of decoration materials, after-sales service, after-sales service content, service standards, the warranty period and the sale of
After the service evaluation requirements.
This standard applies to decoration materials in the preparation of service documents, implementation and service activities.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 16784 General industrial service products
GB/T 17242 Guidelines for complaints handling
GB/T 18760 Consumer service method and requirements
GB/T 19011-2003 quality and (or) environmental management systems auditing
GB/T 27922-2011 commodity service evaluation system
3 Terms and Definitions
GB/T 16784 and defined by the following terms and definitions apply to this document.
3.1
Decoration materials decoratingmaterials
Decoration types of buildings in order to improve its functionality and appearance, to protect the main structure in a variety of environmental factors of stability and durability
Building materials and products.
3.2
After-sales service after-salesservice
Sold to customers of goods or intangible goods from the customer beginning, paid or unpaid services provided.
Note. The service includes but is not limited to the following aspects.
--- Activities with the signing of the contract provided, such as surveying, planning, consulting, planning, design;
--- In the goods sold to the activities involved during normal use, such as delivery, such as the installation, technical advice and training;
--- Quality of the goods involved in activities, such as return, recall, repair, maintenance, testing, spare parts supply;
--- In order to obtain customer feedback or maintain customer relations activities undertaken, such as satisfaction surveys, customer networking, commodity usage tracking;
--- Commodity-based, provide relevant information for the customer activities, such as the use of knowledge to promote its merchandise, goods or services and cultural promotion, website or SMS transmission
Delivery service, new products and recommend;
--- Cultural ideas or provide related services in tangible products or facilities on the basis of activities, such as market, exhibition hall.
3.3
Evaluation System evaluationsystem
Things to be evaluated for the purpose of the overall index system, evaluation methods and other elements that constitute the basis.
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